To clean a CD or DVD, DVD movie will not play, 266

Chapter 16: Troubleshooting

A DVD movie will not play

■Make sure that the label or side you want to play is facing up.

■Shut down and restart your computer.

■The DVD’s regional code and your computer’s regional code may not match. Regional codes help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the regional code on the disc and the regional code for the DVD drive must match.

The regional code on your DVD drive is determined by delivery address for your computer. The regional code for the disc is on the disc, disc documentation, or packaging.

To clean a CD or DVD:

■Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose.

266	www.gateway.com

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Gateway 1450 specifications To clean a CD or DVD, DVD movie will not play, 266

Contents

Contents Windows Basics Using the InternetUsing Multimedia Sending and Receiving Faxes Managing PowerIii Using a Wireless Ethernet Network Travel TipsCustomizing Your Notebook 213 Troubleshooting Maintaining Your NotebookRestoring Software Upgrading Your Notebook Safety, Regulatory, and Legal Information Index Checking Out Your Gateway Solo Component Icon Description FrontChecking Out Your Gateway Solo Left side Left side Right side Back Back Bottom Bottom Keyboard area Keyboard area Gateway serial number Identifying your modelGateway model number Microsoft Certificate of Authenticity Identifying your model Finding your specifications Finding your specifications Accessories Getting Started Getting Started Connecting the AC adapterTo connect the AC adapter Connecting the AC adapter Protecting from power source problems Starting your notebook Waking up your notebookTo start your notebook Starting your notebook To turn off your notebook in Windows Turning off your notebookTo turn off your notebook in Windows XP To close unresponsive programs and restart your notebook Restarting rebooting your notebookRestarting rebooting your notebook Status indicators Indicator Icon Description Using the keyboard Using the keyboard Key types Key type Icon Description System key combinations Press and hold F N while Pressing this system key Increase volume. For more information, see Adjusting Button Icon Press to Multi-function buttonsMulti-function buttons Using the EZ Pad touchpad Using the touchpad Using the EZ Pad touchpad Getting Started To connect the modem Connecting the modemConnecting the modem Connecting to a wired Ethernet network To connect to a wired Ethernet network Broadband Internet connections Installing a printer, scanner, or other peripheral deviceInstalling a printer, scanner, or other peripheral device Getting Started Getting Help Getting Help HelpSpotTo start HelpSpot HelpSpot Searching for a topic HelpSpot Videos To play a HelpSpot video Online help Gateway Web site Gateway Web site Getting Help Windows Basics About the Windows environment Windows Basics Using the desktop Using the Start menuTo use the Start menu About the Windows environment Click a file or program to open it Identifying Window items Window item Description Clicking the close button closes the active Working with files and folders Viewing drivesTo view the drives on your computer Working with files and folders To see the files and folders on a drive Creating folders To create a folder Copying and moving files and folders To copy a file or folder to another folder To move a file or folder to another folder To delete files or folders To recover files or folders from the Recycle BinDeleting files and folders Browsing for files and folders To empty the Recycle Bin To browse for a file Searching for files Searching for files Using the Search utility To find files and folders using the Search utility Using advanced search options Adding icons to the desktop To add icons to the desktop Working with documents Creating a new documentTo create a new document Working with documents Windows Basics Saving a document To save a document in Microsoft Word Opening a document To open a document in Microsoft Word Printing a document To print a document in Microsoft Word Shortcuts Do this Using the Internet Using the Internet Learning about the Internet Learning about the Internet Setting up an Internet account Accessing your Internet accountTo set up an Internet account with America Online To connect to your America Online Internet account Setting up an Internet account To disconnect from your America Online Internet account Using the World Wide Web To connect to a Web site Connecting to a Web siteUsing the World Wide Web Downloading files To download files or programs from a Web site Using e-mail To send e-mail using America OnlineUsing e-mail Sending e-mail To check your e-mail using America Online Checking your e-mail Using Multimedia To use a diskette Using the diskette driveUsing Multimedia Using the CD or DVD drive Identifying drive types Inserting a CD or DVD To insert a CD or DVD Adjusting the volume Adjusting the volume in Windows XPTo adjust the overall volume level using hardware controls To adjust the overall volume level from Windows To adjust specific volume levels Click the Volume tab Adjusting the volume in Windows To