69Chapter 4 Software Update
Updating ViewStation Software
Global Management System User’s Guide
Software Update Log
Every time Software Update is performed, Global Management System creates a log of all
the software update events that occur. This log le details the steps to completion for a given
Software Update.
If Software Update failed during the process, then all steps until the point of failure will be logged
here. Using this le, further analysis can be made in determining why the ViewStation did not
update.
A Polycom folder will be created in either the install folder or the install drive. Software logs will
appear in this folder.
If GMS is installed in drive:\Program les\Polycom\PWX, the le path will appear like this:
drive:\Polycom\PWX\log\1_1_1_1_@_yyyy-mm-dd-ss.log
If GMS is installed in drive:\gms\pwx, the le path will appear like this:
drive:\gms\pwx\log\softupdate\1_1_1_1_@_yyyy-mm-dd-ss.log
1_1_1_1_ IP address of the system
_yyyy-mm-dd Date of occurrence
-ss Time Software Update started