ADTRAN 1950859L1 Multiple IP Addresses on the Same Computer, RPort Attribute, Audio Problems

Page 47

ADTRAN IP SoftPhone User Manual

Appendix A: Troubleshooting

 

 

Table 8. Standard Ports

Port Type and Number

Service

 

 

 

 

UDP 3478

STUN

 

 

UDP 5060

SIP

 

 

UDP 8000

RTP

 

 

UDP 8001

RTCP

 

 

Two additional ports after 8001 are required for each additional line used. For example, if using a second line, UDP ports 8002 and 8003 are used.

If the firewall restricts incoming connections, you may need to use an outbound proxy to properly receive audio. Ask the VoIP service provider for an outbound proxy address and port number; then enter those values into the ADTRAN IP SoftPhone in the following location:

Settings Menu ->Firewall/NAT ->Firewall Outbound Proxy -><Host>

Users must also set the Use Outbound Proxy field (found with the above setting) to Always.

Port forwarding is not required on a NAT.

Multiple IP Addresses on the Same Computer

If a user’s computer has more than one IP address, the ADTRAN IP SoftPhone may have difficulty choosing the correct address for softphone calls. To set the correct IP address manually, configure the following settings as instructed below:

Settings Menu -> System -> Network -> Auto-Detect IP Address: Unchecked

Local IP Address: [User Computer’s IP Address]

NAT Firewall IP Address: [IP Address of the user’s NAT or firewall]

Another solution is to disable all but one network adapter until after the ADTRAN IP SoftPhone starts.

RPort Attribute

Some VoIP providers do not support the “rport” signaling attribute. Check with the VoIP service provider for details. To turn off “rport,” configure the following setting as instructed below:

Settings Menu ->SIP Accounts ->[User’s Proxy] ->Advanced ->Use rport: Unchecked

Audio Problems

This guide assumes that the computer’s sound and video system are working normally, and that the Tuning Wizard has been run at least once. To run the Tuning Wizard, right-click over the dial pad, and select Tuning Wizard.

61950859L1-1A

Copyright © 2006 ADTRAN, Inc.

47

Page 46 Page 48
Image 47
Page 46 Page 48
Contents IP SoftPhone Software Licensing Agreement TrademarksTo the Holder of the Manual Conventions Product Support Information Warranty and Customer ServiceProduct Registration Training Product Support Information Table of Contents Table of Contents List of Figures List of Figures List of Tables List of Tables Introduction Features and SpecificationsSystem Requirements Installation and SetupInstalling the Adtran IP SoftPhone License Key Uninstalling the Adtran IP SoftPhoneTuning Wizard Starting the Adtran IP SoftPhoneInstallation and Setup Installation and Setup Installation and Setup Select Finish to complete the wizard Dial Pad Using the SoftphoneLogging into a VoIP Account Before Making a CallComplete the following fields to log into your VoIP account Answering a Call Placing a CallEnding a Call RedialContext Menu Microphone and Speaker Volume AdjustmentPlacing a Call on Hold MuteWindow Controls Call Conferencing Extended Calling FeaturesCall Transfer Auto-Answer Call ForwardingDo Not Disturb Speaker Phone Auto-ConferenceFlash Importing Contacts Contact DrawerContact Organization Recent CallsSIP URL Exporting ContactsSIP Accounts Settings DialogFirewall/NAT Server-side Storage Advanced Media Audio General Menu Internal Sampling Rate MediaDifferent values may be chosen for better sound quality Audio Advanced System General Menu Voicemail SystemSystem Advanced User Interface General Menu Dialed and Received Calls User InterfaceUser Interface Advanced Diagnostics Menu DiagnosticsLicense Key Menu Application Shortcut Keys Application HOT KeysFirewall and NAT Issues Appendix a TroubleshootingNetworking Problems Login TimeoutRPort Attribute Audio ProblemsMultiple IP Addresses on the Same Computer One-way Audio Diagnostic Log Output Diagnostic LogAppendix a Troubleshooting Index Copyright 2006 ADTRAN, Inc

1950859L1 specifications

ADTRAN 1950859L1 is a versatile network device designed to enhance broadband connectivity, primarily targeting service providers and enterprises seeking efficient and reliable network solutions. This model stands out in the realm of ethernet and fiber network technologies, thanks to its innovative features, robust technologies, and customer-centric characteristics.

One of the prominent features of the ADTRAN 1950859L1 is its advanced support for Ethernet in the First Mile (EFM), providing users with high-capacity and high-speed broadband connections. This capability is crucial for meeting the growing demand for bandwidth in both residential and business environments. The device also features extensive support for various copper and fiber connection types, making it adaptable to diverse network infrastructures.

In terms of technologies, the ADTRAN 1950859L1 incorporates the latest advancements in network management and monitoring. It offers robust diagnostic tools that allow network administrators to quickly troubleshoot issues and optimize performance. The device is built with high-level security protocols, ensuring that data integrity and user privacy are prioritized, which is especially critical for service providers managing sensitive customer information.

Another notable characteristic of the ADTRAN 1950859L1 is its scalability. The device is engineered to grow alongside your network needs, whether it's scaling up to meet increased data traffic or adapting to new technology implementations. This flexibility makes it an ideal choice for organizations planning for future expansions.

Additionally, the user-friendly interface of the ADTRAN 1950859L1 simplifies the deployment and management process. The streamlined setup procedures ensure that even organizations with limited IT resources can integrate and manage the device with minimal effort. Enhanced firmware provides continuous updates, keeping the device aligned with the latest trends and best practices in network technology.

Moreover, the ADTRAN 1950859L1 supports various Quality of Service (QoS) features, allowing for prioritized traffic management and ensuring that critical applications receive the necessary bandwidth. This guarantees that enterprises can deliver seamless services, minimizing latency and enhancing user experiences.

In conclusion, the ADTRAN 1950859L1 is a powerful networking solution that combines cutting-edge technology with user-friendly management features, making it a prime choice for service providers and enterprises looking to build reliable, high-performance networks. Its adaptability, security, and scalability characteristics position it as an essential tool in today’s digital landscape.
Top Page Image Contents