SpectraLink E340, I640 Troubleshooting NetLink Wireless Telephone Problems, Access Point Problems

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SpectraLink Corporation

Configuration and Administration—NetLink e340/i640 Wireless Telephone

 

Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation

12. Troubleshooting NetLink Wireless Telephone Problems

NetLink Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data. When using and troubleshooting handsets, consider the following problem sources to determine the best method of approaching any specific situation.

12.1 Access Point Problems

Most, but not all, handset audio problems have to do with access point range, positioning and capacity. Performing a Site Survey as described in this document can isolate the AP causing these types of problems. If the handset itself is suspected, conduct a parallel Site Survey with a handset that is known to be properly functioning.

In range/Out of range – service will be disrupted if a user moves outside the area covered by the wireless LAN access points. Service is restored if the user moves back within range. If a call drops because a user moves out of range, the handset will recover the call if the user moves back into range within a few seconds.

Capacity – in areas of heavy use, the call capacity of a particular AP may be filled. If this happens, the user will hear three chirps from the handset. The user can wait until another user terminates a call, or move within range of another AP and try the call again. If a user is on a call and moves into an area where capacity is full, the system attempts to find another AP. Due to range limitations, this may be the same as moving out of range.

Transmission Obstructions –prior to system installation, the best location for APs for optimum transmission coverage was determined. However, small pockets of obstruction may still be present, or obstructions may be introduced into the facility after system installation. This loss of service can be restored by moving out of the obstructed area, or by adding APs.

12.2 Configuration Problems

Certain problems are associated with improper configuration of either the MGCP system or the handset.

Configuration problems are generally corrected by changing the configuration on the MGCP system or on the handset. There may also be incorrect programming of the AP. See the Configuration Note for the AP in use at the site.

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Contents NetLink e340/h340/i640 Wireless Telephone Configuration and AdministrationMitel Networks 3300 and SX-200 ICP Trademark Information Table of Contents Icons and Conventions About This DocumentReferenced Documents Customer Support HotlineQoS and Security NetLink e340/h340/i640 Wireless Telephone OverviewQuick Start Guide Mitel Networks IP telephony server architecture example System DiagramSystem Components SpectraLink Corporation DHCP, Tftp NetLink Wireless TelephoneSpecifications WPA2-PSKDisplay Ringing and Tones Audio FeaturesStartup Sequence Icon Icons shown in bold turns off whenEXT Active off-hook Handset ModesStandby on-hook PredialMenu display NetLink Wireless Telephone DisplaysStatus display area Line displayNetLink Wireless Telephone Configuration Admin MenuOpening the Admin Menu End Call key Entering and editing Admin menu optionsAlphanumeric String Entry Select buttonWEP Admin menuAdmin Menu 2nd Level 3rd Level Items 4th Level 5th Level ESS IDClear PIN Number Admin Menu 2nd Level 3rd Level 4th LevelTransmit Power Maximum 50 mW † 30 mW † Phone Config License OptionAdmin Password Network Config IP AddressesPush-to-talk Essid Security Regulatory Domain Transmit PowerRestore Defaults Diagnostics Run Site SurveyDiagnostics Mode Syslog ModePBX User-defined PreferencesStandby menu Standby menu item Nd Level Rd Level Th Level4th Level Standby menu item 2nd Level 3rd Level Telephone Ring Auxiliary Ring OK Up Phone Options System Info Channel Enable/Disable Audio Volume Tone V olume OK Up Configuration Process License ManagementRequirements SpectraLink Corporation Option Meaning Voice Messaging AccessMitel Networks VoIP Integration Factors CODECsSpectraLink Corporation Feature Programming Feature Assignment 5220 key FeatureFCN + Feature Access Feature ListLine Appearances Superkey Hot DeskingResiliency Paging Call key Testing a HandsetRun Site Survey Diagnostic Tools7 b c Diagnostics Mode Solving Coverage IssuesScreen M m m Screen Message type Errors Events Full Syslog ModeAP MAC MACConducting a Site Survey Certifying the NetLink Wireless TelephonesMessage Description Software MaintenanceUpgrading NetLink Wireless Telephones Normal Download MessagesDownload Failure or Recovery Messages Troubleshooting NetLink Wireless Telephone Problems Access Point ProblemsConfiguration Problems Message Description Action NetLink Wireless Telephone Status MessagesMessage Description Action Do not Power OFF PBX Dhcp Configuration NoteLAN Message Description Action Maintenance Index
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h340, I640, E340 specifications

The SpectraLink E340 is a robust and versatile mobile communication device designed specifically for business environments. Built to enhance productivity, this smartphone-like device boasts a range of features tailored to meet the needs of various industries, including healthcare, hospitality, and retail.

One of the standout characteristics of the E340 is its superior voice quality. Utilizing advanced Voice over IP (VoIP) technology, the device ensures crystal-clear audio, which is crucial for effective communication in fast-paced work settings. This high-quality voice capability minimizes misunderstandings, allowing employees to relay critical information quickly and efficiently.

The integrated Wi-Fi connectivity further amplifies the E340's functionality. By leveraging existing wireless networks, users can access communication tools and applications seamlessly, fostering real-time collaboration among team members. The device is also equipped with Bluetooth technology, offering compatibility with a range of accessories such as headsets, which enhances usability and convenience.

Durability is another defining feature of the SpectraLink E340. It is designed to withstand the rigors of demanding environments, with an IP54 rating that provides resistance against dust and water. This makes the E340 an ideal choice for industries such as healthcare, where devices are regularly exposed to spills and other contaminants.

Ergonomically designed, the E340 is lightweight and easy to handle, ensuring comfort during extended use. Its intuitive interface is tailored for efficient navigation, allowing users to access essential functions quickly without extensive training. The long-lasting battery life ensures that employees can remain connected throughout their shifts without the constant need for recharging.

The device supports a range of enterprise applications, allowing businesses to customize workflows and enhance operational efficiency. This adaptability makes it suitable for various use cases, from managing inventory in retail to providing instant communication in hospitals.

In summary, the SpectraLink E340 stands out in the market as a reliable communication tool that combines superior voice quality, Wi-Fi connectivity, durability, and ergonomic design. These features make it an excellent choice for organizations looking to enhance their mobile communication capabilities while ensuring that employees can stay connected and productive throughout their workday. Whether it’s onsite at a bustling hospital or within a dynamic retail environment, the E340 is engineered to facilitate seamless interactions and elevate workplace efficiency.
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