Aastra Telecom 57I CT, 55I, 53I manual Voicemail Settings, Range Example

Page 586

IP Phone Administrator Guide

Operational, Basic, and Advanced Parameters

Appendix A

Voicemail Settings

Parameter

Configuration Files aastra.cfg, <mac>.cfg

sip lineN vmail

 

Note: The value of "N" is 1 - 9

 

for 53i, 55i, 57i, 57i CT.

 

 

 

Description

Use this parameter in the <mac>.cfg file to configure the phone to dial a

 

specific number to access an existing voicemail account on a Service

 

Provider’s server. The user then follows the voicemail instructions for

 

listening to voicemails.

 

Note: The phone must have a registered voicemail account from a

 

server for this feature to be enabled.

 

When no registered voicemail accounts are registered to the phone, the

 

display shows "List Empty".

 

The phone displays up to 99 voicemails for an account even if the

 

number of voicemails exceeds the limit.

 

Registered account numbers/URIs that exceed the length of the screen,

 

either with or without the voicemail icon and the message count, are

 

truncated with an ellipse character at the end of the number/URI string.

 

 

Format

Integer

 

 

Default Value

Not Applicable

 

 

Range

0 to 99

 

 

Example

sip line1 vmail: *97

 

Note: In the above example, the user would dial *97 to access the

 

voicemail account.

 

 

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41-001160-00, Release 2.1, Rev 04

