Southwestern Bell GH3010S owner manual Troubleshooting

Page 12

TROUBLESHOOTING

If your GH3010 is not performing to your expectations, please try these simple steps :

 

 

 

 

 

 

 

Problem

 

 

Suggestion

 

 

 

 

 

 

 

 

Charge light won’t come on

 

Make sure the AC Adapter is plugged into

 

 

when handset is placed in

 

 

the base unit and wall outlet.

 

 

 

Make sure the wall outlet is functioning.

 

 

base unit.

 

Make sure the handset is properly seated in

 

 

 

 

 

the base unit.

 

 

 

 

Make sure the rechargeable battery pack is

 

 

 

 

 

properly placed in the handset.

 

 

 

 

• Make sure that the charging contacts on

 

 

 

 

 

the handset and on the base unit are clean.

 

 

 

 

 

 

 

 

No dial tone.

 

Charge the handset for 10 hours before

 

 

 

 

 

initial use.

 

 

 

 

• Place the handset back into cradle for 5

 

 

 

 

 

seconds.

 

 

 

 

Make sure the handset is fully charged.

 

 

 

 

 

The IN USE/CHARGE LED should light

 

 

 

 

 

when the handset is in the cradle.

 

 

 

 

 

 

 

 

Can’t make outgoing calls.

 

Make sure the Tone/Pulse switch is set to

 

 

 

 

 

the correct setting. If set to the Tone mode,

 

 

 

 

 

switch to Pulse. You may have pulse dialing

 

 

 

 

 

service.

 

 

 

 

 

 

 

 

Handset doesn’t ring.

 

Make sure the Ringer On/Off switch on the

 

 

 

 

 

side of the handset is set to the “On”

 

 

 

 

 

position.

 

 

 

 

Rechargeable battery pack may be weak or

 

 

 

 

 

not fully charged. Charge the battery pack

 

 

 

 

 

for 4-5 hours.

 

 

 

 

• Make sure the base antenna is in the

 

 

 

 

 

upright position.

 

 

 

 

The handset may be too far away from the

 

 

 

 

 

base unit.

 

 

 

 

Make sure the AC adaptor is plugged into

 

 

 

 

 

the base unit and wall outlet.

 

 

 

 

Make sure the wall outlet is functioning.

 

 

 

 

• There may be too many telephones

 

 

 

 

 

installed on the same line. Contact your

 

 

 

 

 

local telephone company to determine the

 

 

 

 

 

maximum number of extensions for your

 

 

 

 

 

calling area.

 

 

 

 

• Place the handset back into cradle for 5

 

 

 

 

 

seconds.

 

 

 

 

 

 

22

TROUBLESHOOTING (CONT.)

 

 

 

 

 

 

 

 

Problem

 

 

 

Suggestion

 

 

 

 

 

 

 

 

Caller’s voice is too low.

 

 

Switch the Receiver Volume Control on the

 

 

 

 

 

 

handset to higher level.

 

 

Conversation is interrupted

 

 

Move closer to the base.

 

 

frequently.

 

 

• Make sure the base antenna is in the

 

 

 

 

 

upright position.

 

 

Or

 

 

Press the CH button to switch to a clearer

 

 

Static noise is present during

 

 

 

channel.

 

 

 

 

 

 

 

 

conversation.

 

 

 

 

 

 

 

 

 

 

 

 

 

When the handset is fully

 

 

Press the MEM button for 2 seconds in the

 

 

charged for the first time, the

 

 

 

Date/Time screen. Then the display will

 

 

 

 

 

show “SET LANGUAGE”.

 

 

display does not show “SET

 

 

 

 

 

 

 

If that does not work, reset the handset by

 

 

LANGUAGE”, to begin the

 

 

 

unplugging and then replugging in the

 

 

 

 

 

battery. Then the display will show “SET

 

 

Caller ID setup sequence.

 

 

 

 

 

 

 

 

LANGUAGE”.

 

 

 

 

 

 

 

 

 

Handset does not display any

 

 

Check with your local telephone company

 

 

Caller ID messages.

 

 

 

to make sure Call Waiting Caller ID service

 

 

 

 

 

is being provided on your telephone line.

