Networks, Passwords, PC Cards, Power, 279 | Gateway 1450 manual

Troubleshooting

Networks

You cannot connect to your company network

■Every network is unique. Contact your company computer department or network administrator for help.

Help and

Support

For more information about network troubleshooting in Windows XP, click Start, then click Help and Support.

Type the keyword network troubleshooting in the

HelpSpot Search box , then click the arrow.

Passwords

Your computer does not accept your password

■Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the password.

You forgot your startup password

■The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your computer for repair. Call Gateway Technical Support for instructions.

PC Cards

You installed a PC Card and now your computer is having problems

■Make sure that you have correctly installed required software for the PC Card. For more information, see your PC Card’s documentation.

■Make sure that the PC Card you installed is not causing a system resource conflict. For more information on resource conflicts, see “Device installation” on page 267.

Power

Your computer is not working on AC power

■Make sure that your AC power adapter is connected correctly to your computer. For more information, see “Connecting the AC adapter” on page 16.

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Gateway 1450 specifications Networks, Passwords, PC Cards, Power, 279

Contents

Contents Using the Internet Using MultimediaWindows Basics Managing Power IiiSending and Receiving Faxes Travel Tips Using a Wireless Ethernet NetworkCustomizing Your Notebook 213 Maintaining Your Notebook TroubleshootingRestoring Software Upgrading Your Notebook Safety, Regulatory, and Legal Information Index Checking Out Your Gateway Solo Front Checking Out Your Gateway SoloComponent Icon Description Left side Left side Right side Back Back Bottom Bottom Keyboard area Keyboard area Identifying your model Gateway model numberGateway serial number Identifying your model Microsoft Certificate of Authenticity Finding your specifications Finding your specifications Accessories Getting Started Connecting the AC adapter To connect the AC adapterGetting Started Connecting the AC adapter Protecting from power source problems Waking up your notebook Starting your notebookTo start your notebook Starting your notebook Turning off your notebook To turn off your notebook in Windows XPTo turn off your notebook in Windows Restarting rebooting your notebook Restarting rebooting your notebookTo close unresponsive programs and restart your notebook Indicator Icon Description Status indicators Using the keyboard Using the keyboard Key type Icon Description Key types Press and hold F N while Pressing this system key System key combinations Increase volume. For more information, see Adjusting Multi-function buttons Multi-function buttonsButton Icon Press to Using the EZ Pad touchpad Using the EZ Pad touchpad Using the touchpad Getting Started Connecting the modem Connecting the modemTo connect the modem To connect to a wired Ethernet network Connecting to a wired Ethernet network Installing a printer, scanner, or other peripheral device Installing a printer, scanner, or other peripheral deviceBroadband Internet connections Getting Started Getting Help HelpSpot To start HelpSpotGetting Help HelpSpot Searching for a topic To play a HelpSpot video HelpSpot Videos Online help Gateway Web site Gateway Web site Getting Help Windows Basics Windows Basics About the Windows environment Using the Start menu Using the desktopTo use the Start menu About the Windows environment Click a file or program to open it Window item Description Identifying Window items Clicking the close button closes the active Viewing drives Working with files and foldersTo view the drives on your computer Working with files and folders To see the files and folders on a drive To create a folder Creating folders Copying and moving files and folders To move a file or folder to another folder To copy a file or folder to another folder To recover files or folders from the Recycle Bin Deleting files and foldersTo delete files or folders To empty the Recycle Bin Browsing for files and folders To browse for a file Searching for files Searching for files To find files and folders using the Search utility Using the Search utility Using advanced search options To add icons to the desktop Adding icons to the desktop Creating a new document Working with documentsTo create a new document Working with documents Windows Basics To save a document in Microsoft Word Saving a document To open a document in Microsoft Word Opening a document To print a document in Microsoft Word Printing a document Do this Shortcuts Using the Internet Learning about the Internet Using the Internet Learning about the Internet Accessing your Internet account Setting up an Internet accountTo set up an Internet account with America Online To connect to your America Online Internet account To disconnect from your America Online Internet account Setting up an Internet account Using the World Wide Web Connecting to a Web site Using the World Wide WebTo connect to a Web site To download files or programs from a Web site Downloading files To send e-mail using America Online Using e-mailUsing e-mail Sending e-mail Checking your e-mail To check your e-mail using America Online Using Multimedia Using the