Image 586
Contents SIP IP Phone Page Software License Agreement Page Contents Contents Chapter Configuring Operational Features 113 Chapter Configuring Advanced Operational Features Chapter Troubleshooting 100 Appendix B Configuration Server Setup Appendix E Sample BLF Softkey Settings Limited Warranty Introduction AudienceOther Documentation Chapters and appendixes in this guide For Go toPage Topics TopicDescription ReferencesOptional Accessories Reference536M Expansion Module For 53i, 55i, 57i, and 57i CT For 55i, 57i, and 57i CT53i Phone Features Model 53i IP Phone53i Key Descriptions Keys Key DescriptionDirectory 55i Phone Features Model 55i IP Phone55i Key Descriptions Icom Dial 57i and 57i CT Phone Features Model 57i and 57i CT IP Phone57i and 57i CT Key Descriptions Options List Applications and voicemail, provided by third parties Accesses the last 200 calls receivedAccesses another extension on the network Alphabetical order57i CT Cordless Handset Key Descriptions 57i CT Cordless Handset FeaturesFunction # Function Description Softkeys Firmware Installation Information Installation ConsiderationsInstallation Requirements Configuration Server Requirement Firmware and Configuration Files IP Phone Associated Model FirmwareConfiguration File Precedence Installing the Firmware/Configuration Files Step ActionPage Configuration Interface Methods Configuration Methods IP Phone UIOptions Key 57i/57i CTFrom the 57i CT handset Using the Options KeyFrom the 53i, 55i, or 57i/57i CT On the 55i, 57i, 57i CTAastra Web UI HTTP/HTTPS SupportHttps Client HTTP/HTTPS Client and Server SupportHttps Server Using Https via the Aastra Web UI Accessing the Aastra Web UI IP address or host name55i Network Status Window Logout button Status OperationHandset Keys ResetExpansion Module N DirectoryPreferences Basic SettingsCall Forward Advanced Settings Enabling/Disabling the Aastra Web UI To disable the Aastra Web UITroubleshooting TLS SupportUsing the Configuration Files Configuration Files Administrator OnlyReferences Directory 1 companydirectory Directory 2 mypersonaldirectory Administrator Options Administrator Options-Administrator Menu using the default password IP Phone UI OptionsAdministrator Menu ReferencesFull Options Menu Simplified Options Menu Handset PairingSimplified IP Phone UI Options Menu Phone StatusConfiguring the Simplified IP Phone UI Options Menu Administrator Web UI Menu Aastra Web UI OptionsBasic Settings-Preferences-General Operation-ResetAdvanced Settings Configuration File Options Phone Status Screen for 53i Phone Phone StatusPhone Status via IP Phone UI Phone Status Screen for 55i, 57i, and 57i CT PhonesPC Port IP&MAC AddressesLAN Port Firmware InfoHardware Information Network AttributesFirmware Information Select Restart Phone Restarting the Phone Using the IP Phone UIRestarting Your Phone ForRestarting the Phone Using the Aastra Web UI Click on Operation-Reset-PhoneSetting Factory Defaults Using the IP Phone UI Set Phone to Factory Defaults/Erase Local ConfigurationSetting Factory Defaults on the Phone Select Factory DefaultSettings Factory Defaults Using the Aastra Web UI Erasing the Phone’s Local Configuration Select Erase Local ConfigAastra Web UI General Settings Basic SettingsParameter Aastra Web UI Configuration Files Description This feature on the Basic Preferences screen is Available on the 55i, 57i, and 57i CT onlyAastra Web UI Configuration Files Description ParameterIncoming Intercom Settings all models Parameter Description Aastra Web UI Configuration FilesIncoming/Outgoing Intercom Calls Outgoing Intercom Settings 55i, 57i, and 57i CT only Intercom line parameter Key Mapping Mapping onPriority Alerting Settings Ring TonesOptions Directed Call Pickup DCP Call Pickup BLF or XML Call Interception onAuto Call Distribution ACD Settings Time and DateLanges.txt LanguageLangfr-ca.txt Langde.txtNetwork Settings Basic Network Settings DhcpIP Phone UI Aastra Web UI Configuration Files Description Parameter ParametersConfiguring LAN and PC Port Advanced Network Settings OptionsConfiguring NAT Address Server1, time server2, and time Network Time Servers onHttps Type of Service ToS, Dscp SIPGlobal Settings LAN Port Settings PortWhere the Dscp value range is PC Port Settings Port ExampleSIP Settings Basic SIP Authentication SettingsOptions Line Appearance BLA 55i Basic SIP Network Settings OFF URI Advanced SIP Settings Advanced SIP Settings optional onLine Number in Register Messages on Parameter Parameters Registration Renewal Broadsoft Servers on RTP Settings You can configure the following RTP settingsReal-time Transport Protocol RTP Settings on Line Settings IP Phone Available ModelSoftkeys, Programmable Keys, Expansion Module Keys IP Phone Model Softkeys Expansion Module Programmable KeysAction URI Configuration Server Settings Download Protocol SettingsTo the FTP server. See the following Http