87Chapter 7 ReportsGlobal Management System User’s Guide
Calll Detail Record Introduction
Global Management System will generate call usage reports for each Polycom video endpoint to
that server. These reports can be used for billing purposes or for troubleshooting purposes. Call
Detail Record has been revamped in this version of Global Management System. The change
in the graphical user interface reects a more consistent look and feel with the rest of Global
Management System.
The new features that have been added to Call Detail Record are:
• Customizable Reporting feature
• Selectable Date features
Option to include ISDN and/or IP calls
Option to include Outbound and/or Inbound
Option to include successful and/or failed calls
• Serial number of endpoint is now provided
Figure 7.1 Call Detail Record
Name of ViewStation,
V-Series, ViaVideo or
iPower
Device type Pull-down
menu display
selected device
Selection tools
Opens Report
Customization
window
Call Detail Record