adjust specific volume levels To play a CD Listening to CDsListening to CDs in Windows XP Listening to CDs Listening to CDs in Windows Recording and playing audio Recording and playing audio To play an audio recording in Sound Recorder Clicking Stop Playing audio and video files with the Windows Media Player To play a file using the Windows Media PlayerPlaying audio and video files with the Windows Media Player Playing a DVD To play a DVD Playing a DVD To play a music CD in Windows XP Using MusicMatchPlaying CDs Using MusicMatch To play a music CD in Windows Creating MP3 music files To create rip MP3 files Click the record button. The Recorder window opens Editing track information To edit track information Building a music library To change the music library display settings 100 101 Listening to Internet radioTo listen to an Internet radio station Using advanced features 102 Using a recordable drive Using a recordable driveCreating data CDs 103 To create a data CD 104 105 106 Creating music CDs 107 To create music CDs 108 109 110 Copying CDs 111 To copy a CD using one drive 112 113 114 Sending and 7 Receiving Faxes Installing and configuring Fax Installing Fax in Windows XPTo install Fax 116 Configuring Fax in Windows XP To configure Microsoft FaxInstalling and configuring Fax 117 118 119 Configuring Fax in Windows 120 Sending a simple fax To send a simple fax121 Sending a simple fax 122 Setting up your cover page template To set up your fax cover page templateSetting up your cover page template 123 Faxing from programs Faxing a scanned documentTo fax a document directly from most programs To fax a document that you have scanned Canceling a fax To cancel a fax that has not been sent in Windows XPReceiving and viewing a fax To receive and view a fax in Windows XP To cancel a fax that has not been sent in Windows Automatically retry sending a fax in Windows XPTo automatically retry sending a fax that failed to connect 126 Automatically cancelling a fax in Windows XP To automatically cancel a failed faxAutomatically cancelling a fax in Windows XP 127 128 Managing Power 130 Monitoring the battery chargeManaging Power 131 Recharging the batteryRecharging the battery 132 Recalibrating the batteryTo recalibrate the battery To replace the battery Changing batteries133 Changing batteries 134 Extending battery life Conserving battery powerUsing alternate power sources Extending battery life If your computer You want to Then Changing power modes136 Changing power settings Changing the power schemeTo change the power scheme Changing power settings 138 139 Changing alarm optionsTo change the alarm options 140 Changing advanced settingsTo change advanced power management settings 141 142 Activating and Using Hibernate ModeTo activate Hibernate mode 143 Changing SpeedStep settingsTo use Hibernate mode 144 To change SpeedStep settings in Windows XPTo change SpeedStep settings in Windows 145 146 Travel Tips Radio frequency wireless connections Modem148 Travel Tips Files Security149 Files 150 PowerTo create a startup password Customizing Your Adjusting the screen and desktop settings Adjusting the color depthTo change the color depth 152 Adjusting the screen and desktop settings 153 154 Adjusting the screen resolutionTo adjust the screen resolution 155 156 Applying a color schemeTo select a color scheme in Windows XP To select a color scheme in Windows 157 158 Changing the desktop backgroundTo change the desktop background in Windows XP To change the desktop background in Windows 159 160 Click the Background tab 161 Selecting a screen saverTo select a screen saver 162 Changing the touchpad settings To change the touchpad settingsChanging the touchpad settings 163 164 Programming the multi-function buttons To program the multi-function buttons165 Programming the multi-function buttons 166 Adding and modifying user accounts To add, delete, or modify user accounts in Windows XP167 Adding and modifying user accounts To switch user accounts in Windows XP 168 Using a Wireless 11 Ethernet Network 170 Using a wireless networkUsing a Wireless Ethernet Network Using wireless Ethernet Windows XP Setting up wireless Ethernet networking in Windows XPUsing wireless Ethernet in Windows XP 171 To run the Windows XP Network Setup Wizard 172 173 174 175 176 177 Configuring Windows XP for wireless Ethernet 178 179 Creating a wireless Ethernet network in Windows XP 180 To create an access point wireless Ethernet network 181 182 183 184 185 Peer-to-peer ad hoc 186 To create a peer-to-peer wireless Ethernet network 187 188 189 190 191 192 Click X to close the Network Connections window 193 Connecting to a wireless Ethernet network in Windows XPTo connect to an existing wireless Ethernet network Turning your wireless Ethernet on or off in Windows XP Checking network signal strength Windows XPTo turn wireless Ethernet on or off 194 195 Using wireless Ethernet Windows Installing the ORiNOCO Client ManagerTo see if the ORiNOCO Client Manager is installed To install the ORiNOCO Client Manager Configuring the ORiNOCO client manager To configure the ORiNOCO Client ManagerUsing wireless Ethernet in Windows 197 198 199 200 201 202 203 Click Next. The Set Security screen opens 