path Https path Auto-Resync Settings Mode Auto resync modeSection, Automatic Update XML Push Server List Approved IP Addresses Firmware Update Features Configuring the IP Phones Configuring the IP Overview Network Settings Basic Network SettingsProtocol Format Examples HttpConfiguring Dhcp DNS CachingSelect Administrator Menu Select Network SettingsConfiguring Network Settings Manually Configuring Aastra Web UI Auto-negotiation Configuring LAN and PC Port NegotiationHalf-Duplex 10Mbps or 100Mbps Full-Duplex 10Mbps or 100Mbps Configuring the LAN Port and PC PortSelect LAN Port Link Default is AutoNegotiation Select PC Port LinkDefault is Auto Negotiation To save your settings Advanced Network Settings Network Address Translation NATSBC or ALG proxy/registrar NAT router configurationNortel Proxy/Registrar Other proxy/registrarsConfiguring Nortel NAT optional Nortel Networks NATSelect Restart 41-001160-00, Release 2.1, Rev Aastra Web UI Select Network Settings Select Static NAT Configuring NAT Address and Port optionalSelect NAT RTP Port Aastra Web UI Https Client/Server Configuration Configuring Https Client and Server Settings Configure Https Client Configure Https ServerTSL Universal Plug and Play UPnP for remote phones Configuring UPnP optional Upnp manager Upnp gateway Sip nat rtp portSelect Network Settings Select NAT Settings Select RestartAastra Web UI Virtual LAN optional LAN Port GlobalPC Port Vlan Priority Dscp Range/VLAN Priority MappingDscp Range/VLAN Priority RangeSelect Network Settings Select Type of Service Dscp Configuring Type of Service ToS/DSCP optionalProtocol Default Dscp Name ToS FieldSelect Restart Configuring Select Vlan Enable Configuring Vlan optionalSelect Network Settings Select Vlan Settings Select Phone Vlan Select Vlan PrioritySIP Priority RTP Priority Rtcp Priority To set Vlan ID and priority for LAN Port PortSelect Phone Vlan To set Vlan ID and priority for PC Port PortSelect PC Port Priority Step Action Click on Advanced Settings-Network-VLAN To set Vlan ID and priority for the LAN Port PortTo set Vlan ID and priority for the PC Port Port Network Time Servers Configuring NTP Servers optionalSelect Timer Server 1, Timer Server 2, or Time Server Select Preferences Select Time and Date Select Time ServerConfiguring the IP Phones To save your changes Global SIP Settings SIP Global Parameters Basic SIP SettingsSIP Global Authentication Parameters SIP Global Network ParametersIP Phone UI Parameters Aastra Web UI Parameters SIP Per-Line Authentication ParametersSIP Per-Line Parameters SIP Per-Line Network ParametersSIP Precedence Example How it Works Backup Proxy/Registrar SupportSIP Server SRV Lookup Configuring Basic SIP Network Settings optional Configuring Registrar IP and Registrar Port Configuring Proxy IP and Proxy PortEnabling/Disabling the Use of the Registrar Server Phones Configuring the IP Phones To configure SIP authentication settings 53i 57iJohn Burns Lab PhoneTo configure SIP network settings To save your changes Advanced SIP Settings optional Aastra Web UI Parameters Configuration File ParametersConfiguring Advanced SIP Settings Configuring the IP Phones Step Action Configuring the IP Phones Configuring the IP Phones Real-time Transport Protocol RTP Settings RTP Port Basic Codecs G.711 u-Law, G.711 a-Law, G.729Customized Codec Preference List Default Codec SettingsBit Rate Algorithm Packetizatio Silence Time Suppression Out-of-Band Dtmf Customized Codec SettingsAttribute Value Dtmf Method RTP EncryptionSilence Suppression Configuring RTP Features Configuring the IP Phones Step Action Click on Advanced Settings-Line N-RTP Settings Per-Line SettingsPhones Autodial Settings Global Configuration Configuring AutoDial Using the Configuration FilesPer-Line Configuration Global Configuration Configuring Autodial Using the Aastra Web UIClick on Advanced Settings-Global SIP-Autodial Settings Per-Line Configuration Click on Advanced Settings-Line 1 9-Autodial SettingsConfiguring the IP Phones Select Configuration Server Configuring the Configuration Server ProtocolSelect Download Protocol Tftp Settings FTP Settings Http Settings Https Settings Use Tftp Use FTP Use Http Use HttpsFTP Settings Select FTP Server Use the following table to configure the applicable serverTftp Settings Select Primary Tftp Select FTP PasswordHttps Settings Select Http Client Select Download Server Select Download PathStep Action Click on Advanced Settings-Configuration Server Tftp Select Operation-Reset and click Configuring the IP Phones Operational IP Phone Features Features Configuring Operational Features Configuring a User Password User PasswordsSelect User Password Click on Operation-User Password Resetting a User Password Click on Operation-Phone LockOperational IP Phone Features Administrator Passwords ProcedureLocking/Unlocking the Phone Select Phone Lock Locking/Unlocking the Phone Using the