Aastra Telecom manual Troubleshooting Solutions, Model 6755i IP Phone User Guide

Page 258

Troubleshooting Solutions

Troubleshooting Solutions

Why is my display blank?

Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra 6755i Installation Guide for details.

Why is my speakerphone not working?

If you press the button and the speaker light flashes and you do not hear dial tone through the speaker phone, the Set Audio option in the phone’s Options list has been set up for headset

use. Press a second time and if the light goes out, the phone has been set up to be used only with a headset or handset. If the light stays on steady and you hear dial tone, the phone has been set up so that you can alternate between the speakerphone and the headset by pressing

. See the section “Set Audio” on page 34 for instructions on how to change the Set Audio option.

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the “Installation and Setup” section in the Aastra 6755i Installation Guide provided with your phone.

Why doesn’t my phone ring?

Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume button when the phone is on-hook and idle. For more information, refer to the “Adjusting Volume section” in the

Aastra 6755i Installation Guide provided with your phone.

Why is the light not coming on with a new Voice Mail Message?

Your phone system or service provider must provide “Visual” Message Waiting service for this function to work. Check with your System Administrator for more information.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone and handset. See the section “Connecting a Handset or Headset” in the Aastra 6755i Installation Guide for information.

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Model 6755i IP Phone User Guide

