Global Management System
Copyright
Polycom, Inc
Table of Contents
Account Management
Troubleshooting 205
Conventions used
Global Management System can
About this Guide
About the Online Help
What’s New?
What’s New
Server Requirements
System Requirements
Client Console Requirements
ViaVideo Software
IPower Software
WebCommander
Endpoint Software Requirements
Steps to Deploying Global Management System
Before You Begin
Endpoint setup
Before You Begin
Button Name Description
Installation Instructions
Installing Global Management System
Guidelines for Installation
Msde Login
Installing the Polycom Datastore
TCP port
Licensing
Installation Msde Login
Default Web
Installing Global Management System
Manager URL
Upgrading from a previous version
Installation Type
Demo version
Licensing Information
Overview
Adding more Licenses
Product Activation
First time Installation
Adding additional license seats
Applying the key code in Global Management System
Configuration License Authentication
Receiving Key Codes
Premier Service
Hardware
Installation and Configuration Tips
Server Configuration
Introduction
Internet Explorer
Service Pack Installation Windows 2000 Service Pack
Firewall Port Configuration
Software
TIP Keep the machine in an IT operations facility
Internet Information Services
Logging on
Accessing the Global Management System Console
Logging on to Global Management System
Global Management System Login screen
System Management
Feature summary
Software Update
Product Overview
Reports
System Configuration
Provisioning
Account Management
MGC
System Management Overview
System Management
System Management Console Overview
Column header Description
System Management Console
System Management Console
System Management Console
Searching for Systems
Modifying the System List
Adding a System
Adding an MGC
Adding a PathNavigator or a WebCommander
Adding an Other Device Third Party
Editing a System
Password
Deleting a System
Sending a Message
Other System Management Functions
Acknowledge Send Manage Help Message System
Acknowledge Help
Setup Web/GMS
System Information Setup Global Services Global Management
Manage System
Other Device
System Information Window
Global Directory
Address Book Pull Down Menu
Global Directory Console
Address window
Multiple Address Books
Editing an address book
Modifying the Address Book
New Address Books
Creating an address book
Replicated entries
Modifying Addresses in the Global Directory
Dynamic entries
Static entries
Creating a dynamic entry
New Addresses
Creating a static entry
For Isdn
For IP
Determining video call rate for IP entries
Determining video call rate for Isdn entries
Endpoint Model Maximum Rate
Click on Edit Address
Editing Addresses
Editing a dynamic entry
Selecting which address book the endpoint will appear
Editing a static entry
Deleting a Dynamic entry For Polycom endpoints
Deleting an Address
Deleting a static entry
Exporting the Global Directory
Importing and Exporting the Global Directory
Information on Importing the Directory
Importing an Address book
Configuration settings
Global Directory Configuration
Configuration button
General Set passwords to the Global Directory
Global Directory Configuration
Global Directory Password
Adding Ldap and ILS Support
Ldap
Deleting your configuration settings
Configuring the server for Ldap
Login
Password
Global Directory Configuration
ILS
Field Description
Configuring the server for ILS
From the ViewStation’s main screen go to
ViewStation Configuration for the Global Directory
From the ViewStation web
From the iPower web page go to
IPower Configuration for the Global Directory
From the ViaVideo web page go to
ViaVideo Configuration for the Global Directory
From the V-Series admin interface go to
Series Configuration for the Global Directory
GDS
Software Update
Status
Software Update Console
Software Update Tabs
General Tab
Selecting systems for Software Update
How to perform a Software Update
Updating ViewStation Software
Server Date/Time
Update Function
Now
Later
ViewStation Date/Time
Admin Setup LAN & H.323 Global Management
Status Column Description
Software Update Log
Cancel Software Update
Upload
Software Update Configuration
Configuring Your Server for Software Update
Deleting a Software Update
Provisioning
Provisioning functional buttons
Provisioning Console
Provisioning Tabs
Provisioning Scheduler
How to schedule Provisioning
Pending State
Status
Failure State
Provisioning Log file
Provisioning Provisioning Configurations
Provisioning Configurations
Adding a profile
Add Profile Window
Navigate to the next section. Repeat step
Editing a Profile
Series Provisioning Menu
Endpoint Administration Setup
IPower Provisioning Menu
ViewStation Provisioning Menu
Account Management
Importing Accounts
Managing Endpoint Accounts
Adding an Account
Removing an Account
Require Account Number to Dial
Account Configuration
Validate Account
Reports
Calll Detail Record Introduction
Call Detail Record
Call Detail Record for Billing
Call Detail Record for Troubleshooting
Click on Generate Report
Generating a Call Detail Record
Selecting Systems
Customizing Reports
Generate Report
Column Description Header
Interpreting the Report
Column Description Header Chan.