IP Phone UILock the phone Unlock the phoneFeatures Locking/Unlocking the Phone Using the Aastra Web UIConfiguring a Lock/Unlock Key Using the Configuration Files Click on Operation-Softkeys and XML Configuring a Lock/Unlock Key using the Aastra Web UIClick on Operation-Programmable Keys Using the Configured Lock/Unlock Key on the IP Phone Defining an Emergency Dial Plan Emergency Number DescriptionConfiguring an Emergency Dial Plan Time and Date Feature Method of configurationDaylight Savings Time DST Information Set Time and Time Format Set Date and Date Format16 For Set Time ZoneSelect Time Zone Set Daylight Savings TimeClick on Basic Settings-Preferences-Time and Date Setting Language Loading Language Packs via the Configuration File mac.cfgLoading Language Packs Example Loading Language Packs via the Aastra Web UI Specifying the Language to Use Operational IP Phone Features Step Action PressLoading the Language Pack Click on Basic Settings-Preferences-Language SettingsSpecifying the Language to Use in the Aastra Web UI Aastra Web UI displays all screens in the language you chose TopsoftkeyN locked FeaturekeyN lockedLocking IP Phone Keys PrgkeyN lockedLocking the IP Phone Keys Symbol Description Local Dial PlanDial Plan Example Prefix DialingDigit Timeout SIP Dial Plan TerminatorClick on Basic Settings-Preferences To save your changes Park Calls/Pick Up Parked Calls Park/Pickup Static Configuration 55i, 57i, 57i CT onlySprecode Pickupsprecode Park Call Pickup Call Park/Pickup Call Server Configuration ValuesHow It displays on the Phone Configuring Park /Pickup using Static Configuration 55i, 57i, 57i CT onlyClick on Basic Settings-Preferences-General OperationalConfiguring Suppression of Dtmf Playback Suppressing Dtmf PlaybackClick on Operation-Reset Configuring Display Dtmf Digits Display Dtmf DigitsOperational Call Waiting/Call Waiting Tone Configuring Call Waiting/Call Waiting Tone Call Waiting ToneClick on Basic Settings- Preferences-General Configuring Stuttered Dial Tone Stuttered Dial ToneOperational IP Phone Features Configuring XML Beep Support XML Beep SupportOperational IP Phone Features Status Scroll Delay Configuring Status Scroll DelayOperationalIPPhone Incoming Call Interrupts Dialing Configuring Incoming Call Interrupts DialingHow it Works Features For the 55i, 57i, and 57i CT Goodbye Key Cancels Incoming CallConfiguring the Goodbye Key to Cancel Incoming Calls ForFeatures UPnP Mapping Lines for remote phones Configuring UPnP Mapping LinesMapping Lines Features Message Waiting Indicator Line Configuring Message Waiting Indicator MWIClick on Basic Settings- Preferences-General Incoming/Outgoing Intercom with Auto-Answer and Barge Configuration File Parameters Web UI ParametersOutgoing Intercom Calls Microphone Mute Delay before Auto-AnswerIncoming Intercom Calls Auto-Answer/Play Warning ToneConfiguring Intercom Calls Settings Allow BargeConfiguration Files Features Incoming intercom settingsOperational IP Phone Features Key Mapping Redial disabled Conference disabled Call transfer disabledEnabling/Disabling Redial, Xfer, and Conf Keys Mapping Redial and Conf Keys as Speeddials Operational Using Redial Key for Last Number Redial Configuration Method Valid Values Default Value Ring Tone Settings TableRing Tones and Tone Sets Phone Features Ring Tone Sets Select Preferences Configuring Ring Tones and Tone SetsFor global configuration only Select Set Ring ToneFor global configuration For per-line configurationHow Priority Alerting Works Priority AlertingAsterisk/Broadworks Server Ring Tone Keywords Sylantro Server Ring Tone Keywords Ring Tone PatternsCall Criteria Bellcore Tones Bellcore-dr3 Call criteria Bellcore tones for each call criteriaBellcore-dr2 Bellcore-dr4Call Waiting Tones Configuring Priority Alerting For Sylantro Servers Directed Call Pickup BLF or XML Call Interception DoneDirected Call Pickup Prefix optional Operational IP Phone Features Enabling/Disabling Directed Call Pickup Configuring BLF/BLF List for Directed Call Pickup Operational IP Phone Features For the 55i, 57i, and 57i CT softkeys Operational IP Phone Features Configuring XML for Directed Call Pickup Operational IP Phone Features For the 55i, 57i, and 57i CT softkeys Operational IP Phone Features Softkeys 55i, 57i, 57i CT Softkey Type Default States State-Based Softkeys 55i, 57i, 57i CT onlySoftkeyN states Configuration Example Softkey Idle ConnectedModel 536M Programmable Keys 53iSoftkey/Programmable Key/Expansion Module Key Functions Model 560MKey Functions Table Pickup DCP Distribution ACDDirected Call Group Call PickupPickup SprecodePark Last Call ReturnConference IcomTransfer Services Configuration Aastra Web UI Key FunctionEmpty Configuring Softkeys and Programmable Keys For Softkeys and Expansion Module Keys For programmable keys 57i Cordless CT Feature Keys List empty Use web page to configure Feature Key Programming