Sound, 282 | Gateway 1450 specs

Chapter 16: Troubleshooting

Help and

Support

For more information about printer troubleshooting in Windows XP, click Start, then click Help and Support.

Type the keyword printer troubleshooter in the HelpSpot

Search box , then click the arrow.

To make sure that the printer is not set to work offline in Windows 2000:

1

2

Click Start, Settings, then click Printers.

Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark.

■Wait until files have been printed before sending additional files to the printer.

■If you print large files or many files at one time, you may want to add additional memory to the printer. Consult the printer documentation for instructions for adding additional memory.

You receive a “Printer is out of paper” error message

■After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper.

Sound

You are not getting sound from the built-in speakers

■Make sure that headphones are not plugged into the headphone jack. For the location of the headphone jack, see “Left side” on page 3.

■Make sure that the volume control on your notebook is turned up. For more information, see “System key combinations” on page 25.

■Make sure that the Windows volume control is turned up. For more information, see “Adjusting the volume” on page 81 or “Adjusting the volume in Windows 2000” on page 84.

■Make sure that Mute is not selected. For more information, see “System key combinations” on page 25, “Adjusting the volume” on page 81, or “Adjusting the volume in Windows 2000” on page 84.

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Gateway 1450 specifications Sound, You receive a Printer is out of paper error message, 282

