Global Management System
Polycom, Inc
Copyright
Table of Contents
Account Management
Troubleshooting 205
Global Management System can
About this Guide
About the Online Help
Conventions used
What’s New
What’s New?
System Requirements
Server Requirements
Client Console Requirements
IPower Software
WebCommander
Endpoint Software Requirements
ViaVideo Software
Before You Begin
Steps to Deploying Global Management System
Endpoint setup
Before You Begin
Installation Instructions
Installing Global Management System
Guidelines for Installation
Button Name Description
Installing the Polycom Datastore
Msde Login
TCP port
Installation Msde Login
Licensing
Installing Global Management System
Default Web
Manager URL
Installation Type
Upgrading from a previous version
Licensing Information
Overview
Adding more Licenses
Demo version
First time Installation
Product Activation
Adding additional license seats
Configuration License Authentication
Applying the key code in Global Management System
Premier Service
Receiving Key Codes
Installation and Configuration Tips
Server Configuration
Introduction
Hardware
Service Pack Installation Windows 2000 Service Pack
Firewall Port Configuration
Software
Internet Explorer
Internet Information Services
TIP Keep the machine in an IT operations facility
Accessing the Global Management System Console
Logging on
Global Management System Login screen
Logging on to Global Management System
Feature summary
Software Update
Product Overview
System Management
System Configuration
Provisioning
Account Management
Reports
MGC
System Management
System Management Overview
System Management Console Overview
System Management Console
Column header Description
System Management Console
System Management Console
Modifying the System List
Searching for Systems
Adding a System
Adding a PathNavigator or a WebCommander
Adding an MGC
Adding an Other Device Third Party
Password
Editing a System
Deleting a System
Other System Management Functions
Acknowledge Send Manage Help Message System
Acknowledge Help
Sending a Message
System Information Setup Global Services Global Management
Setup Web/GMS
Manage System
Other Device
System Information Window
Global Directory
Global Directory Console
Address Book Pull Down Menu
Address window
Multiple Address Books
Modifying the Address Book
New Address Books
Creating an address book
Editing an address book
Modifying Addresses in the Global Directory
Dynamic entries
Static entries
Replicated entries
New Addresses
Creating a dynamic entry
Creating a static entry
For IP
For Isdn
Determining video call rate for Isdn entries
Determining video call rate for IP entries
Endpoint Model Maximum Rate
Editing Addresses
Editing a dynamic entry
Selecting which address book the endpoint will appear
Click on Edit Address
Editing a static entry
Deleting an Address
Deleting a Dynamic entry For Polycom endpoints
Deleting a static entry
Importing and Exporting the Global Directory
Information on Importing the Directory
Importing an Address book
Exporting the Global Directory
Global Directory Configuration
Configuration button
General Set passwords to the Global Directory
Configuration settings
Global Directory Password
Global Directory Configuration
Adding Ldap and ILS Support
Ldap
Configuring the server for Ldap
Login
Password
Deleting your configuration settings
Global Directory Configuration
ILS
Configuring the server for ILS
Field Description
ViewStation Configuration for the Global Directory
From the ViewStation’s main screen go to
From the ViewStation web
IPower Configuration for the Global Directory
From the iPower web page go to
ViaVideo Configuration for the Global Directory
From the ViaVideo web page go to
Series Configuration for the Global Directory
From the V-Series admin interface go to
GDS
Software Update
Software Update Console
Software Update Tabs
General Tab
Status
How to perform a Software Update
Selecting systems for Software Update
Updating ViewStation Software
Update Function
Now
Later
Server Date/Time
Admin Setup LAN & H.323 Global Management
ViewStation Date/Time
Status Column Description
Software Update Log
Cancel Software Update
Software Update Configuration
Configuring Your Server for Software Update
Deleting a Software Update
Upload
Provisioning
Provisioning Console
Provisioning functional buttons
Provisioning Tabs
How to schedule Provisioning
Provisioning Scheduler
Status
Pending State
Failure State
Provisioning Log file
Provisioning Configurations
Provisioning Provisioning Configurations
Adding a profile
Add Profile Window
Editing a Profile
Navigate to the next section. Repeat step
Endpoint Administration Setup
IPower Provisioning Menu
ViewStation Provisioning Menu
Series Provisioning Menu
Account Management
Managing Endpoint Accounts
Adding an Account
Removing an Account
Importing Accounts
Account Configuration
Require Account Number to Dial
Validate Account
Reports
Call Detail Record
Calll Detail Record Introduction
Call Detail Record for Troubleshooting
Call Detail Record for Billing
Generating a Call Detail Record
Click on Generate Report
Selecting Systems
Generate Report
Customizing Reports
Interpreting the Report
Column Description Header
Column Description Header Chan.
Exporting Call Detail Record
To save Call Detail Record
Network Status Report
Video Network Status Report
Feature ViewStation ViaVideo IPower Path
Web Other FX/EX Navigator Commander Device Series
Admin Tools Utilities File Transfer
Admin Tools Utilities Readiness Monitoring
File Transfer
Components to Monitor
Admin Tools Utilities Network Management
Admin Tools Utilities Custom Control
Snmp Setup
Network Management
Admin Tools Utilities Internal Multipoint
Default Multipoint Preference
Default Video Display
Audio-Video Preferences
Snmp MIB
200
201
Web Client
Direction Protocol Ports Purpose
Http TCP
Global Management System and video devices communications
FTP TCP
TCP
Global Management System communications with other services
Ldap TCP
Snmp UDP
Smtp TCP
Troubleshooting Guide
Running Global Management System
Installation
Manager URL
System Management
Call Status
Search
Can I search across multiple subnets?
Adding Systems
Global Directory
Software Update
Account Validation
Location Unspecified
File does not Exist
Polycom Support
Index
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