Troubleshooting
Problem | Suggestion |
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I get noise, static, | • Other cordless telephones and 802.11 wireless routers used for home computer networks both use |
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or weak signal even | internal radios to communicate.. The radios may interfere with one another.. You can improve the |
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when I’m near the | performance of your cordless telephones and your router by: |
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a. positioning your new telephone as far away as possible from any other existing cordless |
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telephone base.. |
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| telephone system already installed in your home to avoid the two systems interfering with each |
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| other.. |
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| b. positioning your telephone base as far as possible from your router, computer or any other |
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| computer devices.. |
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| c. selecting channels 4 through 10 for your router (refer to your router’s user manual for more |
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| information).. |
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| • Other electronic products can cause interference with your cordless telephone.. Try installing your |
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| telephone as far away from these types of electronic devices as possible: wireless routers, radios, |
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| radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal |
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| computers, kitchen appliances and other cordless telephones.. |
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| • Microwave ovens operate on the same frequency as your telephone.. It is normal to experience static |
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| on your telephone while the microwave oven is in operation.. Do not install this telephone in the same |
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| outlet or near the microwave oven.. |
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| • If your telephone is plugged in with a modem or surge protector, plug the telephone (or modem/surge |
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| protector) into a different location.. If this solves the problem, |
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| farther apart from one another, or use a different surge protector.. |
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| • Relocate your telephone to a higher location.. The telephone will likely have better reception when |
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| installed in a high area.. |
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| • If the other telephones in your home are having the same problem, the problem is in your wiring or |
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| local service.. Contact your local telephone company (charges may apply..) |
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I hear other calls while | • Disconnect your telephone base from the telephone jack, and plug in a regular telephone.. If |
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using my telephone.. | you still hear other calls, the problem is probably in your wiring or local service.. Call your local |
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| telephone company.. |
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| www.vtechphones.com | 27 | |
Additional information