Global Management System
Copyright
Polycom, Inc
Table of Contents
Account Management
Troubleshooting 205
About this Guide
Global Management System can
About the Online Help
Conventions used
What’s New?
What’s New
Server Requirements
System Requirements
Client Console Requirements
WebCommander
IPower Software
Endpoint Software Requirements
ViaVideo Software
Steps to Deploying Global Management System
Before You Begin
Endpoint setup
Before You Begin
Installing Global Management System
Installation Instructions
Guidelines for Installation
Button Name Description
Msde Login
Installing the Polycom Datastore
TCP port
Licensing
Installation Msde Login
Default Web
Installing Global Management System
Manager URL
Upgrading from a previous version
Installation Type
Overview
Licensing Information
Adding more Licenses
Demo version
Product Activation
First time Installation
Adding additional license seats
Applying the key code in Global Management System
Configuration License Authentication
Receiving Key Codes
Premier Service
Server Configuration
Installation and Configuration Tips
Introduction
Hardware
Firewall Port Configuration
Service Pack Installation Windows 2000 Service Pack
Software
Internet Explorer
TIP Keep the machine in an IT operations facility
Internet Information Services
Logging on
Accessing the Global Management System Console
Logging on to Global Management System
Global Management System Login screen
Software Update
Feature summary
Product Overview
System Management
Provisioning
System Configuration
Account Management
Reports
MGC
System Management Overview
System Management
System Management Console Overview
Column header Description
System Management Console
System Management Console
System Management Console
Searching for Systems
Modifying the System List
Adding a System
Adding an MGC
Adding a PathNavigator or a WebCommander
Adding an Other Device Third Party
Editing a System
Password
Deleting a System
Acknowledge Send Manage Help Message System
Other System Management Functions
Acknowledge Help
Sending a Message
Setup Web/GMS
System Information Setup Global Services Global Management
Manage System
Other Device
System Information Window
Global Directory
Address Book Pull Down Menu
Global Directory Console
Address window
Multiple Address Books
New Address Books
Modifying the Address Book
Creating an address book
Editing an address book
Dynamic entries
Modifying Addresses in the Global Directory
Static entries
Replicated entries
Creating a dynamic entry
New Addresses
Creating a static entry
For Isdn
For IP
Determining video call rate for IP entries
Determining video call rate for Isdn entries
Endpoint Model Maximum Rate
Editing a dynamic entry
Editing Addresses
Selecting which address book the endpoint will appear
Click on Edit Address
Editing a static entry
Deleting a Dynamic entry For Polycom endpoints
Deleting an Address
Deleting a static entry
Information on Importing the Directory
Importing and Exporting the Global Directory
Importing an Address book
Exporting the Global Directory
Configuration button
Global Directory Configuration
General Set passwords to the Global Directory
Configuration settings
Global Directory Configuration
Global Directory Password
Adding Ldap and ILS Support
Ldap
Login
Configuring the server for Ldap
Password
Deleting your configuration settings
Global Directory Configuration
ILS
Field Description
Configuring the server for ILS
From the ViewStation’s main screen go to
ViewStation Configuration for the Global Directory
From the ViewStation web
From the iPower web page go to
IPower Configuration for the Global Directory
From the ViaVideo web page go to
ViaVideo Configuration for the Global Directory
From the V-Series admin interface go to
Series Configuration for the Global Directory
GDS
Software Update
Software Update Tabs
Software Update Console
General Tab
Status
Selecting systems for Software Update
How to perform a Software Update
Updating ViewStation Software
Now
Update Function
Later
Server Date/Time
ViewStation Date/Time
Admin Setup LAN & H.323 Global Management
Status Column Description
Software Update Log
Cancel Software Update
Configuring Your Server for Software Update
Software Update Configuration
Deleting a Software Update
Upload
Provisioning
Provisioning functional buttons
Provisioning Console
Provisioning Tabs
Provisioning Scheduler
How to schedule Provisioning
Pending State
Status
Failure State
Provisioning Log file
Provisioning Provisioning Configurations
Provisioning Configurations
Adding a profile
Add Profile Window
Navigate to the next section. Repeat step
Editing a Profile
IPower Provisioning Menu
Endpoint Administration Setup
ViewStation Provisioning Menu
Series Provisioning Menu
Account Management
Adding an Account
Managing Endpoint Accounts
Removing an Account
Importing Accounts
Require Account Number to Dial
Account Configuration
Validate Account
Reports
Calll Detail Record Introduction
Call Detail Record
Call Detail Record for Billing
Call Detail Record for Troubleshooting
Click on Generate Report
Generating a Call Detail Record
Selecting Systems
Customizing Reports
Generate Report
Column Description Header
Interpreting the Report
Column Description Header Chan.