GuidelinesHandset Feature Key Functions Handset Key Functions TableFeature Key Configuration Aastra Web UI Function File Parameter Description TransferFeature Key Configuration Aastra Web UI Function Configuring Handset Feature Keys Click on Operation-Handset Keys Speeddial Prefixes BLF Setting For use with Asterisk Busy Lamp Field BLFBLF\List Setting Asterisk BLF Configuration BroadSoft BLF ConfigurationConfiguring BLFs Aastra Web UI 41-001160-00, Release 2.1, Rev 119 Configuring BLF Subscription Period BLF Subscription PeriodClick on Advanced Settings-Global SIP-Advanced SIP Settings Automatic Call Distribution ACD for Sylantro Servers ACD Auto-Available Timer Configuring an Automatic Call Distribution ACD KeyConfiguring the ACD Auto-Available Timer Configuring an ACD Key Using the Aastra Web UI Type field, select Auto Call DistributionAuto Available check-box, click Enabled 126 41-001160-00, Release 2.1, Rev 127 Using the ACD Feature on your IP Phone 41-001160-00, Release 2.1, Rev 129 Aastra IP Phone UI Logging In to a Phone Queue 55i, 57i, 57i CT41-001160-00, Release 2.1, Rev 131 Logging In To a Phone Queue Configuring ACD Subscription Period ACD Subscription PeriodAastra Web UI Directed Call Pickup/Group Call Pickup for Sylantro Servers Configuration Files 41-001160-00, Release 2.1, Rev 137 Operational IP Phone Features Operational IP Phone Features Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP Value field, enter groupcallpickupDCPonline Configuring DND Do Not Disturb DNDOperationalIPPhoneFeatures Bridged Line Appearance BLA 55i, 57i, 57i CT only Global BLA Configuring BLALine Mode Phone Number BLA Number IP Phone Model Possible # of BLA LinesPer-Line BLA For Sylantro ServerConfiguring Global BLA For global configuration of BLA For per-line configuration of BLA Click on Advanced Settings-Line NUsing a BLA Line on the IP Phone BLA Support for Third Party Registration #line 1 BobAlice’s configuration is as follows Park/Pickup Programmable Configuration using a key Park/Pick Up KeyOn 57i/57i CT Server Park Configuration Pickup Configuration Configuring Park/Pickup Key Using Configuration FilesModel 57i/57i CT Examples Model 53i Examples Configuring a Park/Pickup Key Using Aastra Web UI For the 57i/57i CT For the 57i CT Handset 53i Screen 41-001160-00, Release 2.1, Rev 161 Parking a Call Using the Park Call/Pickup Parked Call FeaturePicking up a Parked Call 41-001160-00, Release 2.1, Rev 163 Configuring Last Call Return Last Call Return lcr For Sylantro ServersOperational IP Phone Features For the 57i CT Handset Click on Operation-Programmable Keys i Screen Call Forwarding Call forward disabled Enabling/Disabling the Ability to Configure Call ForwardingIP Phone Model Available Lines for Call Forwarding For global configuration of call forwarding Configuration Method for Call ForwardingConfiguring Call Forwarding Select Call ForwardFor 55i/57i/57i CT Click on Basic Settings-Call Forward For per-line configuration of call forwarding Callers List Callers List Key41-001160-00, Release 2.1, Rev 175 Using the Callers List Callers list disabledEnabling/Disabling Callers List 41-001160-00, Release 2.1, Rev 177 Downloading the Callers List Click on Operation-DirectoryCustomizable Callers List and Services Keys Creating Customizable Callers List and Services KeysEnabling/Disabling Missed Calls Indicator Missed Calls IndicatorMissed calls indicator disabled Accessing and Clearing Missed Calls Directory key Directory ListDirectory List Capabilities Administrator/User Functions for Directory List 184 Directory disabled Enabling/Disabling Directory ListServer to IP Phone Download Character DescriptionDirectory List Limitations Server to IP Phone Download BehaviorDirectory List Limitations To dial from an entry in the Directory List Using the Directory ListTo add a new entry to the Directory List To delete an entry from the Directory List To edit an entry in the Directory ListTo delete all entries from the Directory List From the 57i CT handset Downloading from the Server to the IP Phone Downloading from the IP Phone to the ServerFeaturesPhoneIP Voicemail 55i, 57i, and 57i CT only Sip lineN vmailSip line1 vmail *97 Sip line2 vmail *95 Using Voicemail 57i57i CT only XML Customized Services Creating Customized XML Services on the IP PhonesAastraIPPhoneStatus AastraIPPhoneConfigurationXML Object Description AastraIPPhoneDirectory AastraIPPhoneExecuteTimeout Xml status scroll delay config filesStatus Scroll Delay seconds Web UI XML Get TimeoutAttribute/Option Description/Usage Valid Values LockIn CancelActionFor example Enabling/Disabling a Beep for Status Message Displays Status Scroll Delay seconds via the Aastra Web UI Scroll Delay Option for Status MessagesXML Configuration Push from the Server XML Get Timeout Configuring the Phone to use XMLXml application URI Xml application title Configuring for XML on the