Troubleshooting
The following is a list of solutions to the most common issues that you may experience when you install and use the MBU 400. Most of the prob- lems you can easily solve yourself, whereas others require that you contact your service provider. To view the most recently updated troubleshooting information, go to www.aastratelecom.com.
Issue | Causes | Solutions | ||
The handset | 1) | Handset is in | 1) | Press any key. |
display is black. |
| power saving |
|
|
| 2) | mode. | 2) |
|
| Batteries are | Charge the batteries. | ||
|
| drained. |
|
|
| 3) Power is not turned | 3) | Check that the batteries | |
|
| on. |
| are inserted with the |
|
|
|
| plus and minus ends |
|
|
|
| facing the correct way. |
|
|
|
| Press and hold the Red |
|
|
|
| key. |
The handset | 1) | The charger is not | 1) | Check that the power |
does not charge. |
| powered. |
| cord is connected |
|
|
|
| properly to the charger, |
|
|
|
| and that power is turned |
| 2) | Batteries are not | 2) | on. |
| Check that the batteries | |||
|
| inserted |
| are inserted with the |
|
| correctly. |
| plus and minus ends |
|
|
|
| facing the correct way. |
The handset | 1) | Handset is out of | 1) | Move the handset closer |
registration |
| range of the MBU. |
| to the MBU, place it in |
failed, and the |
|
|
| the charger, and reset |
status indicator |
|
|
| the MBU. |
on the display is |
|
|
|
|
black. |
|
|
|
|
The display | 1) | Handset is out of | 1) | Move the handset closer |
reads, |
| range of the MBU. |
| to the MBU. |
“Searching for | 2) | MBU is not | 2) | Plug MBU into a power |
Gateway”. |
| powered. |
| outlet. (If possible, |
|
|
|
| a continuous power |
|
|
|
| outlet.) |
Troubleshooting