diskette drive Using MultimediaTo use a diskette Identifying drive types Using the CD or DVD drive To insert a CD or DVD Inserting a CD or DVD Adjusting the volume in Windows XP Adjusting the volumeTo adjust the overall volume level using hardware controls To adjust the overall volume level from Windows To adjust specific volume levels Click the Volume tab Adjusting the volume in Windows To adjust specific volume levels Listening to CDs Listening to CDs in Windows XPTo play a CD Listening to CDs Listening to CDs in Windows Recording and playing audio Recording and playing audio Clicking Stop To play an audio recording in Sound Recorder To play a file using the Windows Media Player Playing audio and video files with the Windows Media PlayerPlaying audio and video files with the Windows Media Player To play a DVD Playing a DVD Playing a DVD Using MusicMatch Playing CDsTo play a music CD in Windows XP To play a music CD in Windows Using MusicMatch To create rip MP3 files Creating MP3 music files Click the record button. The Recorder window opens To edit track information Editing track information Building a music library 100 To change the music library display settings Listening to Internet radio To listen to an Internet radio station101 102 Using advanced features Using a recordable drive Using a recordable driveCreating data CDs 103 104 To create a data CD 105 106 107 Creating music CDs 108 To create music CDs 109 110 111 Copying CDs 112 To copy a CD using one drive 113 114 Sending and 7 Receiving Faxes Installing Fax in Windows XP Installing and configuring FaxTo install Fax 116 To configure Microsoft Fax Configuring Fax in Windows XPInstalling and configuring Fax 117 118 119 120 Configuring Fax in Windows To send a simple fax Sending a simple fax121 Sending a simple fax 122 To set up your fax cover page template Setting up your cover page templateSetting up your cover page template 123 Faxing a scanned document Faxing from programsTo fax a document directly from most programs To fax a document that you have scanned To cancel a fax that has not been sent in Windows XP Canceling a faxReceiving and viewing a fax To receive and view a fax in Windows XP Automatically retry sending a fax in Windows XP To cancel a fax that has not been sent in WindowsTo automatically retry sending a fax that failed to connect 126 To automatically cancel a failed fax Automatically cancelling a fax in Windows XPAutomatically cancelling a fax in Windows XP 127 128 Managing Power Monitoring the battery charge Managing Power130 Recharging the battery Recharging the battery131 Recalibrating the battery To recalibrate the battery132 Changing batteries To replace the battery133 Changing batteries 134 Conserving battery power Extending battery lifeUsing alternate power sources Extending battery life Changing power modes 136If your computer You want to Then Changing the power scheme Changing power settingsTo change the power scheme Changing power settings 138 Changing alarm options To change the alarm options139 Changing advanced settings To change advanced power management settings140 141 Activating and Using Hibernate Mode To activate Hibernate mode142 Changing SpeedStep settings To use Hibernate mode143 To change SpeedStep settings in Windows XP To change SpeedStep settings in Windows144 145 146 Travel Tips Modem Radio frequency wireless connections148 Travel Tips Security Files149 Files Power To create a startup password150 Customizing Your Adjusting the color depth Adjusting the screen and desktop settingsTo change the color depth 152 153 Adjusting the screen and desktop settings Adjusting the screen resolution To adjust the screen resolution154 155 Applying a color scheme To select a color scheme in Windows XP156 157 To select a color scheme in Windows Changing the desktop background To change the desktop background in Windows XP158 159 To change the desktop background in Windows Click the Background tab 160 Selecting a screen saver To select a screen saver161 162 To change the touchpad settings Changing the touchpad settingsChanging the touchpad settings 163 164 To program the multi-function buttons Programming the multi-function buttons165 Programming the multi-function buttons 166 To add, delete, or modify user accounts in Windows XP Adding and modifying user accounts167 Adding and modifying user accounts 168 To switch user accounts in Windows XP Using a Wireless 11 Ethernet Network Using a wireless network Using a Wireless Ethernet Network170 Setting up wireless Ethernet networking in Windows XP Using wireless Ethernet Windows XPUsing wireless Ethernet in Windows XP 171 172 To run the Windows XP Network Setup Wizard 173 174 175 176 177 178 Configuring Windows XP for wireless Ethernet 179 180 Creating a wireless Ethernet network in Windows XP 181 To create an access point wireless Ethernet network 182 183 184 185 186 Peer-to-peer ad hoc 187 To create a peer-to-peer wireless Ethernet network 188 189 190 191 Click X to close the Network Connections window 192 Connecting to a wireless Ethernet network in Windows XP To connect to an existing wireless Ethernet network193 Checking network signal strength Windows XP Turning your wireless Ethernet on or off in Windows XPTo turn wireless Ethernet on or off 194 195 Installing the ORiNOCO Client Manager Using wireless Ethernet WindowsTo see if the ORiNOCO Client Manager is installed To install the ORiNOCO Client Manager