Software support tools, 264 | Gateway 1450 manual

Chapter 16: Troubleshooting

Software support tools

Your system may include the following support tool to help you diagnose and fix problems:

■PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer.

This support tool is available from HelpSpot or by clicking Start, All Programs, then clicking Gateway Utilities.

264	www.gateway.com

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Gateway 1450 specifications Software support tools, 264

Contents

Contents Using the Internet Using MultimediaWindows Basics Managing Power IiiSending and Receiving Faxes Customizing Your Notebook Using a Wireless Ethernet NetworkTravel Tips 213 Restoring Software TroubleshootingMaintaining Your Notebook Upgrading Your Notebook Safety, Regulatory, and Legal Information Index Checking Out Your Gateway Solo Front Checking Out Your Gateway SoloComponent Icon Description Left side Left side Right side Back Back Bottom Bottom Keyboard area Keyboard area Identifying your model Gateway model numberGateway serial number Microsoft Certificate of Authenticity Identifying your model Finding your specifications Finding your specifications Accessories Getting Started Connecting the AC adapter To connect the AC adapterGetting Started Connecting the AC adapter Protecting from power source problems To start your notebook Starting your notebookWaking up your notebook Starting your notebook Turning off your notebook To turn off your notebook in Windows XPTo turn off your notebook in Windows Restarting rebooting your notebook Restarting rebooting your notebookTo close unresponsive programs and restart your notebook Status indicators Indicator Icon Description Using the keyboard Using the keyboard Key types Key type Icon Description System key combinations Press and hold F N while Pressing this system key Increase volume. For more information, see Adjusting Multi-function buttons Multi-function buttonsButton Icon Press to Using the EZ Pad touchpad Using the touchpad Using the EZ Pad touchpad Getting Started Connecting the modem Connecting the modemTo connect the modem Connecting to a wired Ethernet network To connect to a wired Ethernet network Installing a printer, scanner, or other peripheral device Installing a printer, scanner, or other peripheral deviceBroadband Internet connections Getting Started Getting Help HelpSpot To start HelpSpotGetting Help HelpSpot Searching for a topic HelpSpot Videos To play a HelpSpot video Online help Gateway Web site Gateway Web site Getting Help Windows Basics About the Windows environment Windows Basics To use the Start menu Using the desktopUsing the Start menu About the Windows environment Click a file or program to open it Identifying Window items Window item Description Clicking the close button closes the active To view the drives on your computer Working with files and foldersViewing drives Working with files and folders To see the files and folders on a drive Creating folders To create a folder Copying and moving files and folders To copy a file or folder to another folder To move a file or folder to another folder To recover files or folders from the Recycle Bin Deleting files and foldersTo delete files or folders Browsing for files and folders To empty the Recycle Bin To browse for a file Searching for files Searching for files Using the Search utility To find files and folders using the Search utility Using advanced search options Adding icons to the desktop To add icons to the desktop To create a new document Working with documentsCreating a new document Working with documents Windows Basics Saving a document To save a document in Microsoft Word Opening a document To open a document in Microsoft Word Printing a document To print a document in Microsoft Word Shortcuts Do this Using the Internet Using the Internet Learning about the Internet Learning about the Internet To set up an Internet account with America Online Setting up an Internet accountAccessing your Internet account To connect to your America Online Internet account Setting up an Internet account To disconnect from your America Online Internet account Using the World Wide Web Connecting to a Web site Using the World Wide WebTo connect to a Web site Downloading files To download files or programs from a Web site Using e-mail Using e-mailTo send e-mail using America Online Sending e-mail To check your e-mail using America Online Checking your e-mail Using Multimedia Using the diskette drive Using MultimediaTo use a diskette Using the CD or DVD drive Identifying drive types Inserting a CD or DVD To insert a CD or DVD To adjust the overall volume level using hardware controls Adjusting the volumeAdjusting the volume in Windows XP To adjust the overall volume level from Windows To adjust specific volume levels Click the Volume tab Adjusting the volume in Windows To adjust specific volume levels Listening to CDs Listening to CDs in Windows XPTo play a CD Listening to CDs Listening to CDs in Windows Recording and playing audio Recording and playing audio To play an audio recording in Sound Recorder Clicking