Global Management System
Polycom, Inc
Copyright
Table of Contents
Account Management
Troubleshooting 205
About the Online Help
Global Management System can
About this Guide
Conventions used
What’s New
What’s New?
System Requirements
Server Requirements
Client Console Requirements
Endpoint Software Requirements
IPower Software
WebCommander
ViaVideo Software
Before You Begin
Steps to Deploying Global Management System
Endpoint setup
Before You Begin
Guidelines for Installation
Installation Instructions
Installing Global Management System
Button Name Description
Installing the Polycom Datastore
Msde Login
TCP port
Installation Msde Login
Licensing
Installing Global Management System
Default Web
Manager URL
Installation Type
Upgrading from a previous version
Adding more Licenses
Licensing Information
Overview
Demo version
First time Installation
Product Activation
Adding additional license seats
Configuration License Authentication
Applying the key code in Global Management System
Premier Service
Receiving Key Codes
Introduction
Installation and Configuration Tips
Server Configuration
Hardware
Software
Service Pack Installation Windows 2000 Service Pack
Firewall Port Configuration
Internet Explorer
Internet Information Services
TIP Keep the machine in an IT operations facility
Accessing the Global Management System Console
Logging on
Global Management System Login screen
Logging on to Global Management System
Product Overview
Feature summary
Software Update
System Management
Account Management
System Configuration
Provisioning
Reports
MGC
System Management
System Management Overview
System Management Console Overview
System Management Console
Column header Description
System Management Console
System Management Console
Modifying the System List
Searching for Systems
Adding a System
Adding a PathNavigator or a WebCommander
Adding an MGC
Adding an Other Device Third Party
Password
Editing a System
Deleting a System
Acknowledge Help
Other System Management Functions
Acknowledge Send Manage Help Message System
Sending a Message
System Information Setup Global Services Global Management
Setup Web/GMS
Manage System
Other Device
System Information Window
Global Directory
Global Directory Console
Address Book Pull Down Menu
Address window
Multiple Address Books
Creating an address book
Modifying the Address Book
New Address Books
Editing an address book
Static entries
Modifying Addresses in the Global Directory
Dynamic entries
Replicated entries
New Addresses
Creating a dynamic entry
Creating a static entry
For IP
For Isdn
Determining video call rate for Isdn entries
Determining video call rate for IP entries
Endpoint Model Maximum Rate
Selecting which address book the endpoint will appear
Editing Addresses
Editing a dynamic entry
Click on Edit Address
Editing a static entry
Deleting an Address
Deleting a Dynamic entry For Polycom endpoints
Deleting a static entry
Importing an Address book
Importing and Exporting the Global Directory
Information on Importing the Directory
Exporting the Global Directory
General Set passwords to the Global Directory
Global Directory Configuration
Configuration button
Configuration settings
Global Directory Password
Global Directory Configuration
Adding Ldap and ILS Support
Ldap
Password
Configuring the server for Ldap
Login
Deleting your configuration settings
Global Directory Configuration
ILS
Configuring the server for ILS
Field Description
ViewStation Configuration for the Global Directory
From the ViewStation’s main screen go to
From the ViewStation web
IPower Configuration for the Global Directory
From the iPower web page go to
ViaVideo Configuration for the Global Directory
From the ViaVideo web page go to
Series Configuration for the Global Directory
From the V-Series admin interface go to
GDS
Software Update
General Tab
Software Update Console
Software Update Tabs
Status
How to perform a Software Update
Selecting systems for Software Update
Updating ViewStation Software
Later
Update Function
Now
Server Date/Time
Admin Setup LAN & H.323 Global Management
ViewStation Date/Time
Status Column Description
Software Update Log
Cancel Software Update
Deleting a Software Update
Software Update Configuration
Configuring Your Server for Software Update
Upload
Provisioning
Provisioning Console
Provisioning functional buttons
Provisioning Tabs
How to schedule Provisioning
Provisioning Scheduler
Status
Pending State
Failure State
Provisioning Log file
Provisioning Configurations
Provisioning Provisioning Configurations
Adding a profile
Add Profile Window
Editing a Profile
Navigate to the next section. Repeat step
ViewStation Provisioning Menu
Endpoint Administration Setup
IPower Provisioning Menu
Series Provisioning Menu
Account Management
Removing an Account
Managing Endpoint Accounts
Adding an Account
Importing Accounts
Account Configuration
Require Account Number to Dial
Validate Account
Reports
Call Detail Record
Calll Detail Record Introduction
Call Detail Record for Troubleshooting
Call Detail Record for Billing
Generating a Call Detail Record
Click on Generate Report
Selecting Systems
Generate Report
Customizing Reports
Interpreting the Report
Column Description Header
Column Description Header Chan.