To save Call Detail Record
Exporting Call Detail Record
Video Network Status Report
Network Status Report
Web Other FX/EX Navigator Commander Device Series
Feature ViewStation ViaVideo IPower Path
System Information Window Video endpoints
Errors
Alerts Tab
Error
Isdn Information
Service Profile Identifiers
AT&T 5ESS NI-1
Cause Cause Description Definition Code
Isdn Cause Codes
150
151
152
Additional Fields for FX
ViewStation Admin Setup Menu
System Info Admin Setup General Setup
General Setup
Gateway Number
System Info Admin Setup LAN / H.323 H.323
Gateway Setup
Gatekeeper
NAT
QoS
Server
System Info Admin Setup LAN / H.323 Global Address
Preferences
Preferred Alias
Advanced Preferences
Dialing Rules
Global Management Server URLs
System Info Admin Setup LAN / H.323 Global Management
GMS Setup
GMT
Contact Information
Phone/Audio
System Info Admin Setup Phone/Audio
Cameras
System Info Admin Setup Video / Camera
PIP
Monitors
Security
System Info Admin Setup Security
Series Field Type Meaning
Series Admin Setup Menu
System Info Admin Setup General Settings
System Settings
Home ScreenSettings
Location
Did
System Info Admin Setup Video Network IP Network
Settings
Gateway
Firewall
System Info Admin Setup Video Network Call Quality
System Info Admin Setup Video Network Isdn BRI Protocol
System Info Admin Setup Video Network Preferred Line Speeds
Directory Servers
System Info Admin Setup Global Services
My Information
Graphics VGA
System Info Admin Setup Monitors
System Info Admin Setup Cameras
Audio Settings
System Info Admin Setup Audio Settings
175
LAN Properties
System Info Admin Setup LAN Properties
Dhcp
177
178
Account Validation
Automatic Answer
IPower Admin Setup Menu
Admin Tools General Call Preferences
IPower Field Type Meaning
Logon
Admin Tools General Logon and Security
182
Logoff
Admin Tools General Logoff and Standby
Standby
Monitor
Admin Tools General Monitor
PBX
Admin Tools Isdn Isdn Configuration
Configuration
Advanced Isdn Configuration
Bandwidth
Admin Tools Isdn Isdn Bandwidth
Line Use and Line Reservation
Imux Setup
Admin Tools Isdn Imux Setup
Dica Oasis
Admin Tools Isdn Gateway Setup
Admin Tools LAN Gatekeeper setup
Admin Tools LAN LAN Configuration
Outgoing Call Bandwidth
Admin Tools LAN LAN Bandwidth
Incoming Call Bandwidth
Admin Tools Audio Audio Inputs
Admin Tools Audio Audio Preferences
Dual Images
Admin Tools Video Video Preferences
Video Algorithm
Flicker Reduction
Main Camera to Use
Admin Tools Video Cameras and Video Sources Main Camera
Video Source type
Pan Direction of Near End Cameras
Admin Tools Video Camera Control and VCR
VCR Setup
Camera Control
Directory Options
Admin Tools Directory Directory Options
Admin Tools Directory Central Directory and Server Settings
Central Directory Server Settings
Components to Monitor
Admin Tools Utilities File Transfer
Admin Tools Utilities Readiness Monitoring
File Transfer
Network Management
Admin Tools Utilities Network Management
Admin Tools Utilities Custom Control
Snmp Setup
Audio-Video Preferences
Admin Tools Utilities Internal Multipoint
Default Multipoint Preference
Default Video Display
Snmp MIB
200
201
Global Management System and video devices communications
Web Client
Direction Protocol Ports Purpose
Http TCP
TCP
FTP TCP
Smtp TCP
Global Management System communications with other services
Ldap TCP
Snmp UDP
Running Global Management System
Troubleshooting Guide
Manager URL
Installation
Call Status
System Management
Can I search across multiple subnets?
Search
Adding Systems
Global Directory
File does not Exist
Software Update
Account Validation
Location Unspecified
Polycom Support
Index
213
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