ADTRAN 1950859L1 user manual Appendix a Troubleshooting, Networking Problems, Login Timeout

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Appendix A: Troubleshooting

ADTRAN IP SoftPhone User Manual

 

 

Appendix A: Troubleshooting

The following is a guide to troubleshooting various issues that may arise when using the ADTRAN IP SoftPhone.

Networking Problems

This guide assumes that the Internet connection is working. If that is not the case, please contact the appropriate Internet service provider.

Login Timeout

If the user gets a Login Timed Out error message, they may have entered their username or password incorrectly. Double-check these values with the VoIP service provider. Users also may have problems contacting a SIP proxy server. Make sure the user’s computer can ping the computers listed in Table 7 below. If the user cannot contact any one of these computers, there may be difficulties with softphone calls.

Table 7. Relevant Network Hosts

Computer

Outbound SIP Proxy

STUN Server

DNS Server

Ping is a network utility used to determine whether a remote computer is alive and reachable across a network.

How to ping a computer:

1.Select the Start button.

2.Select Run.

3.Type command.

4.Select the OK button.

5.The Windows command prompt will open.

6.At the prompt type ping <computer address>, where <computer address> is the domain name or IP address of one of the computers in the table above.

7.If the result is could not find host or request timeout, that computer is not available. Please contact the appropriate VoIP service provider for assistance.

Firewall and NAT Issues

If the computer is behind a firewall, certain ports must be open for the ADTRAN IP SoftPhone to be able to communicate with a VoIP service provider. The required ports are listed below in Table 8. Please refer to applicable firewall documentation for help on opening ports.

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Copyright © 2006 ADTRAN, Inc.

61950859L1-1A

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Contents IP SoftPhone To the Holder of the Manual TrademarksSoftware Licensing Agreement Conventions Product Registration Warranty and Customer ServiceProduct Support Information Training Product Support Information Table of Contents Table of Contents List of Figures List of Figures List of Tables List of Tables Features and Specifications IntroductionInstalling the Adtran IP SoftPhone Installation and SetupSystem Requirements Starting the Adtran IP SoftPhone Uninstalling the Adtran IP SoftPhoneTuning Wizard License KeyInstallation and Setup Installation and Setup Installation and Setup Select Finish to complete the wizard Using the Softphone Dial PadBefore Making a Call Logging into a VoIP AccountComplete the following fields to log into your VoIP account Redial Placing a CallEnding a Call Answering a CallMute Microphone and Speaker Volume AdjustmentPlacing a Call on Hold Context MenuWindow Controls Extended Calling Features Call ConferencingCall Transfer Do Not Disturb Call ForwardingAuto-Answer Flash Auto-ConferenceSpeaker Phone Recent Calls Contact DrawerContact Organization Importing ContactsExporting Contacts SIP URLSettings Dialog SIP AccountsFirewall/NAT Server-side Storage Advanced Media Media Audio General Menu Internal Sampling RateDifferent values may be chosen for better sound quality Audio Advanced System System General Menu VoicemailSystem Advanced User Interface User Interface General Menu Dialed and Received CallsUser Interface Advanced Diagnostics Diagnostics MenuLicense Key Menu Application HOT Keys Application Shortcut KeysLogin Timeout Appendix a TroubleshootingNetworking Problems Firewall and NAT IssuesMultiple IP Addresses on the Same Computer Audio ProblemsRPort Attribute One-way Audio Diagnostic Log Diagnostic Log OutputAppendix a Troubleshooting Index Copyright 2006 ADTRAN, Inc

1950859L1 specifications

ADTRAN 1950859L1 is a versatile network device designed to enhance broadband connectivity, primarily targeting service providers and enterprises seeking efficient and reliable network solutions. This model stands out in the realm of ethernet and fiber network technologies, thanks to its innovative features, robust technologies, and customer-centric characteristics.

One of the prominent features of the ADTRAN 1950859L1 is its advanced support for Ethernet in the First Mile (EFM), providing users with high-capacity and high-speed broadband connections. This capability is crucial for meeting the growing demand for bandwidth in both residential and business environments. The device also features extensive support for various copper and fiber connection types, making it adaptable to diverse network infrastructures.

In terms of technologies, the ADTRAN 1950859L1 incorporates the latest advancements in network management and monitoring. It offers robust diagnostic tools that allow network administrators to quickly troubleshoot issues and optimize performance. The device is built with high-level security protocols, ensuring that data integrity and user privacy are prioritized, which is especially critical for service providers managing sensitive customer information.

Another notable characteristic of the ADTRAN 1950859L1 is its scalability. The device is engineered to grow alongside your network needs, whether it's scaling up to meet increased data traffic or adapting to new technology implementations. This flexibility makes it an ideal choice for organizations planning for future expansions.

Additionally, the user-friendly interface of the ADTRAN 1950859L1 simplifies the deployment and management process. The streamlined setup procedures ensure that even organizations with limited IT resources can integrate and manage the device with minimal effort. Enhanced firmware provides continuous updates, keeping the device aligned with the latest trends and best practices in network technology.

Moreover, the ADTRAN 1950859L1 supports various Quality of Service (QoS) features, allowing for prioritized traffic management and ensuring that critical applications receive the necessary bandwidth. This guarantees that enterprises can deliver seamless services, minimizing latency and enhancing user experiences.

In conclusion, the ADTRAN 1950859L1 is a powerful networking solution that combines cutting-edge technology with user-friendly management features, making it a prime choice for service providers and enterprises looking to build reliable, high-performance networks. Its adaptability, security, and scalability characteristics position it as an essential tool in today’s digital landscape.
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