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Contents 6755i IP Phone Page Software License Agreement Software License AgreementIii Page Table of Contents Table of ContentsLine Keys, Programmable Keys, and Softkeys Dialing a Number 153 Pre-dialing a Number 154Using Intercom 156 Redial 158 Mute 159 ViiUsing the Expansion Modules 247 ViiiDocumentation About this GuideAbout this Guide Model 6755i IP Phone User GuideIntroduction Phone FeaturesIntroduction RequirementsInstallation and Setup Getting Started Getting StartedPlugging in and Starting the Phone Updating Configuration Started GettingIdle Screen Network Connected/Network Disconnected Services Intercom Directory Callers List Idle ScreenIdle Screen With Softkeys/Programmable Keys Configured ReferenceIdle Screen with Voicemail Messages Screen Display After Picking Up the HandsetAfter Handset Pickup After Pressing More Key Descriptions IP Phone Keys and Key DescriptionsIP Phone Keys and Key Descriptions Keys Key DescriptionIP Phone Keys and Key Descriptions None Option Number Methods for Customizing Your PhonePhone Options via the IP Phone UI Call ForwardMethods for Customizing Your Phone Simplified Options MenuUsing the IP Phone UI ReferencesUsing the Aastra Web UI Phone Options via the Aastra Web UIMethods for Customizing Your Phone Headings Descriptions Status OperationAvailable Functions for Softkeys and Programmable Keys Settings Headings Descriptions BasicPhone Status via IP Phone UI Phone StatusPhone Status Select Phone StatusFinding Your Phone’s IP Address Scroll to IP&MAC Addresses and press SelectPhone Status via the Aastra Web UI SIP Account Status SIP Account StatusExample Backup Registrar Line SIP Account Status Used? Status Description ConditionWhere Ring Tones and Tone Sets Customizing Your PhoneCustomizing Your Phone Ring TonesSelect Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Select Ring ToneClick on Basic Settings-Preferences-Ring Tones Press Done Select Tone SetSetting Contrast Level Contrast LevelSelect Contrast Level Select Backlight Setting the BacklightBacklight OffIf you selected Auto, press the Advanced softkey Live Dialpad Enabling/Disabling Live DialpadSelect Preferences Select Live Dialpad Audio Mode Set AudioSelect Preferences Select Set Audio Select Audio Mode Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Headset Speaker/Headset Headset/SpeakerSelect Headset Mic Volume Set Time and Time Format Configuring Time and DateTime and Date Select Preferences Select Time and Date Select Set TimeSelect Time Format Set Date and Date FormatSelect Preferences Select Time and Date Select Date Format Set Time Zone Select Preferences Select Time and Date Select Time ZoneDaylight Savings Time Select Preferences Select Time and Date Select Time Server Min summertime 1h summertime Automatic DefaultSet Time Servers Select from Time Server 1, Time Server 2, or Time ServerClick on Basic Settings-Preferences-Time and Date Setting Click to save your settings Select Screen Language LanguageSpecifying the Language to Use Français FrenchClick on Basic Settings-Preferences-Language Settings French Language InputKeypad Input Alphabet Tables English Key Uppercase Characters Lowercase CharactersSpanish GermanConfiguring Language Input Using the IP Phone UI ItalianExample Click on Basic Settings- Preferences-Language Settings Select Input LanguageLatin 2 Character Set Select User Password and press Select User PasswordSetting a User Password If you change the password Then you need toClick on Operation-User Password Resetting a User Password Reset a User PasswordClick on Operation-Reset Restarting your phoneSelect Restart Phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the PhoneClick on Operation-Phone Lock Lock the Phone? field, clickDefining an Emergency Dial Plan Emergency Description NumberDefine an Emergency Dial Plan 911110Line Keys, Programmable Keys, and Softkeys Line Keys, Programmable Keys, and SoftkeysMultiple Line and Call Appearances Services Softkeys and Programmable KeysDirectory None Callers List Programmable Keys Softkeys Keys Key Function Description Speeddial/Conf PagingEmpty Softkey Type Default States State-Based Softkeys Bottom Keys onlyState Description Key Display Behavior Label LABKey 12 configured as a speeddial Sat Jan 1 1218amLine Key Softkey Line/Call Appearance LightsLine Keys, Programmable Keys, and Softkeys Configuring a Line Key SoftkeysProgrammable Keys Speeddial Prefix Access levelKeySpeeddial Key Line=2Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speeddial Using the Speed Dial Edit Option Press SD buttonLine Keys, Programmable Keys, and Softkeys Softkeys Click on Operation-Keypad Speeddial Editing Speeddial Keys LineKeys, and Softkeys Select Preferences Select Speed Dial EditEdit the speeddial information as applicable and press Save Aastra Web UI Click on Operation-Keypad Speeddial Configuring a DND Key Do not Disturb DND KeySoftkeys Busy Lamp Field BLF Key Configuring a BLF Key GlobalThrough Configuring a BLF List Key BLF List KeySoftkeys Programmable Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Feature on your IP Phone Using the ACD Key ACD LED TableAvailable Log Out Line Keys, Programmable Keys, and Softkeys Softkeys Programmable Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup/Group Call Pickup Using Directed Call Pickup DCPUsing Group Call Pickup GCP XML Key 100 Model 6755i IP Phone User GuideConfiguring XML Services Model 6755i IP Phone User Guide 101102 Model 6755i IP Phone User Guide Configuring an XML Key Model 6755i IP Phone User Guide 103104 Model 6755i IP Phone User Guide Services Key Accessing the XML ServiceFrom the Services Menu Model 6755i IP Phone User Guide 105106 Model 6755i IP Phone User Guide From an XML KeyConfiguring a WebApps Key WebApps KeyModel 6755i IP Phone User Guide 107 Using the WebApps Key To