Topcom 4812 USB VOIP manual Trouble shooting, Symptom Possible cause Solution

			Topcom Butler 4812 USB VoIP
8 Trouble shooting
Symptom		Possible cause	Solution
No display		Batteries uncharged	Check the position of the
			batteries
			Recharge the batteries
		Handset turned OFF	Turn ON the handset
No tone		Telephone cord badly	Check the telephone
		connected	cord connection
		The line is occupied	Wait until the other handset
		by another handset	hangs up
The icon	flashes	Handset out of range	Bring the handset closer to the
			base
		The base has no power	Check the mains connection
		supply	to the base
		The handset is not	Register the handset to the
		registered to the base	base
Base or handset		The ringing volume is	Adjust the ringing volume
do not ring		zero or low
Tone is good, but		The dialling mode is	Adjust the dialling mode
there is no		wrong	(pulse/tone)
communication
Telephone does not		Manipulation error	Remove the batteries and
react to pressing			but them back in place
the keys
		Keypad lock ON	Turn OFF the Keypad Lock
Flash (R) Key does		Wrong Flash time	Change the flash time
not work
No audio for PC calls in		The audio device for Speech is	Go to ‘Control panel’, and select
the DECT phone		not set correct in Windows to	’Audio and sound devices’ ->
		‘USB phone’ or ’C-media USB	select ‘Speech’ -> make sure both
		headset’	playback and voice recording are
			set to ‘C-media USB headset’
		The Skype application doesn’t use	Open Skype and select ‘Tools’
		the telephone as audio device	-> ‘Options’. At the ‘Privacy’
			settings, select ‘manage other
			programs access skype’ and
			make sure only Butler 4812 is
			shown in the list

ENGLISH

Topcom Butler 4812 USB VoIP 35