Cisco Systems 7000 manual Phone Basics, Placing on Hold, Transferring a Call, Parking a Call

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Cisco IP Phone — Reference Guide 7000 Series

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User Options Setup

Phone Basics

Beyond picking up and putting down the handset, IP phones allow alternative ways to place, answer, end and manage a call.

Placing Call

Press Line, Speaker or Headset buttons > dial

Press the NewCall soft key > dial

Press a Speed Dial button

Select a number from a directory > press the Dial soft key or lift the handset.

Answering a Call

Headset: press the Line button of the incoming call.

Speakerphone: press the Answer soft key or the

Speaker button

Ending a Call

Headset: press the Headset button or the End Call soft key

Speakerphone: press the Speaker button or the

soft key

Redialing a Number

Press the Redial soft key

Answering a call — PickUp

1.Lift handset and press PickUp softkey

2.Press Answer softkey

Speed Dial

1.With handset down, dial the abbreviated number

2.Press the AbbrDial softkey

Placing on Hold

Put a Call on Hold

Press the Hold soft key

Return to a call on hold

Press the Resume soft key

Multiple calls on hold: use the Navigation button to select the desired call > press Resume.

Note!

Calls on hold stay on hold indefinitely

If multiple lines are on hold: press the appropriate line button or use the Navigation button to select the desired call > press Resume

Transferring a Call

1.Press the Trnsfer soft key, to put call on hold

2.Dial the number you want to transfer to

Note!

To transfer to someone’s voice mail > dial *8 + their number

3.Unannounced: Once ringing, go to step 4

or Announced: Announce the call

4.Press transfer to complete

Note!

If the transfer fails, press the Resume soft key to return to the original call

Transferring a Call Directly to Voice Mail

Press the iDivert soft key

Parking a Call

Press the More soft key

Press the Park soft key.

Make a note of the Park number

After 3 minutes, the call will ring back to the phone that placed it in park — if not answered, it will go to voice mail.

Answering a Parked Call

Press # + the park number

Forwarding Your Calls

1.To forward all calls to another number

2.Press the CFwdAll soft key

3.Dial the number to forward all calls to

Note!

Enter the number exactly as you would if you were placing a call to that number.

To forward all calls to Voice Mail:

1.Press the CFwdAll soft key

2.Press the Messages button

To cancel Call Forward

1.Press CFWDall

Directories Button

Access a list of missed, received or placed calls as well as the corporate directory.

Dialing from a Directory Menu

Press Directories > select the directory > select the number you wish to call > Press dial softkey

Note!

To enter any letter on your LCD screen, use a corresponding number key. Press the key one or more times to display a particular letter.

For example, press #2 once for “a,” twice for “b,“ and three times for “c“

To back up, press the << soft key.

Conference Calling

1.During a call, press the More soft key

2.Press the Confrn soft key — quickly

This opens a new line and puts the first party on hold

3.Dial the number

4.When the call connects, press Confrn again to add the new party to the call

Adjusting the Volume

Adjust the ringer volume

The handset must be in cradle.

press the [+] up or [-] down Volume button

The setting is automatically saved.

Adjust the handset, speakerphone, or headset volume

During a call press the [+] up or [-] down Volume button

To apply the new volume level to all future calls, press the Save soft key

Settings Button

Changing the Ringer

1.Press the Settings button

2.Press 2 for Ring Type

3.Press Select soft key to choose “Default Ring”

4.Use the Navigation button to scroll through the list of ring types

5.To hear samples, press the Play soft key

6.To set your selection, press select > ok > exit

http://myphone.uwec.edu/

Enter your username (ALL CAPS) and network password

Technical Assistance

Help desk helpdesk@uwec.edu 36-5711

Exchange

Voicemail System

Setting up Voicemail

1.Check your e-mail for Microsoft Exchange message containing your access number and PIN number

2.Press Messages or dial the access number

3.Enter your PIN number followed by #

4.You will hear: “Welcome to Setup” Follow the simple instructions to record your name and greeting. After listening to a playback of your recording, you may re- record your message.

Main Menu    Checking Voicemail

1.Press Messages

2.Enter your PIN number followed by #

3.You will be provided your current status

related to voice messages, new e-mail messages, and your calendar.

4. Main Menu choices will then be given.

Press “0” to use touchtone system or say one of the commands below.

1 

Voice mail

2    E-mail

3 

Calendar or Calendar for Today or

 

 

Calendar for Tuesday

4 

Personal Contacts

 – 

Directory

5 

Compose a voice message

6 

Personal Options

Changing Personal Options

1.Press Messages

2.Enter your PIN number followed by #

3.When asked for selection, say “Personal

Options” or press “6”

4.Then follow the menu selections for changing Personal Options.

1 Change telephone out of office status

2 Record Greeting

3Change PIN

4Switch to/from Touchtone/Voice Interface

5Set local time zone

6Use 12- or 24-hour time format

Using the Voice Directory (Auto Attendant)

1.Dial 34-9999 or off-campus: 831-2682

2.When prompted, say the name of the person you wish to reach.

3.When asked say “Yes” or “No” to confirm

4.Responding “Yes” will dial the person’s phone number. Press # to leave voice mail.

5.If you respond “No,” you will be asked to say the name again.

Checking Voice Mail from Off-Campus

1.Dial your office phone number or 8312238.

2.When requested enter your PIN number.

3.Follow instructions for checking voice mail.

IP phone instructions.indd 1

2/20/09 9:39:40 AM

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7000 specifications

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