Troubleshooting Guide

Search

Searches take a long time. How can I decrease the time it takes to search for systems?

You can decrease the amount of time Search takes by limiting the range to only the addresses that your endpoints are actually using. The time it takes to search a range is linear, and depends on the speed of your server, and the bandwidth of your network. Therefore, it takes twice as long to search a range of 200 addresses as it does to search a range of 100 addresses.

Can I search across multiple subnets?

Yes, as long as the subnets are contiguous.

The search function can not find all the video endpoints on our company wide network.

Here are the most likely reasons why the search function cannot find all the video endpoints

•Search will only find systems that have not already been added to the list

*Search will not find systems that are turned off or disconnected from the network

•Search may not find systems that are behind a firewall or within a network using Network Address Translation (NAT)

Adding Systems

When I performed the function Add System, my video endpoint failed to add onto the System list.

This can be caused by:

1.Entering the incorrect IP address of the video endpoint.

2.Trying to add a video endpoint when it is turned off.

3.Trying to add a video endpoint that has a password set.

If the message you get says “Could not add system”, then either the IP address is incorrect, or the video endpoint is not responding. Try pinging the IP address of the video endpoint. If ping gets a reply, try to access the video endpoint’s internal web server by entering its address in a browser window.

If the message you get says “You did not have the correct password for the system”, then either the video endpoint has a password set, and you did not enter a password in the Add System window, or the password you entered is not the same as the password on the video endpoint. Verify that you have the correct password (Admin Password) for the video endpoint you are trying to add.

Do I have to go to every video endpoint and enter the IP address of the Global

Management System Server to manage the these endpoints?

If your video endpoint is on the LAN and you have added the system to the Global Management System database, the IP address of the server will be sent to the system.

Global Management System User’s Guide

Appendix

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Polycom DOC2091A manual Search, Can I search across multiple subnets?, Adding Systems
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DOC2091A specifications

The Polycom DOC2091A is a state-of-the-art communication device designed for conference calls, making it a cornerstone in modern business environments. Renowned for its advanced features and cutting-edge technology, this model ensures seamless collaboration among teams, regardless of their geographical location.

One of the standout features of the DOC2091A is its superior audio quality, facilitated by Polycom's renowned Acoustic Clarity technology. This technology ensures that all participants can speak and hear clearly without interruptions, feedback, or distractions. Whether in a large conference room or a small office, the DOC2091A adapts to varying acoustic environments, delivering crisp and natural sound.

The device also supports wideband audio, which allows for a broader frequency response. This means that users experience a richer sound quality, making conversations more engaging and effective. The built-in microphone array captures voices from all corners of the room, while the echo cancellation feature ensures that echoes are eliminated, providing a captivating conferencing experience.

In terms of connectivity, the Polycom DOC2091A is equipped with multiple interfaces, including USB and Bluetooth, allowing it to connect effortlessly to various devices such as laptops, smartphones, and tablets. This versatility ensures that users can quickly set up calls, regardless of the technology they are using.

Moreover, the DOC2091A features integrated video capabilities, supporting HD video conferencing through compatible platforms. This enhances communication further by allowing visual cues to be conveyed during discussions, making virtual meetings more interactive and productive.

User experience has been prioritized in the design of the DOC2091A, with an intuitive interface that allows for easy navigation. Users can quickly access essential functions such as mute, volume control, and call management without extensive training.

The device is also designed with portability in mind, making it suitable for both fixed office environments and on-the-go usage. Its lightweight build and compact design allow it to fit into various settings effortlessly.

In conclusion, the Polycom DOC2091A exemplifies the future of communication technology. With its exceptional audio performance, versatile connectivity options, and user-friendly design, it is an essential tool for businesses aiming to enhance collaboration and communication in an increasingly remote and digital world. This device is truly a vital asset for any organization looking to streamline its conferencing capabilities.
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