Motorola digital cellular phone specifications Troubleshooting

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Troubleshooting

Q.I pressed the power button, but nothing happened. What’s wrong with my phone?

A.Check that you have installed a battery and that the battery is charged. See pages 11-18 for more information about batteries and charging. Be sure to press and hold ¡.

Q.My battery didn’t last as long as I expected. What can I do to extend battery life?

A.Your battery’s “talk-time” and “standby-time” are relative measurements of the battery’s capacity. The more you talk on the phone, the less standby-time you will have, and vice versa.

To get the most from your battery, allow it to charge fully. To charge the battery to 100% of its capacity, leave it in the charger for an extra hour after the charger’s light turns green.

Also remember that battery performance varies greatly between digital mode and analog mode. See the table on page 11.

Certain features demand power from your battery and reduce battery life. If you have selected the Automatic Display of Individual Call Timer feature, the display uses battery power to remain active during each call. Turn this feature off to conserve battery energy. (See page 56 for more information on this feature.)

Exposing your battery to extreme temperatures—below -10°C (14°F) or above 45°C (113°F)—can shorten battery life. Batteries are especially sensitive to high temperature extremes. As a good rule, always take your phone with you when you leave your car.

Q.The display says, “Locked.” How do I unlock my phone?

A.Enter the last three digits of your cellular number. If that doesn’t work, use the factory preset lock code: 123. If all else fails, call your service provider (the company that sends you your monthly cellular bill) for assistance. (See ”Using Lock/Security Features” on page 63 for more information on Security Features.)

Q.I tried to place a call and received a fast busy signal.

A.This sound means that the cellular system did not process your call. For example, the cellular system may be overloaded with call attempts. To redial the number, press æ before ending your call attempt, or press º and try the call again later. (See ”Redialing a Number” on page 25 for more information on redialing.)

Q.I tried to place a call and received an alternating high/low tone.

A.This sound means your call did not reach the cellular system. You may have dialed the number too soon after turning the phone on. Wait until the NS indicator goes out before placing a call.

An alternating tone may also indicate that your phone’s signal is blocked. Make sure the antenna is fully extended and you’re clear of any obstructions such as bridges, parking garages, or tall buildings.

Q.I am in my home service area, but the Roam indicator is on.

A.If your phone is programmed with more than one telephone number, you might not have switched to the number appropriate for your current location. Press ‰, »,¬ to switch to the other number. See ”Switching Between Numbers” on page 77 for more information on multiple phone numbers.

Q.I tried to listen to my Voice Mail (or use a paging service, a calling card, etc.) but nothing happened.

A.You have probably turned off the Scratchpad tones. Place your call, enter the access numbers when prompted by the recording, then press ‰,æ. To avoid this problem in the future, follow the directions on page 62 to turn the Scratchpad tones on.

Q.What if my phone beeps several times after power up?

A.The phone is programmed for Call ReceiveOff. See ”Blocking Incoming Calls” on page 81 for information.

Q.I tried to place a calling card call using the internal Phone Book, but it didn’t work.

A.You may have turned off your Scratchpad tones. Follow the directions in ”Turning Scratchpad Tones On and Off” on page 62 to turn the Scratchpad tones on. Check that you stored your calling card information in the correct order, and make sure the groups of numbers are separated by pauses. The easiest way to correct the sequence may be to start from scratch. Follow the instructions on page 47, enter your calling card information again, and store it in the same memory location as your previous attempt.

Also keep in mind that when using your calling card, you must enter the number you are calling with the area code, but without the initial “1.” Check with your long distance carrier for details on using your calling card.

Q.My phone was stolen. What should I report and to whom?

A.Report a stolen phone to the police and to your service provider (the company that sends you your monthly cellular service bills).