IP Phone Example Configuration of XML applicationXML Push Requests Aastra Web UI Applicable field For 41-001160-00, Release 2.1, Rev 207 Select Custom Features Using the XML Customized ServiceFor the 55i/57i/57i CT XML Action URIs You dial out the number 5551212, the phone executes a GET on Configuring XML Action URIs Click on Advanced Settings-Action URI Http//10.50.10.140/startupHttp//10.50.10.140/outgoing.php?number=$$REMOTENUMBER$$ XML Softkey URI Configuring XML Softkey URIs Aastra Http//10.50.10.140/script.pl?name=$$SIPUSERNAME$$Click on Operation-Programmable Keys 53i Screen Headset sidetone gain Audio Transmit and Receive Gain AdjustmentsParameter Description Headset tx gain Handset tx gainAudio mode Configuring Audio Transmit and Receive Gain AdjustmentsParameter Description Handsfree tx gain Centralized Conferencing for Sylantro and Broadsoft Servers Global Parameter Per-Line ParameterConfiguring Centralized Conferencing Using the Aastra Web UI Conf@mediaserver address mediaportClick on Advanced Settings-Line #-Basic SIP Network Settings Customizing the Display Columns on the 560M Expansion Module 1 ScreenExpansion Module 2 3 pages Expansion Module 1 3 pages2 Screen Expansion Module 3 3 pages ExampleCuztomizing the 560M Expansion Module Column Display 3 ScreenPage Advanced Operational Features IP Phone Administrator Guide About this chapter Advanced Operational Features Feature DescriptionAdvanced MAC Address/Line Number in Register Messages Configuring the MAC address/Line Number in Register MessageSip send mac Sip send line FeaturesOperational Configuring SIP Message Sequence for Blind Transfer SIP Message Sequence for Blind TransferSip update callerid Update Caller ID During a CallConfiguring Update Caller ID During a Call Max boot count Boot Sequence Recovery ModeForce web recovery mode disabled Configuring Boot Sequence Recovery ModeAuto-discovery Using mDNS Configuring Single Call Restriction Single Call Restriction 57i CT onlyFeaturesOperational Missed Call Summary Subscription 3KRQH%Global Parameters Aastra Web UI Click on Advanced Settings-Line N-Advanced SIP Settings Configuring Blacklist Duration Using the Configuration Files Blacklist Duration Broadsoft ServersConfiguring a Server Blacklist Using the Aastra Web UI Configuring Whitelist Proxy Using the Configuration Files Whitelist ProxyConfiguring Whitelist Proxy Using the Aastra Web UI Transport Layer Security TLS SIP Asserted Identity for Sylantro Servers Configuring TLS Using the Configuration Files Configuring TLS Using the Aastra Web UI Advanced OperationalClick on Advanced Settings-TLS Support To save your changes Symmetric UDP Signaling Removing UserAgent and Server SIP Headers Configuring UserAgent/Server SIP HeadersSip user-agent Billing Codes Implementation Notes Mandatory versus Optional Billing CodesPhonenumber%23billing code 6172385000#300Phonenumber%23billingcode 50500#6172385000Numbers Not Requiring Billing Codes Page Encryption and the IP Phone Configuration File Encryption Method Encrypted Files on the IP PhoneProcedure to Encrypt/Decrypt Configuration Files To encrypt the IP phone configuration files\ anacrypt aastra.cfg -p 1234abcd \ anacrypt Page Firmware Upgrade Manual Firmware Update Tftp only Upgrading the FirmwareStep Action Click on Advanced Settings-Firmware Update Manual Firmware and Configuration File Update To restart the phone Mode Time Automatic Update auto-resyncAuto-resync mode Auto-resync time Configuring Automatic Update Select the auto-resync mode from the Mode field Reference Page Troubleshooting Troubleshooting Log SettingsModule/Debug Level Settings Support Information Performing Troubleshooting TasksGet local.cfg Get server.cfg Show task and Stack Status Step Action Click on Advanced Settings-Troubleshooting To set log settingsLocal.cfg field To set blog modulesTo perform support tasks Get server.cfg fieldTroubleshooting Solutions Why does my phone display Application missing?Reason Why does my phone display the No Service message?Why does my phone display Bad Encrypted Config? FixTroubleshooting How do I restart the IP phone? How do I set the IP phone to factory default? How do I erase the phone’s local configuration? How to reset a user’s password? Step Action Click on Operation-User PasswordHow do I lock and unlock the phone? Click on Operation-Phone Lock Page Appendix a IP Phone Administrator Guide About this appendix Appendix Setting Parameters in Configuration Files Parameter Configuration Files Simplified IP Phone UI Options MenuParameter IP phone UI Subnet mask Default Value Range Password Settings Range ExampleParameter user password Configuration Files Aastra.cfg, mac.cfgEmergency Dial Plan Settings Aastra Web UI Settings Download protocol Default Value Range Example Description Format Default Value Range Example IP phone UIParameter alternate tftp server Ftp server Ftp password Https server