Contents

Contents Using the Internet Using MultimediaWindows Basics Managing Power IiiSending and Receiving Faxes Using a Wireless Ethernet Network Travel TipsCustomizing Your Notebook 213 Troubleshooting Maintaining Your NotebookRestoring Software Upgrading Your Notebook Safety, Regulatory, and Legal Information Index Checking Out Your Gateway Solo Front Checking Out Your Gateway SoloComponent Icon Description Left side Left side Right side Back Back Bottom Bottom Keyboard area Keyboard area Identifying your model Gateway model numberGateway serial number Microsoft Certificate of Authenticity Identifying your model Finding your specifications Finding your specifications Accessories Getting Started Connecting the AC adapter To connect the AC adapterGetting Started Connecting the AC adapter Protecting from power source problems Starting your notebook Waking up your notebookTo start your notebook Starting your notebook Turning off your notebook To turn off your notebook in Windows XPTo turn off your notebook in Windows Restarting rebooting your notebook Restarting rebooting your notebookTo close unresponsive programs and restart your notebook Status indicators Indicator Icon Description Using the keyboard Using the keyboard Key types Key type Icon Description System key combinations Press and hold F N while Pressing this system key Increase volume. For more information, see Adjusting Multi-function buttons Multi-function buttonsButton Icon Press to Using the EZ Pad touchpad Using the touchpad Using the EZ Pad touchpad Getting Started Connecting the modem Connecting the modemTo connect the modem Connecting to a wired Ethernet network To connect to a wired Ethernet network Installing a printer, scanner, or other peripheral device Installing a printer, scanner, or other peripheral deviceBroadband Internet connections Getting Started Getting Help HelpSpot To start HelpSpotGetting Help HelpSpot Searching for a topic HelpSpot Videos To play a HelpSpot video Online help Gateway Web site Gateway Web site Getting Help Windows Basics About the Windows environment Windows Basics Using the desktop Using the Start menuTo use the Start menu About the Windows environment Click a file or program to open it Identifying Window items Window item Description Clicking the close button closes the active Working with files and folders Viewing drivesTo view the drives on your computer Working with files and folders To see the files and folders on a drive Creating folders To create a folder Copying and moving files and folders To copy a file or folder to another folder To move a file or folder to another folder To recover files or folders from the Recycle Bin Deleting files and foldersTo delete files or folders Browsing for files and folders To empty the Recycle Bin To browse for a file Searching for files Searching for files Using the Search utility To find files and folders using the Search utility Using advanced search options Adding icons to the desktop To add icons to the desktop Working with documents Creating a new documentTo create a new document Working with documents Windows Basics Saving a document To save a document in Microsoft Word Opening a document To open a document in Microsoft Word Printing a document To print a document in Microsoft Word Shortcuts Do this Using the Internet Using the Internet Learning about the Internet Learning about the Internet Setting up an Internet account Accessing your Internet accountTo set up an Internet account with America Online To connect to your America Online Internet account Setting up an Internet account To disconnect from your America Online Internet account Using the World Wide Web Connecting to a Web site Using the World Wide WebTo connect to a Web site Downloading files To download files or programs from a Web site Using e-mail To send e-mail using America OnlineUsing e-mail Sending e-mail To check your e-mail using America Online Checking your e-mail Using Multimedia Using the diskette drive Using MultimediaTo use a diskette Using the CD or DVD drive Identifying drive types Inserting a CD or DVD To insert a CD or DVD Adjusting the volume Adjusting the volume in Windows XPTo adjust the overall volume level using hardware controls To adjust the overall volume level from Windows To adjust specific volume levels Click the Volume tab Adjusting the volume in Windows To adjust specific volume levels Listening to CDs Listening to CDs in Windows XPTo play a CD Listening to CDs Listening to CDs in Windows Recording and playing audio Recording and playing audio To play an audio recording in Sound Recorder Clicking Stop To play a file using the Windows Media Player Playing audio and video files with the Windows Media PlayerPlaying audio and video files with the Windows Media Player Playing a DVD To play a DVD Playing a DVD Using MusicMatch Playing CDsTo play a music CD in Windows XP Using MusicMatch To play a music CD in Windows Creating MP3 music files To create rip MP3 files Click the record button. The Recorder window opens Editing track information To edit track information Building a music library To change the music library display settings 100 Listening to Internet radio To listen to an Internet radio station101 Using advanced features 102 Using a recordable drive Using a recordable driveCreating data CDs 103 To create a data CD 104 105 106 Creating music CDs 107 To create music CDs 108 109 110 Copying CDs 111 To copy a CD using one drive 112 113 114 Sending and 7 Receiving Faxes Installing and configuring Fax Installing Fax in Windows XPTo install Fax 116 Configuring Fax in Windows XP To configure Microsoft FaxInstalling and configuring Fax 117 118 119 Configuring Fax in Windows 120 Sending a simple fax To send a simple fax121 Sending a simple fax 122 Setting up your cover page template To set up your fax cover page templateSetting up your cover page template 123 Faxing from programs Faxing a scanned documentTo fax a document directly from most programs To fax a document that you have scanned Canceling a fax To cancel a fax that has not been sent in Windows XPReceiving and viewing a fax To receive and view a fax in Windows XP To cancel a fax that has not been sent in Windows Automatically retry sending a fax in Windows XPTo automatically retry sending a fax that failed to connect 126 Automatically cancelling a fax in Windows XP To automatically cancel a failed faxAutomatically cancelling a fax in Windows XP 127 128 Managing Power Monitoring the battery charge Managing Power130 Recharging the battery Recharging the battery131 Recalibrating the battery To recalibrate the battery132 To replace the battery Changing batteries133 Changing batteries 134 Extending battery life Conserving battery powerUsing alternate power sources Extending battery life Changing power modes 136If your computer You want to Then Changing power settings Changing the power schemeTo change the power scheme Changing power settings 138 Changing alarm options To change the alarm options139 Changing advanced settings To change advanced power management settings140 141 Activating and Using Hibernate Mode To activate Hibernate mode142 Changing SpeedStep settings To use Hibernate mode143 To change SpeedStep settings in Windows XP To change SpeedStep settings in Windows144 145 146 Travel Tips Radio frequency wireless connections Modem148 Travel Tips Files Security149 Files Power To