Stop To play a file using the Windows Media Player Playing audio and video files with the Windows Media PlayerPlaying audio and video files with the Windows Media Player Playing a DVD To play a DVD Playing a DVD Using MusicMatch Playing CDsTo play a music CD in Windows XP Using MusicMatch To play a music CD in Windows Creating MP3 music files To create rip MP3 files Click the record button. The Recorder window opens Editing track information To edit track information Building a music library To change the music library display settings 100 Listening to Internet radio To listen to an Internet radio station101 Using advanced features 102 Creating data CDs Using a recordable driveUsing a recordable drive 103 To create a data CD 104 105 106 Creating music CDs 107 To create music CDs 108 109 110 Copying CDs 111 To copy a CD using one drive 112 113 114 Sending and 7 Receiving Faxes To install Fax Installing and configuring FaxInstalling Fax in Windows XP 116 Installing and configuring Fax Configuring Fax in Windows XPTo configure Microsoft Fax 117 118 119 Configuring Fax in Windows 120 121 Sending a simple faxTo send a simple fax Sending a simple fax 122 Setting up your cover page template Setting up your cover page templateTo set up your fax cover page template 123 To fax a document directly from most programs Faxing from programsFaxing a scanned document To fax a document that you have scanned Receiving and viewing a fax Canceling a faxTo cancel a fax that has not been sent in Windows XP To receive and view a fax in Windows XP To automatically retry sending a fax that failed to connect To cancel a fax that has not been sent in WindowsAutomatically retry sending a fax in Windows XP 126 Automatically cancelling a fax in Windows XP Automatically cancelling a fax in Windows XPTo automatically cancel a failed fax 127 128 Managing Power Monitoring the battery charge Managing Power130 Recharging the battery Recharging the battery131 Recalibrating the battery To recalibrate the battery132 133 To replace the batteryChanging batteries Changing batteries 134 Using alternate power sources Extending battery lifeConserving battery power Extending battery life Changing power modes 136If your computer You want to Then To change the power scheme Changing power settingsChanging the power scheme Changing power settings 138 Changing alarm options To change the alarm options139 Changing advanced settings To change advanced power management settings140 141 Activating and Using Hibernate Mode To activate Hibernate mode142 Changing SpeedStep settings To use Hibernate mode143 To change SpeedStep settings in Windows XP To change SpeedStep settings in Windows144 145 146 Travel Tips 148 Radio frequency wireless connectionsModem Travel Tips 149 FilesSecurity Files Power To create a startup password150 Customizing Your To change the color depth Adjusting the screen and desktop settingsAdjusting the color depth 152 Adjusting the screen and desktop settings 153 Adjusting the screen resolution To adjust the screen resolution154 155 Applying a color scheme To select a color scheme in Windows XP156 To select a color scheme in Windows 157 Changing the desktop background To change the desktop background in Windows XP158 To change the desktop background in Windows 159 160 Click the Background tab Selecting a screen saver To select a screen saver161 162 Changing the touchpad settings Changing the touchpad settingsTo change the touchpad settings 163 164 165 Programming the multi-function buttonsTo program the multi-function buttons Programming the multi-function buttons 166 167 Adding and modifying user accountsTo add, delete, or modify user accounts in Windows XP Adding and modifying user accounts To switch user accounts in Windows XP 168 Using a Wireless 11 Ethernet Network Using a wireless network Using a Wireless Ethernet Network170 Using wireless Ethernet in Windows XP Using wireless Ethernet Windows XPSetting up wireless Ethernet networking in Windows XP 171 To run the Windows XP Network Setup Wizard 172 173 174 175 176 177 Configuring Windows XP for wireless Ethernet 178 179 Creating a wireless Ethernet network in Windows XP 180 To create an access point wireless Ethernet network 181 182 183 184 185 Peer-to-peer ad hoc 186 To create a peer-to-peer wireless Ethernet network 187 188 189 190 191 192 Click X to close the Network Connections window Connecting to a wireless Ethernet network in Windows XP To connect to an existing wireless Ethernet network193 To turn wireless Ethernet on or off Turning your wireless Ethernet on or off in Windows XPChecking network signal strength Windows XP 194 195 To see if the ORiNOCO Client Manager is installed Using wireless Ethernet WindowsInstalling the ORiNOCO Client Manager To install the ORiNOCO Client Manager Using wireless Ethernet in Windows Configuring the ORiNOCO client managerTo configure the ORiNOCO Client Manager 197 198 199 200 201 202 203 Click Next. The Set Security screen opens 204 205 Identifying this notebook on the network in Windows To identify this notebook on the network206 207 Configuring Windows 2000 