Cypress VS11419 manual Call Hold, Conferencing 3-way or 30-way, Directed Call Park

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Using Phone Features	Call Hold

2.Use the dialpad to enter the extension to which you want to forward your incoming calls.

3.Press the Forward key again. An icon appears in the display next to the Forward key label. Calls will now be forwarded to the number that you entered.

4.To turn off call forward, press the Forward key. The feature is deactivated and the icon disappears from the display.

Call Hold

The Hold feature allows you to suspend a call without ending it.

•To put a call on hold, press the Hold key. On the display, an indicator flashes next to the line on which the call is held.

•To resume a call that is on hold, press the line key displaying the flashing hold indicator.

Conferencing (3-way or 30-way)

You can use Conferencing to include three or more calls in one phone conversation.

The Three Way Call (3WC) feature allows you to add three calls to a conference. If you have been provided with the 30-way Conferencing feature, you can include up to 30 calls in one conversation.

Steps to Take

1.During a call, press the Conference key. The call is put on hold and you will hear a dial tone. On the display, an indicator flashes beside the line on which the call is held.

2.Dial the number of the person you want to add to the call. At this time, you can talk privately to the person you are adding to announce the conference.

3.Press the Conference key again to merge the calls.

4.Repeat steps 2 and 3 to add additional parties to the call if appropriate.

If you make a mistake dialing, or a party does not want to be included in the conference, press the line key of the conference call to reconnect to the conference.

Directed Call Park

You can use Directed Call Park to park a call at another number within your organization. Another person can then use Directed Call Park to retrieve the call by referring to this number.

When a call is parked, the caller hears music or a message (or silence if these have not been configured.) A recall timer starts. If the call is not retrieved before the timer expires, the call rings back to the station that parked the call. If this station is busy, the timer restarts.

18	IP Phone 1120 User Guide

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Contents IP Phone User GuideTrademarks Contents Contents Changing Your IP Phone Settings Access Code Summary Key Features OverviewPhysical Features DisplayIndicators Indicator LED color MeaningConnecting the IP Phone to the LAN Connecting the IP Phone to the LANPrerequisites IP Phone connectors and other back panel features IP Phone connectorsGetting Started Logging onLogging off Using the dialpad to enter text Special CharactersMaking a call using predial Making a call using off-hook dialingMaking a call using handsfree dialing Making, Answering, and Ending a Call Answering a second call Editing a predialed number Answering a call Ending a callOverview Using Phone FeaturesAuthorization Code Account CodeCall Forward Using an Automatic Dial keyBusy Lamp Field BLF Storing a number at an Automatic Dial keyCall Hold Conferencing 3-way or 30-wayDirected Call Park Directed Call Pickup DirectoryFast Transfer Making a call using the directoryDo Not Disturb / Make Set Busy Deleting an entry from the directoryPicking up a call Group Call PickupGroup Intercom Picking up a call while on a callAnswering a Group Intercom call Paging a member of your intercom groupPaging all members of your intercom group Accessing the Inbox Inbox Inbound Call RecordMaking a Conference call with your intercom group Using the Inbox to make a call Viewing Inbox call informationStoring a number from the Inbox Inspect IntercomLast Number Redial Answering an MDN MCA or MDN SCA Call Multiple Appearance Directory Number MDNMaking a Call on an MDN MCA or MDN SCA Key Transferring a MDN SCA Call to Another MDN SCA Group MemberOutbox Outbound Call Record Accessing the OutboxMute Conferencing with a MDN SCA Line and Privacy ReleaseViewing Outbox call information Using the Outbox to make a callResetting the Outbox Storing a number from the OutboxStoring a Speed Dial number Speed DialVoicemail Calling a Speed Dial numberChanging Your IP Phone Settings Using the Settings menuUsing the navigation keys Modifying Audio settings Changing the default volumeResetting a default volume Modifying Feature key settings Relabeling a feature keySelecting a ring tone Adjusting the contrast level of the display Restoring default settings for a feature keySelecting a language Selecting the time zone Modifying Time settingsNavigating the Time menu Enabling Daylight Saving TimeSetting the time format Setting the date formatDisabling Daylight Saving Time Navigating the User menu Modifying User settingsResetting the default time Viewing your user nameViewing your login type Enabling or disabling the auto login featureChanging your password Performing a firmware upgrade Access Code Summary