Exporting Call Detail Record
To save Call Detail Record
Network Status Report
Video Network Status Report
Feature ViewStation ViaVideo IPower Path
Web Other FX/EX Navigator Commander Device Series
Errors
System Information Window Video endpoints
Alerts Tab
Error
Service Profile Identifiers
Isdn Information
AT&T 5ESS NI-1
Isdn Cause Codes
Cause Cause Description Definition Code
150
151
152
General Setup
ViewStation Admin Setup Menu
System Info Admin Setup General Setup
Additional Fields for FX
Gatekeeper
System Info Admin Setup LAN / H.323 H.323
Gateway Setup
Gateway Number
QoS
NAT
System Info Admin Setup LAN / H.323 Global Address
Server
Preferences
Advanced Preferences
Preferred Alias
Dialing Rules
GMT
System Info Admin Setup LAN / H.323 Global Management
GMS Setup
Global Management Server URLs
Contact Information
System Info Admin Setup Phone/Audio
Phone/Audio
System Info Admin Setup Video / Camera
Cameras
PIP
Monitors
System Info Admin Setup Security
Security
System Settings
Series Admin Setup Menu
System Info Admin Setup General Settings
Series Field Type Meaning
Home ScreenSettings
Location
Gateway
System Info Admin Setup Video Network IP Network
Settings
Did
Firewall
System Info Admin Setup Video Network Isdn BRI Protocol
System Info Admin Setup Video Network Call Quality
System Info Admin Setup Video Network Preferred Line Speeds
System Info Admin Setup Global Services
Directory Servers
My Information
System Info Admin Setup Monitors
Graphics VGA
System Info Admin Setup Cameras
System Info Admin Setup Audio Settings
Audio Settings
175
System Info Admin Setup LAN Properties
LAN Properties
Dhcp
177
178
Account Validation
IPower Field Type Meaning
IPower Admin Setup Menu
Admin Tools General Call Preferences
Automatic Answer
Admin Tools General Logon and Security
Logon
182
Admin Tools General Logoff and Standby
Logoff
Standby
Admin Tools General Monitor
Monitor
Advanced Isdn Configuration
Admin Tools Isdn Isdn Configuration
Configuration
PBX
Admin Tools Isdn Isdn Bandwidth
Bandwidth
Line Use and Line Reservation
Admin Tools Isdn Imux Setup
Imux Setup
Dica Oasis
Admin Tools Isdn Gateway Setup
Admin Tools LAN LAN Configuration
Admin Tools LAN Gatekeeper setup
Admin Tools LAN LAN Bandwidth
Outgoing Call Bandwidth
Incoming Call Bandwidth
Admin Tools Audio Audio Preferences
Admin Tools Audio Audio Inputs
Flicker Reduction
Admin Tools Video Video Preferences
Video Algorithm
Dual Images
Admin Tools Video Cameras and Video Sources Main Camera
Main Camera to Use
Video Source type
Camera Control
Admin Tools Video Camera Control and VCR
VCR Setup
Pan Direction of Near End Cameras
Central Directory Server Settings
Admin Tools Directory Directory Options
Admin Tools Directory Central Directory and Server Settings
Directory Options
File Transfer
Admin Tools Utilities File Transfer
Admin Tools Utilities Readiness Monitoring
Components to Monitor
Snmp Setup
Admin Tools Utilities Network Management
Admin Tools Utilities Custom Control
Network Management
Default Video Display
Admin Tools Utilities Internal Multipoint
Default Multipoint Preference
Audio-Video Preferences
Snmp MIB
200
201
Http TCP
Web Client
Direction Protocol Ports Purpose
Global Management System and video devices communications
FTP TCP
TCP
Snmp UDP
Global Management System communications with other services
Ldap TCP
Smtp TCP
Troubleshooting Guide
Running Global Management System
Installation
Manager URL
System Management
Call Status
Search
Can I search across multiple subnets?
Adding Systems
Global Directory
Location Unspecified
Software Update
Account Validation
File does not Exist
Polycom Support
Index
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