Aastra Telecom 6755i manual Using the ACD Feature on your IP Phone

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Programmable Keys

Note: It is recommended you configure no more than a single ACD programmable key or Expansion Module key per IP phone.

7.Select from "Key 1" through "Key 6"

8.In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

Expansion Module Keys

9.Select from “Key 1” through “Key 36” (M670i) or

Select from “Key 1” through “Key 60” (M675i)

10.(M675i) In the "Label" field, enter a label to apply to this ACD key.

11.In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

12.Click to save your changes.

Using the ACD Feature on your IP Phone

The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, you must preconfigure an ACD softkey, programmable key,. or expansion module key on your IP Phone as described in the previous procedure.

Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for more information.

When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once logged in, you can make your phone “available” or “unavailable” to take calls by pressing the Available/Unavailable Key ( ). The server monitors your IP phone status. When you set the IP phone to “available,” the server begins distributing calls to your phone. When you set the IP phone to “unavailable,” the server temporarily stops distributing calls to your phone.

The LED for the ACD Key shows the current status of your phone.

Line Keys, Programmable Keys, and Softkeys

Model 6755i IP Phone User Guide

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Contents 6755i IP Phone Page Software License Agreement Software License AgreementIii Page Table of Contents Table of ContentsDialing a Number 153 Pre-dialing a Number 154 Line Keys, Programmable Keys, and SoftkeysVii Using Intercom 156 Redial 158 Mute 159Viii Using the Expansion Modules 247Model 6755i IP Phone User Guide About this GuideAbout this Guide DocumentationRequirements Phone FeaturesIntroduction IntroductionInstallation and Setup Getting Started Getting StartedPlugging in and Starting the Phone Updating Configuration Started GettingIdle Screen Network Connected/Network Disconnected Idle Screen Services Intercom Directory Callers ListReference Idle Screen With Softkeys/Programmable Keys ConfiguredScreen Display After Picking Up the Handset Idle Screen with Voicemail MessagesAfter Handset Pickup After Pressing More Keys Key Description IP Phone Keys and Key DescriptionsIP Phone Keys and Key Descriptions Key DescriptionsIP Phone Keys and Key Descriptions None Call Forward Methods for Customizing Your PhonePhone Options via the IP Phone UI Option NumberSimplified Options Menu Methods for Customizing Your PhoneReferences Using the IP Phone UIPhone Options via the Aastra Web UI Using the Aastra Web UIMethods for Customizing Your Phone Headings Descriptions Status OperationAvailable Functions for Softkeys and Programmable Keys Headings Descriptions Basic SettingsSelect Phone Status Phone StatusPhone Status Phone Status via IP Phone UIScroll to IP&MAC Addresses and press Select Finding Your Phone’s IP AddressPhone Status via the Aastra Web UI SIP Account Status SIP Account StatusExample Backup Registrar Line SIP Account Status Used? Status Description ConditionWhere Ring Tones Customizing Your PhoneCustomizing Your Phone Ring Tones and Tone SetsSelect Ring Tone Configuring Ring Tones and Tone SetsRing Tone Sets Select PreferencesPress Done Select Tone Set Click on Basic Settings-Preferences-Ring TonesSetting Contrast Level Contrast LevelSelect Contrast Level Off Setting the BacklightBacklight Select BacklightIf you selected Auto, press the Advanced softkey Live Dialpad Enabling/Disabling Live DialpadSelect Preferences Select Live Dialpad Set Audio Audio ModeHeadset Speaker/Headset Headset/Speaker Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Select Preferences Select Set Audio Select Audio ModeSelect Headset Mic Volume Select Preferences Select Time and Date Select Set Time Configuring Time and DateTime and Date Set Time and Time FormatSelect Time Format Set Date and Date FormatSelect Preferences Select Time and Date Select Date Format Set Time Zone Select Preferences Select Time and Date Select Time ZoneDaylight Savings Time Select from Time Server 1, Time Server 2, or Time Server Min summertime 1h summertime Automatic DefaultSet Time Servers Select Preferences Select Time and Date Select Time ServerClick on Basic Settings-Preferences-Time and Date Setting Click to save your settings Français French LanguageSpecifying the Language to Use Select Screen LanguageClick on Basic Settings-Preferences-Language Settings Key Uppercase Characters Lowercase Characters Language InputKeypad Input Alphabet Tables English FrenchGerman SpanishConfiguring