To save Call Detail Record
Exporting Call Detail Record
Video Network Status Report
Network Status Report
Web Other FX/EX Navigator Commander Device Series
Feature ViewStation ViaVideo IPower Path
System Information Window Video endpoints
Errors
Alerts Tab
Error
Isdn Information
Service Profile Identifiers
AT&T 5ESS NI-1
Cause Cause Description Definition Code
Isdn Cause Codes
150
151
152
System Info Admin Setup General Setup
ViewStation Admin Setup Menu
General Setup
Additional Fields for FX
Gateway Setup
System Info Admin Setup LAN / H.323 H.323
Gatekeeper
Gateway Number
NAT
QoS
Server
System Info Admin Setup LAN / H.323 Global Address
Preferences
Preferred Alias
Advanced Preferences
Dialing Rules
GMS Setup
System Info Admin Setup LAN / H.323 Global Management
GMT
Global Management Server URLs
Contact Information
Phone/Audio
System Info Admin Setup Phone/Audio
Cameras
System Info Admin Setup Video / Camera
PIP
Monitors
Security
System Info Admin Setup Security
System Info Admin Setup General Settings
Series Admin Setup Menu
System Settings
Series Field Type Meaning
Home ScreenSettings
Location
Settings
System Info Admin Setup Video Network IP Network
Gateway
Did
Firewall
System Info Admin Setup Video Network Call Quality
System Info Admin Setup Video Network Isdn BRI Protocol
System Info Admin Setup Video Network Preferred Line Speeds
Directory Servers
System Info Admin Setup Global Services
My Information
Graphics VGA
System Info Admin Setup Monitors
System Info Admin Setup Cameras
Audio Settings
System Info Admin Setup Audio Settings
175
LAN Properties
System Info Admin Setup LAN Properties
Dhcp
177
178
Account Validation
Admin Tools General Call Preferences
IPower Admin Setup Menu
IPower Field Type Meaning
Automatic Answer
Logon
Admin Tools General Logon and Security
182
Logoff
Admin Tools General Logoff and Standby
Standby
Monitor
Admin Tools General Monitor
Configuration
Admin Tools Isdn Isdn Configuration
Advanced Isdn Configuration
PBX
Bandwidth
Admin Tools Isdn Isdn Bandwidth
Line Use and Line Reservation
Imux Setup
Admin Tools Isdn Imux Setup
Dica Oasis
Admin Tools Isdn Gateway Setup
Admin Tools LAN Gatekeeper setup
Admin Tools LAN LAN Configuration
Outgoing Call Bandwidth
Admin Tools LAN LAN Bandwidth
Incoming Call Bandwidth
Admin Tools Audio Audio Inputs
Admin Tools Audio Audio Preferences
Video Algorithm
Admin Tools Video Video Preferences
Flicker Reduction
Dual Images
Main Camera to Use
Admin Tools Video Cameras and Video Sources Main Camera
Video Source type
VCR Setup
Admin Tools Video Camera Control and VCR
Camera Control
Pan Direction of Near End Cameras
Admin Tools Directory Central Directory and Server Settings
Admin Tools Directory Directory Options
Central Directory Server Settings
Directory Options
Admin Tools Utilities Readiness Monitoring
Admin Tools Utilities File Transfer
File Transfer
Components to Monitor
Admin Tools Utilities Custom Control
Admin Tools Utilities Network Management
Snmp Setup
Network Management
Default Multipoint Preference
Admin Tools Utilities Internal Multipoint
Default Video Display
Audio-Video Preferences
Snmp MIB
200
201
Direction Protocol Ports Purpose
Web Client
Http TCP
Global Management System and video devices communications
TCP
FTP TCP
Ldap TCP
Global Management System communications with other services
Snmp UDP
Smtp TCP
Running Global Management System
Troubleshooting Guide
Manager URL
Installation
Call Status
System Management
Can I search across multiple subnets?
Search
Adding Systems
Global Directory
Account Validation
Software Update
Location Unspecified
File does not Exist
Polycom Support
Index
213
214
215