Gateway 1450 Modem, To check the dialing properties, Your modem does not dial or does not connect

Chapter 16: Troubleshooting

Modem

Your modem does not dial or does not connect

■Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Left side” on page 3 to make sure that the connections have been made correctly.

■Make sure that your computer is connected to the telephone line and the telephone line has a dial tone.

■Make sure that the modem cable is less than 6 feet (1.8 meters) long.

■Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.

■If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately.

To check the dialing properties:

1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.

2

3

4

- OR -

In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens.

Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules tab.

Select the name of the location from which you are dialing, then click Edit.

Make sure that all settings are correct.

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