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Troubleshooting
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Run Windows modem diagnostics.

To run modem diagnostics:

1Close all open programs.
2In Windows XP, click Start, then click Control Panel. The Control
Panel window opens. If your Control Panel is in Category View,
click Printers and Other Hardware.
- OR -
In Windows 2000, click Start, Settings, then click Control Panel. The
Control Panel window opens.
3Click/Double-click the Phone and Modem Options icon, then click
the Modems tab.
4Click to select your modem, then click Properties. The Modem
Properties window opens.
5Click the Diagnostic tab, then click Query Modem. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols.
You may hear unusual handshaking sounds when the modems first connect.
If the handshaking sounds are too loud, you can turn down the modem
volume.
Help and
Support
For more information about modem troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword modem troubleshooting in the
HelpSpot Search box , then click
the arrow.