USRobotics 9631, 9630 manual Troubleshooting, Basic Procedure, Specific Problems

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Cordless Skype Dual Phone

User Guide

Troubleshooting

Basic Procedure

This procedure addresses a number of symptoms that you might experience with your handset:

1.Verify that the batteries are properly installed. The inside of the battery case has a picture showing the proper positions for the batteries.

2.Check the battery indicator to be sure that the batteries have been charged. If you are charging the batteries for the first time, charge them for 14 hours.

3.Verify that the USB and phone cables are connected properly.

4.Ensure that the power outlet to which the base station is connected is a live outlet.

5.Verify that your handset is registered with the base station. If the phone is not registered, the handset dis- plays UNREGISTERED. To register the handset with the base station, follow the instructions in Register the Handset.

6.Ensure that the handset is within the base station’s cordless range by moving closer to the base station.

7.Ensure that the handset is turned on.

Note:This phone does not work during a power failure.

Specific Problems

If following the basic procedure above does not help get your phone working, find the procedure below whose description best matches the symptom that you are observing.

The battery icon remains empty although the handset has been on the charger for 14 hours.

1.Verify that the battery icon is scrolling while the handset is on the charger. If the icon is not scrolling, reseat the handset in the charger.

2.Contact your dealer to replace the rechargeable batteries.

The handset does not beep when placed on the charger.

If the handset is turned off, it will not beep when you place it on the charger. If the handset is turned on and it does not beep:

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Contents R46.1396.00 rev 2 01/07 Cordless Skype Dual Phone User GuidePage Contents Robotics Corporation Two 2 Year Limited Warranty Cordless Skype Dual Phone User Guide USA Cordless Skype Dual Phone User GuideImportant Safety Instructions Environment and SafetyCordless Skype Dual Phone User Guide Cordless Skype Dual Phone User Guide Cordless Skype Dual Phone User Guide Physical Features Package ContentsIntroduction LCD Display Icons Handset and ChargerSystem Requirements Cordless Skype Dual Phone User Guide Initial Installation InstallationStep One Installing the Phone Understanding the System Tray Icon Step Two Select Your CountryCharge the Batteries Additional HandsetStopping the Phone Program Starting the Phone ProgramSelect Your Country Register the HandsetNavigating the Menus Basic OperationsPabx Menu OptionsBasic Call Functions Entering TextMaking a Skype-to-Skype Call Below shows the meaning of each icon Making a Skype-to-Landline CallDialling through Your Phonebook Making a Call through Your LandlineInitiating Skype Calls through Your Computer Direct DiallingAnswering a Call Adjusting Call VolumeEnding a Call Muting Your Voice Cordless Skype Dual Phone User Guide Assigning a Speed-Dial Number Skype FeaturesUsing Skype Speed-Dial Emergency CallingChanging Your Skype Presence Making a Skype Conference CallVoicemail Retrieving Voicemail SkypeOut CreditsDeleting Voicemail Cordless Skype Dual Phone User Guide Phonebook Store by Using the Phonebook MenuStoring a Name and Number Store from a Recent Call Using MenusUsing the Phonebook Key Dialling from the PhonebookDeleting Phonebook Entries Editing Phonebook EntriesDelete a Single Entry Viewing Storage Availability Copying Phonebook EntriesDelete All Entries Changing a Quick Dial Key Using Quick DialAssigning a Quick Dial Key Quick DiallingDeleting a Quick Dial Key Recall Call Waiting Advanced OperationsAdvanced Call Functions RediallingMake a Second Outgoing Call While on a Landline Call Make a Second Outgoing Call While on a Skype CallReceive a Second Incoming Call Making a Hands-free Call Chain DiallingHeadset Setting the Alarm Clock Phone SettingsTime Settings Setting the Time of DayDisplay Personal SettingsAdjust the Contrast Sounds Advanced SettingsRecall or Flash Pause Dial ModeBaby Call Area CodeKeypad Lock Additional Handset FeaturesMessage Waiting Indicator Voicemail Waiting IndicatorFinding Out Who Called You Call List Call RecordsCaller ID First Ring Suppression Finding a HandsetFinding Out Whom You Have Called Dialled List Delete All Dial Records Multi-Handset FunctionsSave a Dial Record to Your Phonebook Delete a Dial RecordCall Another Handset While You Are Talking on the Phone Call Someone in the HouseRegistering a Handset Base Station FunctionsTransfer a Call to Another Handset Make a 3-Way Conference CallDeleting a Handset Selecting a Base StationChanging the PIN Selecting Country Resetting to Default ValuesCordless Skype Dual Phone User Guide Handset does not beep when placed on the charger TroubleshootingBasic Procedure Specific ProblemsWindows Speaker volume is too soft or too loudHandset has poor audio quality such as crackling or echo Windows XPCannot make a SkypeOut call Phone does not ring when a call comesCannot place a Skype call using the phone’s contact list My system sounds are playing through the wrong deviceCannot switch between two calls Reboot ProcedureCountry Support InformationCordless Skype Dual Phone User Guide Declaration of Conformity Regulatory InformationFCC Equipment Approval Information Radio and Television Interference Information Privacy NoiseFCC Radiation Exposure Statement Hearing Aid Compatibility HACDo not attempt to repair or modify this equipment Declaration of Conformity CE ComplianceEU Health Protection Cordless Skype Dual Phone User Guide General Terms Robotics Corporation Two 2 Year Limited WarrantyObtaining Warranty Service Limitations Disclaimer