Parameter auto resync mode Description Format Default Value Range Example Aastra Web UIParameter Aastra Web UI Network Address Translation NAT Settings Sip nat rtp port Sip nortel nat timer Https Client and Server Settings Https block http post xml UPnP Settings Global Parameters Virtual Local Area Network Vlan SettingsUpnp manager and upnp gateway must be set LAN Port Ethernet Port 0 Parameters Parameter tos priority map Dscp PriorityPC Port Ethernet Port 1 Parameters Type of Service ToS/DSCP Settings Time Server Settings Parameter time server2 Time and Date Settings Parameter dst config Time Zone Name/Time Zone Code Table Time Zone Name Time Zone CodeNST HKS PES SIP Local Dial Plan Settings Sip dial plan terminator SIP Basic, Global Settings SIP Global Authentication SettingsParameter sip user name Sip auth name Sip bla number SIP Global Network Settings Sip backup proxy ip Sip outbound proxy port Sip registrar port Sip backup registrar port SIP Basic, Per-Line Settings SIP Per-Line Authentication SettingsSip lineN user name Sip lineN auth name Sip lineN bla number Asip lineN mode SIP Per-Line Network Settings Sip linex backup proxy ip Sip lineN outbound proxy port Sip lineN registrar port Sip linex backup registrar port Centralized Conferencing Settings Global SettingsPer-Line Settings Advanced SIP Settings PeriodSip send mac Parameter sip session timer Description Format Default Value Range ExampleSip T2 timer Sip transport protocol Transport Protocol Sip registration retry timer Sip registration renewal timer Sip acd subscription period Missed Call Summary Subscription Settings Per-Line Parameter Missed call summary subscription parameter, phone B receivesTransport Layer Security TLS Settings Sips persistent tls Sips root and intermediate Sips local certificate Sips trusted certificates RTP, Codec, Dtmf Global Settings Payload SilsuppSip dtmf method Sip silence suppression Sip lineN srtp mode Format Default Value Range Examples Default Value Range Examples Voicemail Settings Directory Settings Callers List Settings Customize Callers List and Services KeyCall Forward Settings Missed Calls Indicator Settings XML Settings Xml application title Xml beep notification Action URI Settings Action uri incoming Ring Tone and Tone Set Global Settings Range Aastra Web UI & IP Phone UI Parameter tone set Ring Tone Per-Line Settings Incoming Call Interrupts Dialing Setting For the 55i, 57i, and 57i CT ForStuttered Dial Tone Setting Call Waiting Settings Message Waiting Indicator Settings Priority Alert Settings For Sylantro Server onlyParameter alert community Alert community Parameter alert external Alert group Parameter alert priority Language Settings Configuration FileLanguage Pack Settings Langfrca.txt Langesmx.txt Langde.txt Langit.txtLanguage Language Code Language Codes from Standard ISOCountry Codes from Standard ISO Country Country CodeBahamas Appendix Iceland 41-001160-00, Release 2.1, Rev 115 Pakistan Appendix a Uganda Suppress Dtmf Playback Setting Display Dtmf Digits Setting Default Value For Aastra Web UI Intercom, Auto-Answer, and Barge In SettingsOutgoing Intercom Settings For Configuration FilesSip intercom prefix code Incoming Intercom Settings Sip play warning tone Audio Transmit and Receive Gain Adjustment Settings Handset sidetone gain Handsfree tx gain Directed Call Pickup BLF or XML Call Interception Settings Directed call pickup prefix Parameter play a ring splash ACD Auto-Available Timer Settings Server Park Values Asterisk Sylantro BroadWorks Park and Pickup Global Settings 57i/57i CT onlyServer Pickup Values Asterisk Sylantro BroadWorks Mapping Key Parameters Call transfer disabled Map conf key to Expansion Module Programmable Lines Handset Model 560M Functions on Bottom keysSoftkey Settings for 55i, 57i, 57i CT Format Default Value Directed Call Pickup on Extension Group Call Pickup on groupAParameter softkeyN label SoftkeyN value Parameter softkeyN line For softkey type Flash Default Value For softkey type NoneLcr, Directory, Callers List, Icom, Services, empty For softkey type Sprecode, ParkIncoming OutgoingProgrammable Key Settings for 53i Text Not Applicable 146 List BLF/List in the Aastra Web UI Parameter prgkeyN value PrgkeyN line Top Softkey Settings for 57i and 57i CT Automatically activates a service provided by the server Example TopsoftkeyN label Parameter topsoftkeyN value TopsoftkeyN line Handset Feature Key Settings for the 57i CT FeaturekeyN label ExpmodX keyN type Used as the Services key Parameter expmodX keyN label ExpmodX keyN value Format Default Value Range Example Aastra Web UI Locking Softkeys and Programmable Keys Appendix a ExpmodX key N locked Customizing 560M Expansion Module Column Display Expansion ModuleExpanmod1page2right Expanmod2page1left Expanmod2page2right Expanmod3page1left Expanmod3page2right Blind Transfer Setting Advanced Operational ParametersUpdate