Language Input Using the IP Phone UI ItalianExample Select Input Language Click on Basic Settings- Preferences-Language SettingsLatin 2 Character Set If you change the password Then you need to User PasswordSetting a User Password Select User Password and press SelectClick on Operation-User Password Reset a User Password Resetting a User PasswordClick on Operation-Reset Restarting your phoneSelect Restart Phone Unlock the Phone Phone LockLocking/Unlocking a Phone Lock the PhoneLock the Phone? field, click Click on Operation-Phone LockEmergency Description Number Defining an Emergency Dial Plan911110 Define an Emergency Dial PlanLine Keys, Programmable Keys, and Softkeys Line Keys, Programmable Keys, and SoftkeysMultiple Line and Call Appearances Services Softkeys and Programmable KeysDirectory None Callers List Programmable Keys Softkeys Keys Key Function Description Speeddial/Conf PagingEmpty Softkey Type Default States State-Based Softkeys Bottom Keys onlyState Description Label LAB Key Display BehaviorSat Jan 1 1218am Key 12 configured as a speeddialSoftkey Line/Call Appearance Lights Line KeyLine Keys, Programmable Keys, and Softkeys Softkeys Configuring a Line KeyProgrammable Keys Line=2 Access levelKeySpeeddial Key Speeddial PrefixEnter Name Enter Number Line Save Backspace ABC Cancel Enter Name Press SD button Creating a Speeddial Using the Speed Dial Edit OptionLine Keys, Programmable Keys, and Softkeys Softkeys Click on Operation-Keypad Speeddial Select Preferences Select Speed Dial Edit LineKeys, and Softkeys Editing Speeddial KeysEdit the speeddial information as applicable and press Save Aastra Web UI Click on Operation-Keypad Speeddial Do not Disturb DND Key Configuring a DND KeySoftkeys Busy Lamp Field BLF Key Global Configuring a BLF KeyThrough BLF List Key Configuring a BLF List KeySoftkeys Programmable Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Feature on your IP Phone ACD LED Table Using the ACD KeyAvailable Log Out Line Keys, Programmable Keys, and Softkeys Softkeys Programmable Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup DCP Using Directed Call Pickup/Group Call PickupUsing Group Call Pickup GCP 100 Model 6755i IP Phone User Guide XML KeyModel 6755i IP Phone User Guide 101 Configuring XML Services102 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 103 Configuring an XML Key104 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 105 Accessing the XML ServiceFrom the Services Menu Services KeyFrom an XML Key 106 Model 6755i IP Phone User GuideConfiguring a WebApps Key WebApps KeyModel 6755i IP Phone User Guide 107 To use the WebApps key Using the WebApps KeyConfiguring a Flash Key Flash KeyModel 6755i IP Phone User Guide 109 110 Model 6755i IP Phone User Guide Configuring a Sprecode Key Sprecode KeyModel 6755i IP Phone User Guide 111 112 Model 6755i IP Phone User Guide Park/Pickup Static Configuration Park/Pickup KeysModel 6755i IP Phone User Guide 113 Park/Pickup Call Server Configuration Values 114 Model 6755i IP Phone User GuideServer Park Values Pickup Values Configuring Park /Pickup using Static Configuration Click on Basic Settings-Preferences-GeneralModel 6755i IP Phone User Guide 115 116 Model 6755i IP Phone User Guide Park/Pickup Key ConfigurationKey Configuration Using the Aastra Web UI Configuring Park/Pickup using Key ConfigurationModel 6755i IP Phone User Guide 117 118 Model 6755i IP Phone User Guide Pickup a Parked Call Using the Park Call/Pickup Parked Call FeatureModel 6755i IP Phone User Guide 119 Park a CallHow it works Configuring a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only 120 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 121 Configuring a Call Forward Key Call Forward Key122 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 123 BLF/Xfer 124 Model 6755i IP Phone User GuideBLF/Xfer Key Requirements and Functionality Model 6755i IP Phone User Guide 125 Configuring a BLF/Xfer Key126 Model 6755i IP Phone User Guide Speeddial/Xfer Model 6755i IP Phone User Guide 127Speeddial/Xfer Key Requirements and Functionality 128 Model 6755i IP Phone User Guide Configuring a Speeddial/Xfer KeyModel 6755i IP Phone User Guide 129 130 Model 6755i IP Phone User Guide Speeddial/ConfModel 6755i IP Phone User Guide 131 Configuring a Speeddial/Conf Key132 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 133 Services Key134 Model 6755i IP Phone User Guide Configuring a Services KeyModel 6755i IP Phone User Guide 135 Configuring a Directory Key Directory Key136 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 137 Configuring a Callers List Key Callers List Key138 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 139 Configuring an Intercom Key Intercom Key140 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 141 