Troubleshooting

2.The outside call is put on hold. When the call answers, you can speak to the user, then press the End key to hang up and transfer the call.

Always check first that:

•You have followed the steps listed on pages to install and set up your SK9151.

•All connects are firmly inserted in their sockets.

•Mains power is switched on at the socket.

•The handset’s batteries are correctly and securely installed, and are not run down.

If you experience difficulties with the working of your SK9151, refer to the advice given below.

I cannot make or answer calls.

Check that the base unit’s mains power adapter is plugged in and power is switched on. The base unit needs mains power for normal operation of the phone-not just charging the batteries.

Make sure you are using the telephone line cable that was supplied with your SK9151. Other telephone line cables might not work. Move the handset closer to the base unit.

Check the batteries level symbol on the display. If it is low, replace the handset on the base unit or charger pod to recharge the batteries.

Switch off power at the mains socket, wait for a few seconds and then switch back on. This may solve the problem. If you still can’t make calls, try re-registering the handset.

When I press keys on the handset, nothing happens.

Make sure the batteries are fitted in your handset. If the batteries level symbol on the display shows “low”, recharge the batteries.

Check whether there’s a key symbol on the display. If so, the keypad is locked. Turn to the user manual to find out how to unlock it.

When I press keys on the handset, digits appear on display, but I can’t make an outside call. Call barring may have been set, see the user manual for more information.

Try moving the handset closer to the base unit.

Try a different position for the base unit-perhaps higher, or further from other electrical equipment.

The phone does not ring

Check that the base unit’s mains power adapter is plugged in and power is switched on. The base unit needs mains power for normal operation of the phone-not just charging the batteries. Make sure you are using the telephone line cable that was supplied with your SK9151. Other telephone line cables might not work.

Check that you have set the ringer volume to off. See the user manual for more information. Check that the total REN value of all equipment connected to your telephone line is no more than 4. Disconnect one or more telephones and see whether that helps.

The base does not ring.

Check that the base power is ON, and the base ringer is set ON.

Check that the line cord is correctly fitted and undamaged.

The CHARGE light on the base unit does not come on."

Check the handset is properly stationed.

Check the connections between the base unit and mains power socket.

Clean the batteries charging contacts with a dry cloth.

When I press the CALL button, I hear a loud noise.

The strange noise is caused by interference. Disconnect the mains power lead from the back of the base unit, and then wait for 30 seconds before reconnecting it.

There is 'beep' sound while I am on a call.

You may be going out of range of the base unit. Move closer, or your call may be cut off.