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Polycom DOC2091A manual Polycom Support

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Troubleshooting Guide

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Global Management System User’s Guide

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Polycom DOC2091A manual Polycom Support

Contents

Global Management System Polycom, Inc CopyrightTable of Contents Account Management Troubleshooting 205 Global Management System can About this GuideAbout the Online Help Conventions usedWhat’s New What’s New?System Requirements Server RequirementsClient Console Requirements IPower Software WebCommanderEndpoint Software Requirements ViaVideo SoftwareBefore You Begin Steps to Deploying Global Management SystemEndpoint setup Before You Begin Installation Instructions Installing Global Management SystemGuidelines for Installation Button Name DescriptionInstalling the Polycom Datastore Msde LoginTCP port Installation Msde Login LicensingInstalling Global Management System Default WebManager URL Installation Type Upgrading from a previous versionLicensing Information OverviewAdding more Licenses Demo versionFirst time Installation Product ActivationAdding additional license seats Configuration License Authentication Applying the key code in Global Management SystemPremier Service Receiving Key CodesInstallation and Configuration Tips Server ConfigurationIntroduction HardwareService Pack Installation Windows 2000 Service Pack Firewall Port ConfigurationSoftware Internet ExplorerInternet Information Services TIP Keep the machine in an IT operations facilityAccessing the Global Management System Console Logging onGlobal Management System Login screen Logging on to Global Management SystemFeature summary Software UpdateProduct Overview System ManagementSystem Configuration ProvisioningAccount Management ReportsMGC System Management System Management OverviewSystem Management Console Overview System Management Console Column header DescriptionSystem Management Console System Management Console Modifying the System List Searching for SystemsAdding a System Adding a PathNavigator or a WebCommander Adding an MGCAdding an Other Device Third Party Password Editing a SystemDeleting a System Other System Management Functions Acknowledge Send Manage Help Message SystemAcknowledge Help Sending a MessageSystem Information Setup Global Services Global Management Setup Web/GMSManage System Other Device System Information Window Global Directory Global Directory Console Address Book Pull Down MenuAddress window Multiple Address Books Modifying the Address Book New Address BooksCreating an address book Editing an address bookModifying Addresses in the Global Directory Dynamic entriesStatic entries Replicated entriesNew Addresses Creating a dynamic entryCreating a static entry For IP For IsdnDetermining video call rate for Isdn entries Determining video call rate for IP entriesEndpoint Model Maximum Rate Editing Addresses Editing a dynamic entrySelecting which address book the endpoint will appear Click on Edit AddressEditing a static entry Deleting an Address Deleting a Dynamic entry For Polycom endpointsDeleting a static entry Importing and Exporting the Global Directory Information on Importing the DirectoryImporting an Address book Exporting the Global DirectoryGlobal Directory Configuration Configuration buttonGeneral Set passwords to the Global Directory Configuration settingsGlobal Directory Password Global Directory ConfigurationAdding Ldap and ILS Support Ldap Configuring the server for Ldap LoginPassword Deleting your configuration settingsGlobal Directory Configuration ILS Configuring the server for ILS Field DescriptionViewStation Configuration for the Global Directory From the ViewStation’s main screen go toFrom the ViewStation web IPower Configuration for the Global Directory From the iPower web page go toViaVideo Configuration for the Global Directory From the ViaVideo web page go toSeries Configuration for the Global Directory From the V-Series admin interface go toGDS Software Update Software Update Console Software Update TabsGeneral Tab StatusHow to perform a Software Update Selecting systems for Software UpdateUpdating ViewStation Software Update Function NowLater Server Date/TimeAdmin Setup LAN & H.323 Global Management ViewStation Date/TimeStatus Column Description Software Update Log Cancel Software Update Software Update Configuration Configuring Your Server for Software UpdateDeleting a Software Update UploadProvisioning Provisioning Console Provisioning functional buttonsProvisioning Tabs How to schedule Provisioning Provisioning SchedulerStatus Pending StateFailure State Provisioning Log file Provisioning Configurations Provisioning Provisioning ConfigurationsAdding a profile Add Profile Window Editing a Profile Navigate to the next section. Repeat stepEndpoint Administration Setup IPower Provisioning MenuViewStation Provisioning Menu Series Provisioning MenuAccount Management Managing Endpoint Accounts Adding an AccountRemoving an Account Importing AccountsAccount Configuration Require Account Number to DialValidate Account Reports Call Detail Record Calll Detail Record IntroductionCall Detail Record for Troubleshooting Call Detail Record for BillingGenerating a Call Detail Record Click on Generate ReportSelecting Systems