Gateway 1450 specifications Connecting to a Web site takes too long, 272

Chapter 16: Troubleshooting

Help and

Support

For more information about troubleshooting Internet connections in Windows XP, click Start, then click Help

and Support.

Type the keyword troubleshooting connections in the

HelpSpot Search box , then click the arrow.

You receive an “Unable to locate host” message and are unable to browse the Internet

This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.

■Double-check the URL or try a different URL.

■If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

Connecting to a Web site takes too long

Many factors can affect Internet performance:

■The condition of the telephone lines in your residence or at your local telephone company

■The condition of the Internet computers to which you connect and the number of users accessing those computers

■The complexity of graphics and multimedia on Web pages

■Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computer

People are sending you e-mail messages, but you have not received any mail

■Click the receive button in your e-mail program.

■Make sure that your account with your Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help.

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