Configuring a Phone Lock Key Phone Lock Key142 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 143 Using the Lock/Unlock Key on the IP PhoneConfiguring a Paging Key Paging Key Sends the RTP Stream144 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 145 146 Model 6755i IP Phone User Guide Using the Paging KeyModel 6755i IP Phone User Guide 147 Configuring a None Key None Key148 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 149 Configuring an Empty Key Empty Key150 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 151 152 Model 6755i IP Phone User Guide Deleting a KeyMaking Calls Dialing a NumberModel 6755i IP Phone User Guide 153 154 Model 6755i IP Phone User Guide Using Handsfree SpeakerphoneMaking Calls Pre-dialing a NumberTo Make and Receive Calls Using a Headset Using a HeadsetAdvanced Volume Controls for the Headset Mic To change this volumeUsing Intercom Using the Icom Key156 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 157 Incoming Intercom Features Description Aastra Web UIDeleting from the Redial List Accessing the Redial ListRedial 158 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 159 Mute160 Model 6755i IP Phone User Guide Receiving CallsReceiving Calls Answering an Incoming CallModel 6755i IP Phone User Guide 161 Sending an Incoming Call to Voicemail162 Model 6755i IP Phone User Guide Handling CallsHandling Calls Placing a Call on HoldRetrieving a Held Call When on HoldModel 6755i IP Phone User Guide 163 Automatic HoldBlind Transfer Screen that displays when handset is liftedTransferring Calls 164 Model 6755i IP Phone User GuideTransfer Key when handset is lifted Model 6755i IP Phone User Guide 165To transfer a call to another extension Conferencing Calls 166 Model 6755i IP Phone User GuideLocal Conferencing Using Local Conferencing Conference key when handset is liftedModel 6755i IP Phone User Guide 167 168 Model 6755i IP Phone User Guide Joining Two Active Calls in a Single ConferenceCentralized Conferencing for Sylantro and Broadsoft Servers Model 6755i IP Phone User Guide 169 Using Centralized Conferencing170 Model 6755i IP Phone User Guide Setting Up Multiple Conferences for Sylantro Server onlyEnding Calls Model 6755i IP Phone User Guide 171Joining Additional Parties to Active Conferences Directory List Accessing Your DirectoryManaging Calls Managing CallsSorting Entries and Quick Search Feature Model 6755i IP Phone User Guide 173Managing the Directory List Directory List Limitations 174 Model 6755i IP Phone User GuideAdding New Entries to the Directory List ScreenEditing Entries in the Directory List Model 6755i IP Phone User Guide 175Scrolling Multiple Screens Per Entry 176 Model 6755i IP Phone User GuideArranging Multiple Screens Model 6755i IP Phone User Guide 177Deleting Entries from the Directory List 178 Model 6755i IP Phone User GuideSaving Entries to the Directory List Model 6755i IP Phone User Guide 179180 Model 6755i IP Phone User Guide Directory Key Callers List KeyDirectory Key Redial List Key Downloading the Directory List to Your PC Model 6755i IP Phone User Guide 181Click on Operation-Directory Accessing the Directory List182 Model 6755i IP Phone User Guide Download the Directory ListDisplay Item Description Callers ListModel 6755i IP Phone User Guide 183 Caller’s List Screen DisplayCallers List Key Handsfree Button Accessing the Callers List184 Model 6755i IP Phone User Guide Press the Callers List key. orEditing Entries in the Callers List Model 6755i IP Phone User Guide 185Deleting Entries from the Callers List 186 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 187 Downloading the Callers List to Your PCDownload the Callers List Account Configuration DND and Call Forwarding DND Account-Based Configuration188 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 189 Configuring DND190 Model 6755i IP Phone User Guide Configuring DND Using the Aastra Web UIClick on Basic Settings-Account Configuration Using DND Modes via the IP Phone UIModel 6755i IP Phone User Guide 191 DND in Account Mode DND in Phone Mode Default192 Model 6755i IP Phone User Guide Indicates DND in Custom ModeCall Forward Account-Based Configuration Model 6755i IP Phone User Guide 193Page Model 6755i IP Phone User Guide 195 Configuring Cfwd Using the Aastra Web UI196 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 197 198 Model 6755i IP Phone User Guide Using Cfwd via the IP Phone UI Cfwd in Account ModeModel 6755i IP Phone User Guide 199 200 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 201 Call Forward State ScreenChange the State Change the Number Change the No. Rings Cfwd in Phone Mode Mode Screen No Cfwd phone202 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 203 Calls Managing204 Model 6755i IP Phone User Guide Cfwd in Custom