To configure the ORiNOCO Client Manager Configuring the ORiNOCO client managerUsing wireless Ethernet in Windows 197 198 199 200 201 202 Click Next. The Set Security screen opens 203 204 205 Identifying this notebook on the network in Windows To identify this notebook on the network206 207 Configuring Windows 2000 for wireless Ethernet To configure Windows to use the wireless Ethernet network208 209 Turning your wireless Ethernet on or off in Windows Connecting to a wireless Ethernet network in WindowsTo connect to a wireless Ethernet network 210 211 Checking network signal strength Windows 212 Moving From Your Old Computer To open the Files and Settings Transfer Wizard Using the Windows XP Files and Settings Transfer Wizard214 Moving From Your Old Computer Finding your files Transferring filesTo find files in the My Documents folder 215 To find files using Find or Search 216File type File usually ends Setting up your ISP Transferring Internet settingsTransferring Internet settings To use the Internet Connection Wizard Installing a USB printer or scanner Installing your old printer or scannerTransferring your e-mail and address book Transferring your Internet shortcuts To install your old printer Installing a parallel port printerInstalling your old printer or scanner 219 220 Installing your old programs Maintaining Your Caring for your computer 222Maintaining Your Notebook Caring for your computer 223 Creating an emergency startup diskette To create an emergency startup diskette in Windows XP224 Creating an emergency startup diskette 225 226 Protecting your computer from viruses To scan for viruses 227Protecting your computer from viruses To update Norton AntiVirus To remove a virus228 Checking hard drive space Managing hard drive spaceTo check hard drive space 229 Using Disk Cleanup To use the Windows Disk Cleanup program230 Checking the hard drive for errors To check the hard drive for errors231 232 Defragmenting the hard drive To run Disk Defragmenter233 234 235 Backing up files Using the Scheduled Task Wizard To start the Scheduled Task Wizard236 Cleaning the exterior Cleaning your computerCleaning your computer 237 Cleaning the screen Cleaning the keyboardCleaning the mouse To clean your trackball mouse 239 240 Restoring Software Using the Restoration CDs 242Restoring Software To reinstall device drivers Reinstalling device driversReinstalling device drivers 243 244 Updating device drivers 245 246 247 Reinstalling programs Reinstalling Windows To reinstall Windows XP and the device drivers248 To reinstall Windows 2000 and the device drivers Reinstalling Windows249 250 Upgrading Your To insert a PC Card 252Upgrading Your Notebook To remove a PC Card 253Adding and removing a PC Card 254 Preventing static electricity discharge To add or replace memory modules 255Adding or replacing memory 256 257 258 To replace the hard drive 259Replacing the hard drive 260 Troubleshooting Safety guidelines Troubleshooting262 First steps 263First steps 264 Software support tools CD, DVD, CD-RW, or DVD/CD-RW drives TroubleshootingYour computer does not recognize a disc or the drive An audio CD does not produce sound To clean a CD or DVD DVD movie will not play266 You have computer problems after adding a new device Device installationTo check IRQ usage in Windows XP To check IRQ usage in Windows Diskette drive To free IRQ resources for the new device268 269 Display File management To restore deleted filesHard drive 270 Internet You receive a Data error messageYou cannot connect to the Internet 271 272 Connecting to a Web site takes too long Keyboard Memory273 To check the dialing properties ModemYour modem does not dial or does not connect 274 275 Your 56K modem does not connect at 56K To access the gateway.your.way dial-up server Modem is not recognized by your computer276 To run modem diagnostics Modem is noisy when it dials and connects277 Mouse To turn down the modem volumeExternal mouse does not work External mouse works erratically Power PasswordsNetworks PC Cards Printer Your computer is not working on battery powerPrinter will not turn on Printer is on but will not print To set a default printer in Windows To set a default printer in Windows XPYou receive a Printer queue is full error message 281 Sound You receive a Printer is out of paper error messageYou are not getting sound from the built-in speakers 282 Video External monitor is not working283 Telephone support Before calling Gateway Technical Support284 Resource Service description How to reach Service description How to reachTelephone support 285 Self-help Tutoring and trainingTutoring 286 Training Resource Service description For more information287 Tutoring and training 288 Setting up your system Important safety information Replacement parts and accessories Chapter a Safety, Regulatory, and Legal Information290 Care during use Regulatory compliance statements Wireless Guidance291 Regulatory compliance statements 292 United States of America 293Unintentional emitter per FCC Part FCC declaration of conformity 294 295 296 CanadaIndustry Canada IC Intentional emitter per RSS Unintentional emitter per ICES-003 297 298 MexicoIntentional emitter Unintentional emitter Laser safety statement Laser safety statement299 300 Macrovision statementAll Rights Reserved Trademark Acknowledgments 301 Index 302 DVD 303 304 305 306 Fn 24 307 196 308 Button 8, 19, 25 309 148 310 311 123 312 227 313 314