use the WebApps keyConfiguring a Flash Key Flash KeyModel 6755i IP Phone User Guide 109 110 Model 6755i IP Phone User Guide Configuring a Sprecode Key Sprecode KeyModel 6755i IP Phone User Guide 111 112 Model 6755i IP Phone User Guide Park/Pickup Static Configuration Park/Pickup KeysModel 6755i IP Phone User Guide 113 Park/Pickup Call Server Configuration Values 114 Model 6755i IP Phone User GuideServer Park Values Pickup Values Configuring Park /Pickup using Static Configuration Click on Basic Settings-Preferences-GeneralModel 6755i IP Phone User Guide 115 Configuring Park/Pickup using Key Configuration Park/Pickup Key ConfigurationKey Configuration Using the Aastra Web UI 116 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 117 118 Model 6755i IP Phone User Guide Park a Call Using the Park Call/Pickup Parked Call FeatureModel 6755i IP Phone User Guide 119 Pickup a Parked Call120 Model 6755i IP Phone User Guide Configuring a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only How it worksModel 6755i IP Phone User Guide 121 Configuring a Call Forward Key Call Forward Key122 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 123 BLF/Xfer 124 Model 6755i IP Phone User GuideBLF/Xfer Key Requirements and Functionality Configuring a BLF/Xfer Key Model 6755i IP Phone User Guide 125126 Model 6755i IP Phone User Guide Speeddial/Xfer Model 6755i IP Phone User Guide 127Speeddial/Xfer Key Requirements and Functionality Configuring a Speeddial/Xfer Key 128 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 129 Speeddial/Conf 130 Model 6755i IP Phone User GuideConfiguring a Speeddial/Conf Key Model 6755i IP Phone User Guide 131132 Model 6755i IP Phone User Guide Services Key Model 6755i IP Phone User Guide 133Configuring a Services Key 134 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 135 Configuring a Directory Key Directory Key136 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 137 Configuring a Callers List Key Callers List Key138 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 139 Configuring an Intercom Key Intercom Key140 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 141 Configuring a Phone Lock Key Phone Lock Key142 Model 6755i IP Phone User Guide Using the Lock/Unlock Key on the IP Phone Model 6755i IP Phone User Guide 143Configuring a Paging Key Paging Key Sends the RTP Stream144 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 145 Using the Paging Key 146 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 147 Configuring a None Key None Key148 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 149 Configuring an Empty Key Empty Key150 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 151 Deleting a Key 152 Model 6755i IP Phone User GuideMaking Calls Dialing a NumberModel 6755i IP Phone User Guide 153 Pre-dialing a Number Using Handsfree SpeakerphoneMaking Calls 154 Model 6755i IP Phone User GuideTo change this volume Using a HeadsetAdvanced Volume Controls for the Headset Mic To Make and Receive Calls Using a HeadsetUsing Intercom Using the Icom Key156 Model 6755i IP Phone User Guide Incoming Intercom Features Description Aastra Web UI Model 6755i IP Phone User Guide 157158 Model 6755i IP Phone User Guide Accessing the Redial ListRedial Deleting from the Redial ListMute Model 6755i IP Phone User Guide 159Answering an Incoming Call Receiving CallsReceiving Calls 160 Model 6755i IP Phone User GuideSending an Incoming Call to Voicemail Model 6755i IP Phone User Guide 161Placing a Call on Hold Handling CallsHandling Calls 162 Model 6755i IP Phone User GuideAutomatic Hold When on HoldModel 6755i IP Phone User Guide 163 Retrieving a Held Call164 Model 6755i IP Phone User Guide Screen that displays when handset is liftedTransferring Calls Blind TransferTransfer Key when handset is lifted Model 6755i IP Phone User Guide 165To transfer a call to another extension Conferencing Calls 166 Model 6755i IP Phone User GuideLocal Conferencing Using Local Conferencing Conference key when handset is liftedModel 6755i IP Phone User Guide 167 168 Model 6755i IP Phone User Guide Joining Two Active Calls in a Single ConferenceCentralized Conferencing for Sylantro and Broadsoft Servers Using Centralized Conferencing Model 6755i IP Phone User Guide 169Setting Up Multiple Conferences for Sylantro Server only 170 Model 6755i IP Phone User GuideEnding Calls Model 6755i IP Phone User Guide 171Joining Additional Parties to Active Conferences Managing Calls Accessing Your DirectoryManaging Calls Directory ListSorting Entries and Quick Search Feature Model 6755i IP Phone User Guide 173Managing the Directory List Screen 174 Model 6755i IP Phone User GuideAdding New Entries to the Directory List Directory List LimitationsModel 6755i IP Phone User Guide 175 Editing Entries in the Directory List176 Model 6755i IP Phone User Guide Scrolling Multiple Screens Per EntryModel 6755i IP Phone User Guide 177 Arranging Multiple Screens178 Model 6755i IP Phone User Guide Deleting Entries from the Directory ListModel 6755i IP Phone User Guide 179 Saving Entries to the Directory List180 Model 6755i IP Phone User Guide Directory Key Callers List KeyDirectory Key Redial List Key Model 6755i IP Phone User Guide 181 Downloading the Directory List to Your PCDownload the Directory List Accessing the Directory List182 Model 6755i IP Phone User Guide Click on Operation-DirectoryCaller’s List Screen Display Callers ListModel 6755i IP Phone User Guide 183 Display Item DescriptionPress the Callers List key. or Accessing the Callers List184 Model 6755i IP Phone User Guide Callers List Key Handsfree ButtonModel 6755i IP Phone User Guide 185 Editing Entries in the Callers List186 Model 6755i IP Phone User Guide Deleting Entries from the Callers ListModel 6755i IP Phone User Guide 187 Downloading the Callers List to Your PCDownload the Callers List Account