Troubleshooting | Gateway 1450 specification

Troubleshooting 16

This chapter provides some solutions to common computer problems. Read this chapter to learn how to:

■Troubleshoot typical hardware and software issues

■Get telephone support

■Use automated troubleshooting systems

■Get tutoring and training

If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 35 for more information about how to get help.

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Gateway 1450 specifications Troubleshooting

Contents

Contents Using the Internet Using MultimediaWindows Basics Managing Power IiiSending and Receiving Faxes 213 Using a Wireless Ethernet NetworkTravel Tips Customizing Your Notebook Upgrading Your Notebook TroubleshootingMaintaining Your Notebook Restoring Software Safety, Regulatory, and Legal Information Index Checking Out Your Gateway Solo Front Checking Out Your Gateway SoloComponent Icon Description Left side Left side Right side Back Back Bottom Bottom Keyboard area Keyboard area Identifying your model Gateway model numberGateway serial number Identifying your model Microsoft Certificate of Authenticity Finding your specifications Finding your specifications Accessories Getting Started Connecting the AC adapter To connect the AC adapterGetting Started Connecting the AC adapter Protecting from power source problems Starting your notebook Starting your notebookWaking up your notebook To start your notebook Turning off your notebook To turn off your notebook in Windows XPTo turn off your notebook in Windows Restarting rebooting your notebook Restarting rebooting your notebookTo close unresponsive programs and restart your notebook Indicator Icon Description Status indicators Using the keyboard Using the keyboard Key type Icon Description Key types Press and hold F N while Pressing this system key System key combinations Increase volume. For more information, see Adjusting Multi-function buttons Multi-function buttonsButton Icon Press to Using the EZ Pad touchpad Using the EZ Pad touchpad Using the touchpad Getting Started Connecting the modem Connecting the modemTo connect the modem To connect to a wired Ethernet network Connecting to a wired Ethernet network Installing a printer, scanner, or other peripheral device Installing a printer, scanner, or other peripheral deviceBroadband Internet connections Getting Started Getting Help HelpSpot To start HelpSpotGetting Help HelpSpot Searching for a topic To play a HelpSpot video HelpSpot Videos Online help Gateway Web site Gateway Web site Getting Help Windows Basics Windows Basics About the Windows environment About the Windows environment Using the desktopUsing the Start menu To use the Start menu Click a file or program to open it Window item Description Identifying Window items Clicking the close button closes the active Working with files and folders Working with files and foldersViewing drives To view the drives on your computer To see the files and folders on a drive To create a folder Creating folders Copying and moving files and folders To move a file or folder to another folder To copy a file or folder to another folder To recover files or folders from the Recycle Bin Deleting files and foldersTo delete files or folders To empty the Recycle Bin Browsing for files and folders To browse for a file Searching for files Searching for files To find files and folders using the Search utility Using the Search utility Using advanced search options To add icons to the desktop Adding icons to the desktop Working with documents Working with documentsCreating a new document To create a new document Windows Basics To save a document in Microsoft Word Saving a document To open a document in Microsoft Word Opening a document To print a document in Microsoft Word Printing a document Do this Shortcuts Using the Internet Learning about the Internet Using the Internet Learning about the Internet To connect to your America Online Internet account Setting up an Internet accountAccessing your Internet account To set up an Internet account with America Online To disconnect from your America Online Internet account Setting up an Internet account Using the World Wide Web Connecting to a Web site Using the World Wide WebTo connect to a Web site To download files or programs from a Web site Downloading files Sending e-mail Using e-mailTo send e-mail using America Online Using e-mail Checking your e-mail To check your e-mail using America Online Using Multimedia Using the diskette drive Using MultimediaTo use a diskette Identifying drive types Using the CD or DVD drive To insert a CD or DVD Inserting a CD or DVD To adjust the overall volume level from Windows Adjusting the volumeAdjusting the volume in Windows XP To adjust the overall volume level using hardware controls To adjust specific volume levels Click the Volume tab Adjusting the volume in Windows To adjust specific volume levels Listening to CDs Listening to CDs in Windows XPTo play a CD Listening to CDs Listening to CDs in Windows Recording and playing audio Recording and playing audio Clicking Stop To play an audio recording