for wireless Ethernet To configure Windows to use the wireless Ethernet network208 209 To connect to a wireless Ethernet network Connecting to a wireless Ethernet network in WindowsTurning your wireless Ethernet on or off in Windows 210 Checking network signal strength Windows 211 212 Moving From Your Old Computer 214 Using the Windows XP Files and Settings Transfer WizardTo open the Files and Settings Transfer Wizard Moving From Your Old Computer To find files in the My Documents folder Transferring filesFinding your files 215 To find files using Find or Search 216File type File usually ends Transferring Internet settings Transferring Internet settingsSetting up your ISP To use the Internet Connection Wizard Transferring your e-mail and address book Installing your old printer or scannerInstalling a USB printer or scanner Transferring your Internet shortcuts Installing your old printer or scanner Installing a parallel port printerTo install your old printer 219 Installing your old programs 220 Maintaining Your Caring for your computer 222Maintaining Your Notebook 223 Caring for your computer Creating an emergency startup diskette To create an emergency startup diskette in Windows XP224 225 Creating an emergency startup diskette Protecting your computer from viruses 226 To scan for viruses 227Protecting your computer from viruses To update Norton AntiVirus To remove a virus228 To check hard drive space Managing hard drive spaceChecking hard drive space 229 Using Disk Cleanup To use the Windows Disk Cleanup program230 Checking the hard drive for errors To check the hard drive for errors231 232 Defragmenting the hard drive To run Disk Defragmenter233 234 Backing up files 235 Using the Scheduled Task Wizard To start the Scheduled Task Wizard236 Cleaning your computer Cleaning your computerCleaning the exterior 237 Cleaning the mouse Cleaning the keyboardCleaning the screen To clean your trackball mouse 239 240 Restoring Software Using the Restoration CDs 242Restoring Software Reinstalling device drivers Reinstalling device driversTo reinstall device drivers 243 244 245 Updating device drivers 246 Reinstalling programs 247 Reinstalling Windows To reinstall Windows XP and the device drivers248 To reinstall Windows 2000 and the device drivers Reinstalling Windows249 250 Upgrading Your To insert a PC Card 252Upgrading Your Notebook To remove a PC Card 253Adding and removing a PC Card Preventing static electricity discharge 254 To add or replace memory modules 255Adding or replacing memory 256 257 258 To replace the hard drive 259Replacing the hard drive 260 Troubleshooting Safety guidelines Troubleshooting262 First steps 263First steps Software support tools 264 Your computer does not recognize a disc or the drive TroubleshootingCD, DVD, CD-RW, or DVD/CD-RW drives An audio CD does not produce sound To clean a CD or DVD DVD movie will not play266 To check IRQ usage in Windows XP Device installationYou have computer problems after adding a new device To check IRQ usage in Windows Diskette drive To free IRQ resources for the new device268 Display 269 Hard drive To restore deleted filesFile management 270 You cannot connect to the Internet You receive a Data error messageInternet 271 Connecting to a Web site takes too long 272 Keyboard Memory273 Your modem does not dial or does not connect ModemTo check the dialing properties 274 Your 56K modem does not connect at 56K 275 To access the gateway.your.way dial-up server Modem is not recognized by your computer276 To run modem diagnostics Modem is noisy when it dials and connects277 External mouse does not work To turn down the modem volumeMouse External mouse works erratically Networks PasswordsPower PC Cards Printer will not turn on Your computer is not working on battery powerPrinter Printer is on but will not print You receive a Printer queue is full error message To set a default printer in Windows XPTo set a default printer in Windows 281 You are not getting sound from the built-in speakers You receive a Printer is out of paper error messageSound 282 Video External monitor is not working283 Telephone support Before calling Gateway Technical Support284 Telephone support Service description How to reachResource Service description How to reach 285 Tutoring Tutoring and trainingSelf-help 286 287 Resource Service description For more informationTraining Tutoring and training 288 Important safety information Setting up your system 290 Chapter a Safety, Regulatory, and Legal InformationReplacement parts and accessories Care during use 291 Wireless GuidanceRegulatory compliance statements Regulatory compliance statements 292 United States of America 293Unintentional emitter per FCC Part 294 FCC declaration of conformity 295 Industry Canada IC Intentional emitter per RSS Canada296 Unintentional emitter per ICES-003 297 Intentional emitter Mexico298 Unintentional emitter Laser safety statement Laser safety statement299 All Rights Reserved Macrovision statement300 Trademark Acknowledgments Index 301 302 303 DVD 304 305 Fn 24 306 196 307 Button 8, 19, 25 308 148 309 310 123 311 227 312 313 314