Troubleshooting
Issue | Causes | Solutions | ||
| 4) | The router | 4) a) Use port forwarding. | |
|
| blocks Internet |
| The default SIP port is |
|
| telephony. |
| 5060, and the default |
|
|
|
| RTP port is 5004. |
|
|
|
| Ensure that your router |
|
|
|
| always assigns the |
|
|
|
| same IP address to your |
|
|
|
| phone when using port |
|
|
|
| forwarding. For more |
|
|
|
| information, check your |
|
|
|
| router’s manual. |
| 5) | The router | 5) Check your router’s user | |
|
| firmware needs |
| manual to see how to |
|
| updating. |
| update the firmware. |
When I make | 1) | There is too much | 1) | a) Reduce the amount |
Internet calls, the |
| simultaneous |
| of traffic on your |
sound quality is |
| data traffic on |
| broadband connection. |
poor. |
| your broadband |
| b) Sign up for a Quality |
|
| connection. |
| of Service agreement |
|
|
|
| with your broadband |
|
|
|
| provider. |
|
|
|
| c) Order a connection |
|
|
|
| with higher speed |
|
|
|
| from your broadband |
| 2) |
| 2) | provider. |
| Your Internet | Contact your Internet | ||
|
| Telephony |
| Telephony Service |
|
| Service |
| Provider regarding |
|
| Provider’s |
| ensured voice |
|
| Quality of |
| prioritization across the |
|
| Service is based |
| network. |
|
| on a “best |
|
|
efforts” rather than a guaranteed voice priority method.