in Sound Recorder To play a file using the Windows Media Player Playing audio and video files with the Windows Media PlayerPlaying audio and video files with the Windows Media Player To play a DVD Playing a DVD Playing a DVD Using MusicMatch Playing CDsTo play a music CD in Windows XP To play a music CD in Windows Using MusicMatch To create rip MP3 files Creating MP3 music files Click the record button. The Recorder window opens To edit track information Editing track information Building a music library 100 To change the music library display settings Listening to Internet radio To listen to an Internet radio station101 102 Using advanced features 103 Using a recordable driveUsing a recordable drive Creating data CDs 104 To create a data CD 105 106 107 Creating music CDs 108 To create music CDs 109 110 111 Copying CDs 112 To copy a CD using one drive 113 114 Sending and 7 Receiving Faxes 116 Installing and configuring FaxInstalling Fax in Windows XP To install Fax 117 Configuring Fax in Windows XPTo configure Microsoft Fax Installing and configuring Fax 118 119 120 Configuring Fax in Windows Sending a simple fax Sending a simple faxTo send a simple fax 121 122 123 Setting up your cover page templateTo set up your fax cover page template Setting up your cover page template To fax a document that you have scanned Faxing from programsFaxing a scanned document To fax a document directly from most programs To receive and view a fax in Windows XP Canceling a faxTo cancel a fax that has not been sent in Windows XP Receiving and viewing a fax 126 To cancel a fax that has not been sent in WindowsAutomatically retry sending a fax in Windows XP To automatically retry sending a fax that failed to connect 127 Automatically cancelling a fax in Windows XPTo automatically cancel a failed fax Automatically cancelling a fax in Windows XP 128 Managing Power Monitoring the battery charge Managing Power130 Recharging the battery Recharging the battery131 Recalibrating the battery To recalibrate the battery132 Changing batteries To replace the batteryChanging batteries 133 134 Extending battery life Extending battery lifeConserving battery power Using alternate power sources Changing power modes 136If your computer You want to Then Changing power settings Changing power settingsChanging the power scheme To change the power scheme 138 Changing alarm options To change the alarm options139 Changing advanced settings To change advanced power management settings140 141 Activating and Using Hibernate Mode To activate Hibernate mode142 Changing SpeedStep settings To use Hibernate mode143 To change SpeedStep settings in Windows XP To change SpeedStep settings in Windows144 145 146 Travel Tips Travel Tips Radio frequency wireless connectionsModem 148 Files FilesSecurity 149 Power To create a startup password150 Customizing Your 152 Adjusting the screen and desktop settingsAdjusting the color depth To change the color depth 153 Adjusting the screen and desktop settings Adjusting the screen resolution To adjust the screen resolution154 155 Applying a color scheme To select a color scheme in Windows XP156 157 To select a color scheme in Windows Changing the desktop background To change the desktop background in Windows XP158 159 To change the desktop background in Windows Click the Background tab 160 Selecting a screen saver To select a screen saver161 162 163 Changing the touchpad settingsTo change the touchpad settings Changing the touchpad settings 164 Programming the multi-function buttons Programming the multi-function buttonsTo program the multi-function buttons 165 166 Adding and modifying user accounts Adding and modifying user accountsTo add, delete, or modify user accounts in Windows XP 167 168 To switch user accounts in Windows XP Using a Wireless 11 Ethernet Network Using a wireless network Using a Wireless Ethernet Network170 171 Using wireless Ethernet Windows XPSetting up wireless Ethernet networking in Windows XP Using wireless Ethernet in Windows XP 172 To run the Windows XP Network Setup Wizard 173 174 175 176 177 178 Configuring Windows XP for wireless Ethernet 179 180 Creating a wireless Ethernet network in Windows XP 181 To create an access point wireless Ethernet network 182 183 184 185 186 Peer-to-peer ad hoc 187 To create a peer-to-peer wireless Ethernet network 188 189 190 191 Click X to close the Network Connections window 192 Connecting to a wireless Ethernet network in Windows XP To connect to an existing wireless Ethernet network193 194 Turning your wireless Ethernet on or off in Windows XPChecking network signal strength Windows XP To turn wireless Ethernet on or off 195 To install the ORiNOCO Client Manager Using wireless Ethernet WindowsInstalling the ORiNOCO Client Manager To see if the ORiNOCO Client Manager is installed 197 Configuring the ORiNOCO client managerTo configure the ORiNOCO Client Manager Using wireless Ethernet in Windows 198 199 200 201 202 Click Next. The Set Security screen opens 203 204 205 Identifying this notebook on the network in Windows To identify this notebook on the network206 207 Configuring Windows 