Generate Report Customizing ReportsInterpreting the Report Column Description HeaderColumn Description Header Chan. Exporting Call Detail Record To save Call Detail RecordNetwork Status Report Video Network Status ReportFeature ViewStation ViaVideo IPower Path Web Other FX/EX Navigator Commander Device SeriesDevice Tracing Enabling Device TracingSystem Configuration System Configuration OverviewGroup Administration Permission LevelsConfiguration Group Administration Add Group Adding a GroupEditing a Group Removing a GroupUser Administration Adding a UserModifying a User Removing a UserServer Preferences Device Specific Configuration PollingDefault Password Hide Admin PasswordModify Tracing Setting For Polycom Video EndpointsDevice Tracing Configuration CDR Maintenance Configuration CDR Synchronization ConfigurationEnable CDR synchronization Enables this feaure Configuration Remote Alert Notification Remote Alert NotificationEmail Notification Adding an Email alertMessage Example of Problem Editing an Email alertBody Snmp Configuration Adding a Snmp alertNotification Configuration Appendix Connecting ViewStations to the LAN AppendixEnabling Global Management System on the iPower Enable WebRemote in iPower AdminToolsConfiguring the gmsadmin user Changing the iPower passwordModem Installation for SoundStation VTX 1000 Device Support Modem InstallationUsing Other Modems System Information Window ViewStation General TabInterface Tab WANCall Status Tab Network Stats Tab Advanced Stats Tab System Information Window ViewStation FX and EX To Enable Remote Monitoring Video TabSystem Information Window V-Series 125 126 Network Statistics Tab Advanced Statistics Tab System Information Window ViaVideo 130 131 132 133 Details Tab System Information Window iPower 136 137 138 139 QoS Tab Management TabSystem Information Window VTX System Information Window PathNavigator Summary TabSystem Information Window MGC System Information Window Web Commander System Information Window Other Device Errors System Information Window Video endpointsAlerts Tab Error Service Profile Identifiers Isdn InformationAT&T 5ESS NI-1 Isdn Cause Codes Cause Cause Description Definition Code150 151 152 ViewStation Admin Setup Menu System Info Admin Setup General SetupGeneral Setup Additional Fields for FXSystem Info Admin Setup LAN / H.323 H.323 Gateway SetupGatekeeper Gateway NumberQoS NATSystem Info Admin Setup LAN / H.323 Global Address ServerPreferences Advanced Preferences Preferred AliasDialing Rules System Info Admin Setup LAN / H.323 Global Management GMS SetupGMT Global Management Server URLsContact Information System Info Admin Setup Phone/Audio Phone/AudioSystem Info Admin Setup Video / Camera CamerasPIP Monitors System Info Admin Setup Security SecuritySeries Admin Setup Menu System Info Admin Setup General SettingsSystem Settings Series Field Type MeaningHome ScreenSettings Location System Info Admin Setup Video Network IP Network SettingsGateway DidFirewall System Info Admin Setup Video Network Isdn BRI Protocol System Info Admin Setup Video Network Call QualitySystem Info Admin Setup Video Network Preferred Line Speeds System Info Admin Setup Global Services Directory ServersMy Information System Info Admin Setup Monitors Graphics VGASystem Info Admin Setup Cameras System Info Admin Setup Audio Settings Audio Settings175 System Info Admin Setup LAN Properties LAN PropertiesDhcp 177 178 Account Validation IPower Admin Setup Menu Admin Tools General Call PreferencesIPower Field Type Meaning Automatic AnswerAdmin Tools General Logon and Security Logon182 Admin Tools General Logoff and Standby LogoffStandby Admin Tools General Monitor MonitorAdmin Tools Isdn Isdn Configuration ConfigurationAdvanced Isdn Configuration PBXAdmin Tools Isdn Isdn Bandwidth BandwidthLine Use and Line Reservation Admin Tools Isdn Imux Setup Imux SetupDica Oasis Admin Tools Isdn Gateway Setup Admin Tools LAN LAN Configuration Admin Tools LAN Gatekeeper setupAdmin Tools LAN LAN Bandwidth Outgoing Call BandwidthIncoming Call Bandwidth Admin Tools Audio Audio Preferences Admin Tools Audio Audio InputsAdmin Tools Video Video Preferences Video AlgorithmFlicker Reduction Dual ImagesAdmin Tools Video Cameras and Video Sources Main Camera Main Camera to UseVideo Source type Admin Tools Video Camera Control and VCR VCR SetupCamera Control Pan Direction of Near End CamerasAdmin Tools Directory Directory Options Admin Tools Directory Central Directory and Server SettingsCentral Directory Server Settings Directory OptionsAdmin Tools Utilities File Transfer Admin Tools Utilities Readiness MonitoringFile Transfer Components to MonitorAdmin Tools Utilities Network Management Admin Tools Utilities Custom ControlSnmp Setup Network ManagementAdmin Tools Utilities Internal Multipoint Default Multipoint PreferenceDefault Video Display Audio-Video PreferencesSnmp MIB 200 201 Web Client Direction Protocol Ports PurposeHttp TCP Global Management System and video devices communicationsFTP TCP TCPGlobal Management System communications with other services Ldap TCPSnmp UDP Smtp TCPTroubleshooting Guide Running Global Management SystemInstallation Manager URLSystem Management Call StatusSearch Can I search across multiple subnets?Adding Systems Global Directory Software Update Account ValidationLocation Unspecified File does not ExistPolycom Support Index 213 214 215