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Contents Welcome Contents Menu System Set Scrolling Speeds Message Key Options Accessory Options Troubleshooting Patent InformationPhone Operation Safety InformationExposure to Radio Frequency Signals Antenna CarePacemakers Batteries DrivingElectronic Devices Tips on Efficient OperationOther Medical Devices Posted FacilitiesAircraft Hearing AidsPotentially Explosive Atmospheres Blasting AreasFor Vehicles Equipped with an Air Bag Getting Started Package Content OptionsPhone Overview Message Button-Allows access to digital messagesFunction Keys About Your Batteries Battery Talk- and Standby-TimesStoring and Disposing of Batteries Removing the Auxiliary Battery Cover Removing and Attaching Battery CoversRemoving the Main Battery Cover Attaching the Main Battery CoverInstalling an Auxiliary Battery Installing and Removing BatteriesInstalling a Main Battery Removing a Main BatteryPower Status Messages Checking Battery LevelsBattery Level Indicator Low Battery WarningTo charge Using the Internal ChargerUsing the Desktop Charger Charging BatteriesBattery Charging Tips Desktop Charger Indicator LightsCharging Two Batteries on the Phone Charge Times Quick Change Power Source Seamless ConnectionTurning the Phone On and Off Basics of Using Your PhoneStandby Mode How to Hold Your PhoneEnding a Call Placing a CallRinger Suppress Switching from Digital to Analog ModeUnanswered Call Indicator Receiving a CallEntering the Menu System Using the Smart ButtonToggling Features On and Off Selecting Items in the DisplayReading the Indicators Power/Status Indicator SMS Message Waiting IndicatorVoice Message Waiting Indicator Battery Level IndicatorAutomatic Redial If you hear a fast busy signalIf you hear an ordinary busy signal Redialing a NumberTo adjust earpiece and keypad volume Controlling VolumeAdjusting Volume Silent Vibration ModePress To scroll up Using MemoryPress To scroll down Storing Names and Numbers Using Your Phone’s Built-in Phone BookError How to Enter LettersEntering a Name Recalling an Entry by Memory Location Recalling an Entry by NameShortcuts for Recalling Phone Book Entries Using Super Speed DialUsing Turbo Dial Clearing a Memory EntryYou can also store numbers during a call Making Notes on ScratchpadEntering a Number in the Scratchpad Storing Numbers During a CallPress Using Short MessagingNew Message Alerts Short Message IndicatorsSetting Scrolling Speeds How Your Phone Sends Message AlertsViewing a Short Message Exiting the Message Center Initiating a Call BackTo exit the message center Press º Press and hold Clearing the Current Message Msg Locked is displayed when a message is lockedLocking and Unlocking a Message Clearing MessagesMsg Center Empty appears in the display Clear All MessagesPress to verify that you want all the messages cleared Press º to exit from the Message CenterNavigating the Menu Menu SystemRoad Maps Phone Book Press ƒ, then press , to enter the menu system Start Road MapTo recall a stored name with the Phone Book menu Recalling an Entry by LocationStoring with the Menu Entering a Pause in a Number Advanced StoringPlacing a Call with Pauses Press to insert the N Character Storing Calling Card InformationTo recall your stored calling card information Placing a Calling Card CallPress æ before entering the number. You will see Recall the entry by location or by name Editing a Memory LocationPress Ç to leave the information unchanged Press º to exit, or scroll to other featuresEnter your changes to the name. See Entering a Name on Press to save your changesPress to view your own phone number Viewing Your Own NumberPhone Book Display Preferences To turn this feature on or offYou will see Name Pref On or Managing Your Phone Use with Call Timers Phone Book Viewing the Resettable Call Timer Viewing the Individual Call TimerResetting the Timer Viewing the Cumulative TimerDisplaying the Individual Timer Automatically Setting the Repeating Audible Timer Setting the One-Minute Audible TimerPress to toggle between Repeat Timer Off Press to toggle between Single Timer Off Setting the Single TimerAdjusting Tone Controls Press ƒ, then press to enter the menu system Start Selecting a Ringer Style Using the VibraCall Alert FeaturePress Or to scroll through your choices Press to toggle between Keypad Tone On Turning Keypad Tones On and OffTurning Scratchpad Tones On and Off Keep in Mind The other party will still hear tonesPress To scroll up To select To scroll down Using Lock/Security FeaturesPress ƒ then press, to enter the menu system Start Press to toggle between Privacy Off Voice PrivacyUnlocking Your Phone Locking/Unlocking Your PhoneLocking Your Phone Automatically Locking Your Phone ManuallyTo activate Priority Call Activating Priority DialingViewing the Lock Code Managing Security OptionsChanging the Lock Code Selecting a Service Level Restricting Call PlacementPress or Priority dial Service Level SettingsClearing All Stored Information Resetting All OptionsAuthenticating Users Press To select Phone OptionsSID Using Caller ID Using Voice MailWhen a voice mail message is received, the icon illuminates To erase all entries saved in your Caller ID memory To Use Caller IDClearing Caller ID Press æ to dial the displayed numberSwitching Between Numbers Call Mode PreferencePress or to toggle between Dual, Analog, or Digital modes Page Selecting a Cellular System Follow steps 1-2-3 above to select System Mode Press=Control Channel Control Channel Number Reviewing Feature SettingsPress to toggle between Automatic HF On Blocking Incoming CallsAutomatic Hands-Free Press to toggle between Call Receive OnPress to toggle between Open to Answer On Multiple Key AnswerOpen to Answer Automatic AnswerDisplay System Identification Battery Options-Power Save ModeSelect Language Message Menu Press, ƒ then press to enter the menu system Start Message Key Options Set Scrolling SpeedsPress to toggle between Short Messaging Batteries Reference InformationCigarette Lighter Adapter Holster Desktop Charger AC Adapter requiredHeadset Hands-Free Vehicle Kit Pcmcia ModemsTroubleshooting Index Page Short Message Service Waiting Indicator Patent Information
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