Caller ID Setting AppendixSingle Call Restriction Blacklist Duration Symmetric UDP Signaling Setting User-Agent SettingTroubleshooting Parameters Log SettingsModule Name configuration files Parameters Aastra Web UIAppendix B Configuration Server Protocol Setup Tftp Server Set-upConfiguration Server Protocol Setup Page Appendix C IP Phone at the Asterisk IP PBX Name/username Host Mask Port Exten 1234,1,DialSIP/phone1,20Phone1/phone1192.168.1.1D 255.255.255.255 5060 Unmonitored Page Appendix D Sample Configuration Files 57i Sample Configuration FileSample Configuration Files # Time Server Settings ## ===================== # Configuration Server Settings ## = = = = = = = = = = = = = = = Previous expression # General SIP Settings # = = = = = = = = = = = # Per-line SIP Settings # ====================== Sip line3 vmail *78 # Speed Dials 57i CT Sample Configuration File # Phone Model 57iCT# Dhcp Setting # ============ # Network Settings # ================ # Time Server Settings # ==================== # ============================= Appendix Previous expression # General SIP Settings # ==================== # Per-line SIP Settings # ===================== # Softkey Settings # ================ # Speed Dials # DND Key softkey4 type dnd softkey4 label DND #Takes an Appendix D Appendix D Appendix D Appendix D 53i Sample Configuration File # Dhcp Setting # ============= # Time Server Settings # ===================== Appendix D # Additional Network Settings # ============================ Appendix D Appendix Appendix D Previous expression # General SIP Settings # ====================== # Per-line SIP Settings # ======================= # Programmable Key Settings # =========================== Prgkey Value Page Appendix E 53i Configuration Parameters for Asterisk BLF 57i and 57i CT Configuration Parameters for Asterisk BLFAsterisk BLF 53i Configuration Parameters for Broadsoft BroadWorks BLF BroadSoft BroadWorks BLFPage Appendix F Multiple Proxy Server Configuration Multiple Proxy Server Configuration Page Appendix G G-40 G-62 G-65 Support of Virtual Web Servers OverviewXML format Character Description Escape SequenceCreating XML Objects Creating Custom Softkeys Existing Action Text Menu Input KeysText Menu Object Menu Screens ImplementationXML Screen Example Turning Off Automatic Numbering of Menu Items You use this attribute as followsAppendix G Using Bullets in Menu Items AastraIPPhoneTextMenu style=bulletAppendix G Text Screen Object Text Screens XML Example Test For 55i, 57i, and 57i CT XML Support for Answer and Ignore SoftkeysImplementation 55i, 57i, 57i CT OHN 3MITH Text Screen Format Object for Text Screens AastraIPPhoneFormattedTextScreen Structure Line of static text Line of static text UserInput Object User Input Screens Implementation IP AddresssXML Description Proxy Server Server IP Backspace Dot Cancel Done Proxy Port Backspace Cancel Done Implementation NumberImplementation String Symbol XML Encoding XML Softkey Example Time and Date Formats User Input Screens TimeUS TimeInt US Date Int DateUS Time Enter Current Time 120000am Cancel Done US Date Enter Birthday 12/22/1980 Cancel Done Multiple Input Fields User Input Screens Selection......./SelectionDisplayMode New AastraIPPhoneInputScreen Attributes DefaultIndexOr condensed Screen Scolling down changes to the next input field Condensed Mode Screen Directory Object Directory List Screen 57i only XML Example Status Message Object Idle Screen AastraIPPhoneStatus StructureXML Examples Execute Commands Object for executing XML commands AastraIPPhoneExecute Object StructureUsing the Reset Command Using the NoOp CommandXML Softkey or Programmable Key LED Behavior Command Using the FastReboot CommandLED Behavior XML Attribute Appendix G AastraIPPhoneConfiguration Object Structure XML Example Dynamic Configuration Parameters Dynamic Configuration ParametersAppendix G Press#1Stock-WeatherMarket XML Image Objects 55i, 57i/57i CT onlyAastraIPPhoneImageScreen Object VerticalAlign HorizontalAlign Height WidthImage AastraIPPhoneImageMenu AastraIPPhoneImageMenu#Weather AastraIPPhoneTextMenu Icon Menu Using the IconList DoneSoftKey index = 4 icon=2 IP Phone Internal Icon Images URI Name Displays thisAppendix Attributes/Options to Use with XML Objects Timeout Attribute Configurable via XML objects only LockIn Attribute Configurable via XML objects only CancelAction Attribute configurable via XML objects only Http Post Post / HTTP/1.1Appendix G Refresh Setting Format Http Refresh HeaderXML Schema XML Schema FileHttp Language Header Appendix G Appendix G Appendix G Limited Warranty ExclusionsWarranty Repair Services After Warranty ServiceIndex Index-2 41-001160-00, Release 2.1, Rev Index-3 Index-4 41-001160-00, Release 2.1, Rev Index-5 Index-6 41-001160-00, Release 2.1, Rev Index-7 Index-8 Page SIP IP Phone Administrator Guide
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