Call Detail Record

Call Detail Record for Billing

The Call Detail Record Feature can be used to bill back departments for their video usage or, if you are a service provider, customers. Billing back through Call Detail Record is most effective when used in conjunction with Account Management. The account numbers, which are set up in Account Management, allows for reconciling the cost of video usage with an identifiable user.

The report has been streamlined for accounting with the addition of many optional features in generating reports. Also, these options make differentiating between ISDN and IP calls easy. Other options, such as, only including outbound calls when generating a report further adds to the ease of billing.

The reports can be exported as a .csv file, a comma delimited file, which can be imported to any database program that accepts that format.

Call Detail Record for Troubleshooting

Call Detail Record provides troubleshooting information such as how many channels connected in an ISDN call and how many failed calls were made (calls that did not connect) when these options are selected in the “Customize Report” window. These details can provide insight to errors that occur during the video calls. In addition, usage data can be extracted from Call Detail Record to determine network traffic.

Global Management System User’s Guide

Chapter 7 Reports

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Polycom DOC2091A manual Call Detail Record for Billing, Call Detail Record for Troubleshooting

DOC2091A specifications

The Polycom DOC2091A is a state-of-the-art communication device designed for conference calls, making it a cornerstone in modern business environments. Renowned for its advanced features and cutting-edge technology, this model ensures seamless collaboration among teams, regardless of their geographical location.

One of the standout features of the DOC2091A is its superior audio quality, facilitated by Polycom's renowned Acoustic Clarity technology. This technology ensures that all participants can speak and hear clearly without interruptions, feedback, or distractions. Whether in a large conference room or a small office, the DOC2091A adapts to varying acoustic environments, delivering crisp and natural sound.

The device also supports wideband audio, which allows for a broader frequency response. This means that users experience a richer sound quality, making conversations more engaging and effective. The built-in microphone array captures voices from all corners of the room, while the echo cancellation feature ensures that echoes are eliminated, providing a captivating conferencing experience.

In terms of connectivity, the Polycom DOC2091A is equipped with multiple interfaces, including USB and Bluetooth, allowing it to connect effortlessly to various devices such as laptops, smartphones, and tablets. This versatility ensures that users can quickly set up calls, regardless of the technology they are using.

Moreover, the DOC2091A features integrated video capabilities, supporting HD video conferencing through compatible platforms. This enhances communication further by allowing visual cues to be conveyed during discussions, making virtual meetings more interactive and productive.

User experience has been prioritized in the design of the DOC2091A, with an intuitive interface that allows for easy navigation. Users can quickly access essential functions such as mute, volume control, and call management without extensive training.

The device is also designed with portability in mind, making it suitable for both fixed office environments and on-the-go usage. Its lightweight build and compact design allow it to fit into various settings effortlessly.

In conclusion, the Polycom DOC2091A exemplifies the future of communication technology. With its exceptional audio performance, versatile connectivity options, and user-friendly design, it is an essential tool for businesses aiming to enhance collaboration and communication in an increasingly remote and digital world. This device is truly a vital asset for any organization looking to streamline its conferencing capabilities.