 

 

 

 

 

If you pick up the telephone before the first

 

 

 

 

 

 

complete ring, the caller information will not

 

 

 

 

 

 

be completely received.

 

 

 

 

 

 

 

 

 

The display screen is dim or

 

 

Adjust the contrast.

 

 

blank.

 

 

 

 

 

 

Unit is not receiving Call

 

 

Make sure you have subscribed to Call

 

 

Waiting Caller ID calls.

 

 

 

Waiting, Caller ID, and Call Waiting Caller ID

 

 

 

 

 

service from your local telephone company.

 

 

 

 

 

 

 

 

 

 

 

The Caller ID data may have been affected

 

 

 

 

 

 

by temporary noise or line conditions. In

 

 

 

 

 

 

these cases, you may see the incorrect

 

 

 

 

 

 

information on the display, such as NO

 

 

 

 

 

 

CALLER ID, CID BLOCKED, ERROR, a

 

 

 

 

 

 

blank screen, only the telephone number,

 

 

 

 

 

 

or only the name.

 

 

 

 

 

 

 

 

Telephone numbers are not

 

 

• Make sure you have set your local area

 

 

 

 

 

code.

 

 

dialed correctly from the

 

 

 

 

 

 

 

Make sure the displayed telephone number

 

 

caller list.

 

 

 

reflects the correct dialing situation (i.e. “1”

 

 

 

 

 

 

before area code).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

23

Image 12
Contents Southwestern Bell Contents Important Safety InstructionsSafety Instructions for Batteries Handset Controls, IndicatorsName of Controls and Indications LCD Display Indicator Base Unit Controls and IndicatorsFCC Wants YOU to Know IntroductionInstallation Box ContentsPreliminary Preparation Telephone Line Installation Desk or Table InstallationHandset Battery Charging Wall MountingTo Replace Batteries Caller ID Setup Telephone OperationReceiver Volume Control Channel AutoScan OperationMaking a Call Receiving a CallTelephone Operation Caller ID Operation Reviewing All Call Records Caller ID RedialCaller ID Erase To Erase a Single Call VIP CallsTroubleshooting Service Product CareAdditional Information Speed Dialing Numbers IndexLimited Warranty

GH3010S specifications

The Southwestern Bell GH3010S is a notable entry in the landscape of telecommunications devices, specifically designed to blend traditional functionalities with modern technological advancements. This device serves primarily as a robust home telephone, appealing to users who appreciate the simplicity of a wired phone while also requiring several vital features to enhance usability.

One of the main features of the GH3010S is its user-friendly interface, which includes a large, backlit display. This clarity makes it easier for users of all ages to navigate through the phone’s various options without straining their eyes. The phone’s keypad is designed with oversized buttons that enhance accessibility, making dialing simple and efficient, particularly for seniors or those with visual impairments.

Another standout technology in the GH3010S is its cordless operation. This feature allows users to move freely within their home while still maintaining a connection. The phone operates on a long-lasting battery, ensuring that users experience extended talk times without frequent recharging interruptions. The range of the cordless signal is also impressive, providing users the flexibility to roam around their home without losing connectivity.

In terms of sound quality, the GH3010S is equipped with advanced noise-cancellation technology, which filters out background noise, ensuring clear and uninterrupted conversations. This technology enhances the auditory experience, making it ideal for environments that can often be chaotic.

The GH3010S further supports caller ID functionality, enabling users to screen incoming calls effectively. This feature reduces unwanted interruptions and spam calls, providing an additional layer of convenience. Memory options are another plus, with the device capable of storing a substantial number of contacts, allowing quick access to important numbers without the hassle of manual dialing.

Additionally, the Southwestern Bell GH3010S incorporates an intercom feature, which allows seamless communication between different rooms in a house. This can be particularly useful for families, ensuring they can connect without needing to transfer from one device to another.

Overall, the Southwestern Bell GH3010S stands out with its combination of traditional design and modern technology. Its features cater to practicality and user satisfaction, making it a compelling choice for those in search of a reliable home telephone system. Its focus on user-friendly design, sound clarity, and flexibility reflects the brand’s commitment to enhancing the everyday communication experience.