VTech CS6114-2 Cannot retrieve voicemail messages, Common cure for electronic equipment

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Appendix

Troubleshooting

I cannot retrieve voicemail messages.

•If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

•Make sure your computer is powered on.

•Make sure your Internet connection is working properly.

•Make sure that the software is installed and running for your nontraditional telephone service.

•Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

•In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.

•If you are using a firewall, it may prevent access to your nontraditional telephone service. Contact your service provider for more information.

Common cure for electronic equipment.

•If the telephone is not responding normally, put the cordless handset in the telephone base. If it does not respond, try the following (in the order listed):

1.Disconnect the power to the telephone base.

2.Disconnect the battery on the cordless handset.

3.Wait a few minutes before connecting power to the telephone base.

4.Install the battery again and place the cordless handset in the telephone base.

5.Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute for this to take place.

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Contents Online user’s manual Congratulations Table of contents Getting started Parts checklistWall mounting Telephone base and charger installationCharge Battery installationTelephone base layout Battery chargingCID/VOL Handset layoutMENU/SELECT Using the menu Telephone settingsRinger volume Ringer toneTo manually turn off these indicators To change the settingLCD language Clear voicemailSet date and time Key toneDial mode Home area codeWebsite Telephone operation Temporary tone dialing Temporary ringer silencingFind handset Multiple handset use for CS6114-2 onlyChain dialing Redial listReview the redial list Dial a redial entry Delete a redial entryDirectory Add a directory entry Character chart Review the directoryTo search the directory Dial a directory entry Alphabetical searchEdit a directory entry To start an alphabetical searchDelete a directory entry About caller IDInformation about caller ID with call waiting Call log Missed call indicatorMemory match Review the call logView dialing options Save a call log entry to the directory Dial a call log numberCall log display screen messages Delete the call log entriesDisplay screen messages AppendixHandset light Handset and telephone base indicatorsTelephone base light Handset screen iconsBattery needs charging when BatteryMy telephone does not work at all TroubleshootingThere is no dial tone Cannot dial outLow battery shows on the handset screen Telephone does not ring when there is an incoming callCharge light is off Hear other calls when using the telephone My handset beeps and is not performing normallyHear noise on the cordless handset and the keys do not work Out of range or no pwr at base shows on the handset screen My caller ID features are not working properlyCommon cure for electronic equipment Cannot retrieve voicemail messagesImportant safety instructions Precautions for users of implanted cardiac pacemakers MaintenanceOperating range Rbrc seal About cordless telephonesWhat does this limited warranty cover? WarrantyFCC Part FCC Part 68 and Acta Technical specifications Index Index All rights reserved. Version 9 11/11