2000 for wireless Ethernet To configure Windows to use the wireless Ethernet network208 209 210 Connecting to a wireless Ethernet network in WindowsTurning your wireless Ethernet on or off in Windows To connect to a wireless Ethernet network 211 Checking network signal strength Windows 212 Moving From Your Old Computer Moving From Your Old Computer Using the Windows XP Files and Settings Transfer WizardTo open the Files and Settings Transfer Wizard 214 215 Transferring filesFinding your files To find files in the My Documents folder To find files using Find or Search 216File type File usually ends To use the Internet Connection Wizard Transferring Internet settingsSetting up your ISP Transferring Internet settings Transferring your Internet shortcuts Installing your old printer or scannerInstalling a USB printer or scanner Transferring your e-mail and address book 219 Installing a parallel port printerTo install your old printer Installing your old printer or scanner 220 Installing your old programs Maintaining Your Caring for your computer 222Maintaining Your Notebook Caring for your computer 223 Creating an emergency startup diskette To create an emergency startup diskette in Windows XP224 Creating an emergency startup diskette 225 226 Protecting your computer from viruses To scan for viruses 227Protecting your computer from viruses To update Norton AntiVirus To remove a virus228 229 Managing hard drive spaceChecking hard drive space To check hard drive space Using Disk Cleanup To use the Windows Disk Cleanup program230 Checking the hard drive for errors To check the hard drive for errors231 232 Defragmenting the hard drive To run Disk Defragmenter233 234 235 Backing up files Using the Scheduled Task Wizard To start the Scheduled Task Wizard236 237 Cleaning your computerCleaning the exterior Cleaning your computer To clean your trackball mouse Cleaning the keyboardCleaning the screen Cleaning the mouse 239 240 Restoring Software Using the Restoration CDs 242Restoring Software 243 Reinstalling device driversTo reinstall device drivers Reinstalling device drivers 244 Updating device drivers 245 246 247 Reinstalling programs Reinstalling Windows To reinstall Windows XP and the device drivers248 To reinstall Windows 2000 and the device drivers Reinstalling Windows249 250 Upgrading Your To insert a PC Card 252Upgrading Your Notebook To remove a PC Card 253Adding and removing a PC Card 254 Preventing static electricity discharge To add or replace memory modules 255Adding or replacing memory 256 257 258 To replace the hard drive 259Replacing the hard drive 260 Troubleshooting Safety guidelines Troubleshooting262 First steps 263First steps 264 Software support tools An audio CD does not produce sound TroubleshootingCD, DVD, CD-RW, or DVD/CD-RW drives Your computer does not recognize a disc or the drive To clean a CD or DVD DVD movie will not play266 To check IRQ usage in Windows Device installationYou have computer problems after adding a new device To check IRQ usage in Windows XP Diskette drive To free IRQ resources for the new device268 269 Display 270 To restore deleted filesFile management Hard drive 271 You receive a Data error messageInternet You cannot connect to the Internet 272 Connecting to a Web site takes too long Keyboard Memory273 274 ModemTo check the dialing properties Your modem does not dial or does not connect 275 Your 56K modem does not connect at 56K To access the gateway.your.way dial-up server Modem is not recognized by your computer276 To run modem diagnostics Modem is noisy when it dials and connects277 External mouse works erratically To turn down the modem volumeMouse External mouse does not work PC Cards PasswordsPower Networks Printer is on but will not print Your computer is not working on battery powerPrinter Printer will not turn on 281 To set a default printer in Windows XPTo set a default printer in Windows You receive a Printer queue is full error message 282 You receive a Printer is out of paper error messageSound You are not getting sound from the built-in speakers Video External monitor is not working283 Telephone support Before calling Gateway Technical Support284 285 Service description How to reachResource Service description How to reach Telephone support 286 Tutoring and trainingSelf-help Tutoring Tutoring and training Resource Service description For more informationTraining 287 288 Setting up your system Important safety information Care during use Chapter a Safety, Regulatory, and Legal InformationReplacement parts and accessories 290 Regulatory compliance statements Wireless GuidanceRegulatory compliance statements 291 292 United States of America 293Unintentional emitter per FCC Part FCC declaration of conformity 294 295 Unintentional emitter per ICES-003 Canada296 Industry Canada IC Intentional emitter per RSS 297 Unintentional emitter Mexico298 Intentional emitter Laser safety statement Laser safety statement299 Trademark Acknowledgments Macrovision statement300 All Rights Reserved 301 Index 302 DVD 303 304 305 306 Fn 24 307 196 308 Button 8, 19, 25 309 148 310 311 123 312 227 313 314