Mode Model 6755i IP Phone User Guide 205Account Screen 206 Model 6755i IP Phone User Guide No. Rings Model 6755i IP Phone User Guide 207Change State208 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 209 Missed Calls IndicatorAccessing and Clearing Missed Calls Services Key Callers ListUsing Voicemail Voicemail210 Model 6755i IP Phone User Guide Suppress Dtmf Playback Additional FeaturesAdditional Features Star Codes212 Model 6755i IP Phone User Guide Click on Basic Settings-PreferencesConfiguring Display of Dtmf Digits Display Dtmf DigitsModel 6755i IP Phone User Guide 213 214 Model 6755i IP Phone User Guide Enable/Disable Call Waiting Model 6755i IP Phone User Guide 215Enabling/Disabling Call Waiting 216 Model 6755i IP Phone User Guide Configuring Call Waiting Tone Play Call Waiting ToneModel 6755i IP Phone User Guide 217 Configuring Stuttered Dial Tone Stuttered Dial Tone218 Model 6755i IP Phone User Guide Configuring XML Beep Support XML Beep SupportModel 6755i IP Phone User Guide 219 Status Scroll Delay Configuring Status Scroll Delay220 Model 6755i IP Phone User Guide Intercom Behavior Incoming Call Interrupts DialingModel 6755i IP Phone User Guide 221 Transfer/Conference Call Behavior222 Model 6755i IP Phone User Guide Configuring Incoming Call Interrupts DialingModel 6755i IP Phone User Guide 223 Switch UI Focus to Ringing LinePreferred Line and Preferred Line Timeout Phone Feature Preferred Line Behavior224 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 225 Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls226 Model 6755i IP Phone User Guide Using the Goodbye Key to Cancel Incoming Calls Feature Goodbye Key Cancels Incoming Call isModel 6755i IP Phone User Guide 227 Configuring UPnP Mapping Lines UPnP Mapping Lines for remote phones228 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 229 Message Waiting Indicator Configuring Message Waiting Indicator230 Model 6755i IP Phone User Guide Microphone Mute Incoming Intercom Call FeaturesModel 6755i IP Phone User Guide 231 Incoming IntercomAllow Barge Configuring Incoming Intercom Settings232 Model 6755i IP Phone User Guide Auto-Answer/Play Warning ToneModel 6755i IP Phone User Guide 233 234 Model 6755i IP Phone User Guide Using Redial Key for Last Number RedialConfiguring Group RTP Paging Model 6755i IP Phone User Guide 235Group RTP Paging receives RTP streams 236 Model 6755i IP Phone User Guide Group Paging RTP SettingsModel 6755i IP Phone User Guide 237 Configuring Lldp ElinMissed Call Summary Subscription Available Features Enabled by AdministratorsAvailable Features Enabled by Administrators Outgoing Intercom CallsModel 6755i IP Phone User Guide 239 Customizable Callers List Key and Services KeyAutodial Hotline and Warmline Centralized ConferencingAnswer and Ignore Softkeys for XML Applications XML Softkey for Special Characters in XML Applications240 Model 6755i IP Phone User Guide IP Phone UI Screen During WAV Streaming Using the Keypad During Active XML ApplicationsPlaying a WAV File On Your Phone Model 6755i IP Phone User Guide 241Key Redirection 242 Model 6755i IP Phone User GuideOptions Key Model 6755i IP Phone User Guide 243 XML Applications and Off-Hook InteractionXML Override for a Locked Phone RTP Recording and Simultaneous PlayingHold Feature Enhancement for Broadsoft Servers IP Phone UI when Broadsoft CMS is Enabled244 Model 6755i IP Phone User Guide Model M670i Model M670i and M675i Expansion ModulesModel M670i and M675i Expansion Modules Model 6755i IP Phone User Guide 245Expansion Module keys support the following functions 246 Model 6755i IP Phone User GuideM675i Expansion Module Using the Expansion ModulesModel 6755i IP Phone User Guide 247 M670i Expansion Module248 Model 6755i IP Phone User Guide 1 Screen2 Screen Press-and-Hold to Create a Speeddial Key Model 6755i IP Phone User Guide 249Troubleshooting Solutions Troubleshooting Solutions250 Model 6755i IP Phone User Guide Model 6755i IP Phone User Guide 251 What are services, and how do I use them?Why does my phone display the No Service message? How do I change my user password?252 Model 6755i IP Phone User Guide Why does my phone display Bad Encrypted Config?How do I restart the IP phone? Model 6755i IP Phone User Guide 253How do I lock my phone? 254 Model 6755i IP Phone User GuideModel 6755i IP Phone User Guide 255 Page Model 6755i IP Phone User Guide 257 Limited WarrantyLimited Warranty Warranty Repair Services258 Model 6755i IP Phone User Guide After Warranty ServiceTime Zone Name Time Zone Code Appendix a Time Zone CodesAppendix a Time Zone Codes Time Zone Name/Time Zone Code TableNST Time SGT Index IndexIndex-2 Model 6755i IP Phone User Guide Index-3 Index-4 Model 6755i IP Phone User Guide
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