204 205 206 Identifying this notebook on the network in WindowsTo identify this notebook on the network 207 208 Configuring Windows 2000 for wireless EthernetTo configure Windows to use the wireless Ethernet network 209 Connecting to a wireless Ethernet network in Windows Turning your wireless Ethernet on or off in WindowsTo connect to a wireless Ethernet network 210 Checking network signal strength Windows 211 212 Moving From Your Old Computer Using the Windows XP Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard214 Moving From Your Old Computer Transferring files Finding your filesTo find files in the My Documents folder 215 File type File usually ends To find files using Find or Search216 Transferring Internet settings Setting up your ISPTransferring Internet settings To use the Internet Connection Wizard Installing your old printer or scanner Installing a USB printer or scannerTransferring your e-mail and address book Transferring your Internet shortcuts Installing a parallel port printer To install your old printerInstalling your old printer or scanner 219 Installing your old programs 220 Maintaining Your Maintaining Your Notebook Caring for your computer222 223 Caring for your computer 224 Creating an emergency startup disketteTo create an emergency startup diskette in Windows XP 225 Creating an emergency startup diskette Protecting your computer from viruses 226 Protecting your computer from viruses To scan for viruses227 228 To update Norton AntiVirusTo remove a virus Managing hard drive space Checking hard drive spaceTo check hard drive space 229 230 Using Disk CleanupTo use the Windows Disk Cleanup program 231 Checking the hard drive for errorsTo check the hard drive for errors 232 233 Defragmenting the hard driveTo run Disk Defragmenter 234 Backing up files 235 236 Using the Scheduled Task WizardTo start the Scheduled Task Wizard Cleaning your computer Cleaning the exteriorCleaning your computer 237 Cleaning the keyboard Cleaning the screenCleaning the mouse To clean your trackball mouse 239 240 Restoring Software Restoring Software Using the Restoration CDs242 Reinstalling device drivers To reinstall device driversReinstalling device drivers 243 244 245 Updating device drivers 246 Reinstalling programs 247 248 Reinstalling WindowsTo reinstall Windows XP and the device drivers 249 To reinstall Windows 2000 and the device driversReinstalling Windows 250 Upgrading Your Upgrading Your Notebook To insert a PC Card252 Adding and removing a PC Card To remove a PC Card253 Preventing static electricity discharge 254 Adding or replacing memory To add or replace memory modules255 256 257 258 Replacing the hard drive To replace the hard drive259 260 Troubleshooting 262 Safety guidelinesTroubleshooting First steps First steps263 Software support tools 264 Troubleshooting CD, DVD, CD-RW, or DVD/CD-RW drivesYour computer does not recognize a disc or the drive An audio CD does not produce sound 266 To clean a CD or DVDDVD movie will not play Device installation You have computer problems after adding a new deviceTo check IRQ usage in Windows XP To check IRQ usage in Windows 268 Diskette driveTo free IRQ resources for the new device Display 269 To restore deleted files File managementHard drive 270 You receive a Data error message InternetYou cannot connect to the Internet 271 Connecting to a Web site takes too long 272 273 KeyboardMemory Modem To check the dialing propertiesYour modem does not dial or does not connect 274 Your 56K modem does not connect at 56K 275 276 To access the gateway.your.way dial-up serverModem is not recognized by your computer 277 To run modem diagnosticsModem is noisy when it dials and connects To turn down the modem volume MouseExternal mouse does not work External mouse works erratically Passwords PowerNetworks PC Cards Your computer is not working on battery power PrinterPrinter will not turn on Printer is on but will not print To set a default printer in Windows XP To set a default printer in WindowsYou receive a Printer queue is full error message 281 You receive a Printer is out of paper error message SoundYou are not getting sound from the built-in speakers 282 283 VideoExternal monitor is not working 284 Telephone supportBefore calling Gateway Technical Support Service description How to reach Resource Service description How to reachTelephone support 285 Tutoring and training Self-helpTutoring 286 Resource Service description For more information Training287 Tutoring and training 288 Important safety information Setting up your system Chapter a Safety, Regulatory, and Legal Information Replacement parts and accessories290 Care during use Wireless Guidance Regulatory compliance statements291 Regulatory compliance statements 292 Unintentional emitter per FCC Part United States of America293 294 FCC declaration of conformity 295 Canada 296Industry Canada IC Intentional emitter per RSS Unintentional emitter per ICES-003 297 Mexico 298Intentional emitter Unintentional emitter 299 Laser safety statementLaser safety statement Macrovision statement 300All Rights Reserved Trademark Acknowledgments Index 301 302 303 DVD 304 305 Fn 24 306 196 307 Button 8, 19, 25 308 148 309 310 123 311 227 312 313 314