Troubleshooting Guide

Software Update

Software Update Now doesn’t work. I get the following status: “Failed”, “Location Unspecified” and “File does not exist”.

LOCATION UNSPECIFIED:

The softupdate.exe for a specific model indicates that the file was not uploaded onto the server.

FILE DOES NOT EXIST:

The softupdate.exe file was uploaded onto the server but was deleted from the server through some means other than Global Management System.

FAILED:

This usually happens because Global Management System does not have the correct password for the video endpoint, or because the video endpoint was turned off or disconnected from the network.

You can find out the cause of the failure by looking at the update log for that system. The update log files are usually located in the drive:\Polycom\PWX\log\1_1_1_1_@_yyyy-mm-dd-ss.logon the Global Management System server machine, and they are named with the IP address of the ViewStation, followed by the date and time that the update was run. For instance, the file 111_11_11_111_@_2000-11-01-10-57-38.log is for the update that was run at 10:57:38, on Nov. 1, 2000, for the ViewStation at the address 111.11.11.111. Within this log, the message “Error in password” means that Global Management System does not have the correct password for this ViewStation. The message “Could not connect” means that the ViewStation was not responding.

Account Validation

I have created several accounts and set Account Validation on ViewStation to enable. When making video call, ViewStation always drop call even when I enter the correct account. To me, Account Validation does not work.

Account Validation only works with the first URL in the Manager URL list. If your ViewStation is being managed by more than 1 Global Management System, or if a previous Global Management System was shut down, and the ViewStation was then added to a new Global Management System, then you could have more than 1 URL in the Manager URL list on the ViewStation.

Select that ViewStation in the Systems list, and click on the Management tab. You will see the list of URL’s for that ViewStation. Make sure that the address of Global Management System server where you created the accounts is in the first position.

Global Management System User’s Guide

Appendix

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Polycom DOC2091A manual Software Update, Account Validation, Location Unspecified, File does not Exist, Failed

DOC2091A specifications

The Polycom DOC2091A is a state-of-the-art communication device designed for conference calls, making it a cornerstone in modern business environments. Renowned for its advanced features and cutting-edge technology, this model ensures seamless collaboration among teams, regardless of their geographical location.

One of the standout features of the DOC2091A is its superior audio quality, facilitated by Polycom's renowned Acoustic Clarity technology. This technology ensures that all participants can speak and hear clearly without interruptions, feedback, or distractions. Whether in a large conference room or a small office, the DOC2091A adapts to varying acoustic environments, delivering crisp and natural sound.

The device also supports wideband audio, which allows for a broader frequency response. This means that users experience a richer sound quality, making conversations more engaging and effective. The built-in microphone array captures voices from all corners of the room, while the echo cancellation feature ensures that echoes are eliminated, providing a captivating conferencing experience.

In terms of connectivity, the Polycom DOC2091A is equipped with multiple interfaces, including USB and Bluetooth, allowing it to connect effortlessly to various devices such as laptops, smartphones, and tablets. This versatility ensures that users can quickly set up calls, regardless of the technology they are using.

Moreover, the DOC2091A features integrated video capabilities, supporting HD video conferencing through compatible platforms. This enhances communication further by allowing visual cues to be conveyed during discussions, making virtual meetings more interactive and productive.

User experience has been prioritized in the design of the DOC2091A, with an intuitive interface that allows for easy navigation. Users can quickly access essential functions such as mute, volume control, and call management without extensive training.

The device is also designed with portability in mind, making it suitable for both fixed office environments and on-the-go usage. Its lightweight build and compact design allow it to fit into various settings effortlessly.

In conclusion, the Polycom DOC2091A exemplifies the future of communication technology. With its exceptional audio performance, versatile connectivity options, and user-friendly design, it is an essential tool for businesses aiming to enhance collaboration and communication in an increasingly remote and digital world. This device is truly a vital asset for any organization looking to streamline its conferencing capabilities.