Configuration DND and Call Forwarding DND Account-Based Configuration188 Model 6755i IP Phone User Guide Configuring DND Model 6755i IP Phone User Guide 189Configuring DND Using the Aastra Web UI 190 Model 6755i IP Phone User GuideClick on Basic Settings-Account Configuration Using DND Modes via the IP Phone UIModel 6755i IP Phone User Guide 191 DND in Account Mode DND in Phone Mode Default192 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 193 DND in Custom ModeCall Forward Account-Based Configuration IndicatesPage Configuring Cfwd Using the Aastra Web UI Model 6755i IP Phone User Guide 195196 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 197 198 Model 6755i IP Phone User Guide Using Cfwd via the IP Phone UI Cfwd in Account ModeModel 6755i IP Phone User Guide 199 200 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 201 Call Forward State ScreenChange the State Change the Number Change the No. Rings Cfwd in Phone Mode Mode Screen No Cfwd phone202 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 203 Calls Managing204 Model 6755i IP Phone User Guide Cfwd in Custom Mode Model 6755i IP Phone User Guide 205Account Screen 206 Model 6755i IP Phone User Guide State Model 6755i IP Phone User Guide 207Change No. Rings208 Model 6755i IP Phone User Guide Services Key Callers List Missed Calls IndicatorAccessing and Clearing Missed Calls Model 6755i IP Phone User Guide 209Using Voicemail Voicemail210 Model 6755i IP Phone User Guide Star Codes Additional FeaturesAdditional Features Suppress Dtmf PlaybackClick on Basic Settings-Preferences 212 Model 6755i IP Phone User GuideConfiguring Display of Dtmf Digits Display Dtmf DigitsModel 6755i IP Phone User Guide 213 214 Model 6755i IP Phone User Guide Enable/Disable Call Waiting Model 6755i IP Phone User Guide 215Enabling/Disabling Call Waiting 216 Model 6755i IP Phone User Guide Configuring Call Waiting Tone Play Call Waiting ToneModel 6755i IP Phone User Guide 217 Configuring Stuttered Dial Tone Stuttered Dial Tone218 Model 6755i IP Phone User Guide Configuring XML Beep Support XML Beep SupportModel 6755i IP Phone User Guide 219 Status Scroll Delay Configuring Status Scroll Delay220 Model 6755i IP Phone User Guide Transfer/Conference Call Behavior Incoming Call Interrupts DialingModel 6755i IP Phone User Guide 221 Intercom BehaviorConfiguring Incoming Call Interrupts Dialing 222 Model 6755i IP Phone User GuideSwitch UI Focus to Ringing Line Model 6755i IP Phone User Guide 223Preferred Line and Preferred Line Timeout Phone Feature Preferred Line Behavior224 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 225 Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls226 Model 6755i IP Phone User Guide Using the Goodbye Key to Cancel Incoming Calls Feature Goodbye Key Cancels Incoming Call isModel 6755i IP Phone User Guide 227 Configuring UPnP Mapping Lines UPnP Mapping Lines for remote phones228 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 229 Message Waiting Indicator Configuring Message Waiting Indicator230 Model 6755i IP Phone User Guide Incoming Intercom Incoming Intercom Call FeaturesModel 6755i IP Phone User Guide 231 Microphone MuteAuto-Answer/Play Warning Tone Configuring Incoming Intercom Settings232 Model 6755i IP Phone User Guide Allow BargeModel 6755i IP Phone User Guide 233 Using Redial Key for Last Number Redial 234 Model 6755i IP Phone User GuideConfiguring Group RTP Paging Model 6755i IP Phone User Guide 235Group RTP Paging receives RTP streams Group Paging RTP Settings 236 Model 6755i IP Phone User GuideConfiguring Lldp Elin Model 6755i IP Phone User Guide 237Outgoing Intercom Calls Available Features Enabled by AdministratorsAvailable Features Enabled by Administrators Missed Call Summary SubscriptionCentralized Conferencing Customizable Callers List Key and Services KeyAutodial Hotline and Warmline Model 6755i IP Phone User Guide 239Answer and Ignore Softkeys for XML Applications XML Softkey for Special Characters in XML Applications240 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 241 Using the Keypad During Active XML ApplicationsPlaying a WAV File On Your Phone IP Phone UI Screen During WAV StreamingKey Redirection 242 Model 6755i IP Phone User GuideOptions Key RTP Recording and Simultaneous Playing XML Applications and Off-Hook InteractionXML Override for a Locked Phone Model 6755i IP Phone User Guide 243Hold Feature Enhancement for Broadsoft Servers IP Phone UI when Broadsoft CMS is Enabled244 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 245 Model M670i and M675i Expansion ModulesModel M670i and M675i Expansion Modules Model M670i246 Model 6755i IP Phone User Guide Expansion Module keys support the following functionsM670i Expansion Module Using the Expansion ModulesModel 6755i IP Phone User Guide 247 M675i Expansion Module248 Model 6755i IP Phone User Guide 1 Screen2 Screen Model 6755i IP Phone User Guide 249 Press-and-Hold to Create a Speeddial KeyTroubleshooting Solutions Troubleshooting Solutions250 Model 6755i IP Phone User Guide How do I change my user password? What are services, and how do I use them?Why does my phone display the No Service message? Model 6755i IP Phone User Guide 251Why does my phone display Bad Encrypted Config? 252 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 253 How do I restart the IP phone?254 Model 6755i IP Phone User Guide How do I lock my phone?Model 6755i IP Phone User Guide 255 Page Warranty Repair Services Limited WarrantyLimited Warranty Model 6755i IP Phone User Guide 257After Warranty Service 258 Model 6755i IP Phone User GuideTime Zone Name/Time Zone Code Table Appendix a Time Zone CodesAppendix a Time Zone Codes Time Zone Name Time Zone CodeNST Time SGT Index IndexIndex-2 Model 6755i IP Phone User Guide Index-3 Index-4 Model 6755i IP Phone User Guide
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