create a startup password150 Customizing Your Adjusting the screen and desktop settings Adjusting the color depthTo change the color depth 152 Adjusting the screen and desktop settings 153 Adjusting the screen resolution To adjust the screen resolution154 155 Applying a color scheme To select a color scheme in Windows XP156 To select a color scheme in Windows 157 Changing the desktop background To change the desktop background in Windows XP158 To change the desktop background in Windows 159 160 Click the Background tab Selecting a screen saver To select a screen saver161 162 Changing the touchpad settings To change the touchpad settingsChanging the touchpad settings 163 164 Programming the multi-function buttons To program the multi-function buttons165 Programming the multi-function buttons 166 Adding and modifying user accounts To add, delete, or modify user accounts in Windows XP167 Adding and modifying user accounts To switch user accounts in Windows XP 168 Using a Wireless 11 Ethernet Network Using a wireless network Using a Wireless Ethernet Network170 Using wireless Ethernet Windows XP Setting up wireless Ethernet networking in Windows XPUsing wireless Ethernet in Windows XP 171 To run the Windows XP Network Setup Wizard 172 173 174 175 176 177 Configuring Windows XP for wireless Ethernet 178 179 Creating a wireless Ethernet network in Windows XP 180 To create an access point wireless Ethernet network 181 182 183 184 185 Peer-to-peer ad hoc 186 To create a peer-to-peer wireless Ethernet network 187 188 189 190 191 192 Click X to close the Network Connections window Connecting to a wireless Ethernet network in Windows XP To connect to an existing wireless Ethernet network193 Turning your wireless Ethernet on or off in Windows XP Checking network signal strength Windows XPTo turn wireless Ethernet on or off 194 195 Using wireless Ethernet Windows Installing the ORiNOCO Client ManagerTo see if the ORiNOCO Client Manager is installed To install the ORiNOCO Client Manager Configuring the ORiNOCO client manager To configure the ORiNOCO Client ManagerUsing wireless Ethernet in Windows 197 198 199 200 201 202 203 Click Next. The Set Security screen opens 204 205 Identifying this notebook on the network in Windows To identify this notebook on the network206 207 Configuring Windows 2000 for wireless Ethernet To configure Windows to use the wireless Ethernet network208 209 Connecting to a wireless Ethernet network in Windows Turning your wireless Ethernet on or off in WindowsTo connect to a wireless Ethernet network 210 Checking network signal strength Windows 211 212 Moving From Your Old Computer Using the Windows XP Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard214 Moving From Your Old Computer Transferring files Finding your filesTo find files in the My Documents folder 215 To find files using Find or Search 216File type File usually ends Transferring Internet settings Setting up your ISPTransferring Internet settings To use the Internet Connection Wizard Installing your old printer or scanner Installing a USB printer or scannerTransferring your e-mail and address book Transferring your Internet shortcuts Installing a parallel port printer To install your old printerInstalling your old printer or scanner 219 Installing your old programs 220 Maintaining Your Caring for your computer 222Maintaining Your Notebook 223 Caring for your computer Creating an emergency startup diskette To create an emergency startup diskette in Windows XP224 225 Creating an emergency startup diskette Protecting your computer from viruses 226 To scan for viruses 227Protecting your computer from viruses To update Norton AntiVirus To remove a virus228 Managing hard drive space Checking hard drive spaceTo check hard drive space 229 Using Disk Cleanup To use the Windows Disk Cleanup program230 Checking the hard drive for errors To check the hard drive for errors231 232 Defragmenting the hard drive To run Disk Defragmenter233 234 Backing up files 235 Using the Scheduled Task Wizard To start the Scheduled Task Wizard236 Cleaning your computer Cleaning the exteriorCleaning your computer 237 Cleaning the keyboard Cleaning the screenCleaning the mouse To clean your trackball mouse 239 240 Restoring Software Using the Restoration CDs 242Restoring Software Reinstalling device drivers To reinstall device driversReinstalling device drivers 243 244 245 Updating device drivers 246 Reinstalling programs 247 Reinstalling Windows To reinstall Windows XP and the device drivers248 To reinstall Windows 2000 and the device drivers Reinstalling Windows249 250 Upgrading Your To insert a PC Card 252Upgrading Your Notebook To remove a PC Card 253Adding and removing a PC Card Preventing static electricity discharge 254 To add or replace memory modules 255Adding or replacing memory 256 257 258 To replace the hard drive 259Replacing the hard drive 260 Troubleshooting Safety guidelines Troubleshooting262 First steps 263First steps Software support tools 264 Troubleshooting CD, DVD, CD-RW, or DVD/CD-RW drivesYour computer does not recognize a disc or the drive An audio CD does not produce sound To clean a CD or DVD DVD movie will not play266 Device installation You have computer problems after adding a new deviceTo check IRQ usage in Windows XP To check IRQ usage in Windows Diskette drive To free IRQ resources for the new device268 Display 269 To restore deleted files File managementHard drive 270 You receive a Data error message InternetYou cannot connect to the Internet 271 Connecting to a Web site takes too long 272 Keyboard Memory273 Modem To check the dialing propertiesYour modem does not dial or does not connect 274 Your 56K modem does not connect at 56K 275 To access the gateway.your.way dial-up server Modem is not recognized by your computer276 To run modem diagnostics Modem is noisy when it dials and connects277 To turn down the modem volume MouseExternal mouse does not work External mouse works erratically Passwords PowerNetworks PC Cards Your computer is not working on battery power PrinterPrinter will not turn on Printer is on but will not print To set a default printer in Windows XP To set a default printer in WindowsYou receive a Printer queue is full error message 281 You receive a Printer is out of paper error message SoundYou are not getting sound from the built-in speakers 282 Video External monitor is not working283 Telephone support Before calling Gateway Technical Support284 Service description How to reach Resource Service description How to reachTelephone support 285 Tutoring and training Self-helpTutoring 286 Resource Service description For more information Training287 Tutoring and training 288 Important safety information Setting up your system Chapter a Safety, Regulatory, and Legal Information Replacement parts and accessories290 Care during use Wireless Guidance Regulatory compliance statements291 Regulatory compliance statements 292 United States of America 293Unintentional emitter per FCC Part 294 FCC declaration of conformity 295 Canada 296Industry Canada IC Intentional emitter per RSS Unintentional emitter per ICES-003 297 Mexico 298Intentional emitter Unintentional emitter Laser safety statement Laser safety statement299 Macrovision statement 300All Rights Reserved Trademark Acknowledgments Index 301 302 303 DVD 304 305 Fn 24 306 196 307 Button 8, 19, 25 308 148 309 310 123 311 227 312 313 314