Cypress VS11419 Multiple Appearance Directory Number MDN, Answering an MDN MCA or MDN SCA Call

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Using Phone Features

Multiple Appearance Directory Number (MDN)

 

 

Multiple Appearance Directory Number (MDN)

Multiple Appearance Directory Number (MDN) is a feature that allows one phone number to appear on more than one IP Phone. In each MDN group, one number is designated as the primary, and one or more other users are designated as secondary group members. When a call is made to the primary number, the call rings on the primary phone and flashes and rings (unless set to non-ringing) on each secondary group member’s phone. If you are a secondary group member, you can then answer the call or place the call on hold. You can also make outbound calls using an MDN key.

MDN is available in two forms: Multiple Call Appearance (MDN MCA) and Single Call Appearance (MDN SCA):

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MDN SCA keys display the status (on-hook, off-hook) of the MDN SCA primary line; MDN MCA keys do not.

When a MDN SCA line is off-hook , no one else can make or receive calls on that line. When you use a MDN MCA line, others can still use that line, up to the number of available MDN MCA lines assigned to the MDN MCA group.

A common application of this is to provide a way for an administrator to monitor and manage phone calls to their manager, or for a receptionist to manage calls to employees. In this situation, the manager or employee is designated as the primary MDN member, and the administrator or receptionist is designated as the secondary group member and is provided with an MDN key for each manager/employee.

Another application for this feature is to form a simple call group, in which a call to a selected number (primary) can be answered by others designated as secondary group members.

Making a Call on an MDN MCA or MDN SCA Key

Steps to Take

1.Press the MDN MCA or MDN SCA key.

2.Dial the number that you want to call.

Answering an MDN MCA or MDN SCA Call

•When the MDN MCA or SCA key flashes and (if provisioned to ring) your phone rings, press the MDN MCA or MDN SCA key. If more than one line is ringing in the MDN group, you will answer the first incoming call.

Transferring a MDN SCA Call to Another MDN SCA Group Member

While you are on a call on the MDN SCA line:

1.Place the MDN SCA call on hold by pressing the Hold key.

2.Any available member of your MDN SCA group can now obtain the call by pressing their MDN SCA key.

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IP Phone 1120 User Guide

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Contents IP Phone User GuideTrademarks Contents Contents Changing Your IP Phone Settings Access Code Summary Key Features OverviewPhysical Features DisplayIndicators Indicator LED color MeaningPrerequisites Connecting the IP Phone to the LANConnecting the IP Phone to the LAN IP Phone connectors and other back panel features IP Phone connectorsLogging off Getting StartedLogging on Using the dialpad to enter text Special CharactersMaking a call using predial Making a call using off-hook dialingMaking a call using handsfree dialing Making, Answering, and Ending a CallAnswering a second call Editing a predialed numberAnswering a call Ending a callOverview Using Phone FeaturesAuthorization Code Account CodeCall Forward Using an Automatic Dial keyBusy Lamp Field BLF Storing a number at an Automatic Dial keyDirected Call Park Call HoldConferencing 3-way or 30-way Directed Call Pickup DirectoryFast Transfer Making a call using the directoryDo Not Disturb / Make Set Busy Deleting an entry from the directoryPicking up a call Group Call PickupGroup Intercom Picking up a call while on a callPaging all members of your intercom group Answering a Group Intercom callPaging a member of your intercom group Making a Conference call with your intercom group Accessing the Inbox Inbox Inbound Call Record Storing a number from the Inbox Using the Inbox to make a callViewing Inbox call information Last Number Redial InspectIntercom Answering an MDN MCA or MDN SCA Call Multiple Appearance Directory Number MDNMaking a Call on an MDN MCA or MDN SCA Key Transferring a MDN SCA Call to Another MDN SCA Group MemberOutbox Outbound Call Record Accessing the OutboxMute Conferencing with a MDN SCA Line and Privacy ReleaseViewing Outbox call information Using the Outbox to make a callResetting the Outbox Storing a number from the OutboxStoring a Speed Dial number Speed DialVoicemail Calling a Speed Dial numberUsing the navigation keys Changing Your IP Phone SettingsUsing the Settings menu Resetting a default volume Modifying Audio settingsChanging the default volume Selecting a ring tone Modifying Feature key settingsRelabeling a feature key Selecting a language Adjusting the contrast level of the displayRestoring default settings for a feature key Selecting the time zone Modifying Time settingsNavigating the Time menu Enabling Daylight Saving TimeDisabling Daylight Saving Time Setting the time formatSetting the date format Navigating the User menu Modifying User settingsResetting the default time Viewing your user nameChanging your password Viewing your login typeEnabling or disabling the auto login feature Performing a firmware upgrade Access Code Summary
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