AT&T EL52301, EL52351, EL52201, EL52251 Experience poor sound quality when using the speakerphone

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Appendix

Troubleshooting

•If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your telephone or modem farther apart from one another, or use a different surge protector.

•Relocate your telephone to a higher location. The telephone will likely have better reception when installed in a high area.

•If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

I experience poor sound quality when using the speakerphone.

•For increased sound quality while using the speakerphone, place the handset on a flat surface with the dial pad facing up.

•When using a speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press mute/delete to temporarily turn your microphone off. When it is your turn to speak, remember to press mute/delete again to turn the microphone on.

•Excessive background noise will cause a speakerphone to fade in and out. Try controlling the background noise by turning off any audio devices near the speakerphone. Also, try to avoid interrupting the person at the other end of the conversation while they are speaking. If background noise cannot be controlled, you should terminate speakerphone operation and return to normal handset mode.

I hear other calls while using my telephone.

•Disconnect the telephone base from the telephone wall jack, and plug in a different telephone. If you still hear other calls, the problem is probably in your wiring or telephone service. Call your telephone service provider (charges may apply).

My calls cut in and out while I’m using my cordless handset.

•Other electronic products such as HAM radios and other DECT phones can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.

•Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless telephone will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the telephone.

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Contents User’s manual Canada version Congratulations Parts checklist Table of contents User’s manualCaller ID Answering systemAppendix Avoid placing the telephone base too close to Quick reference guide Main menu Telephone base and charger installation Important informationThis side up facing Battery installation and chargingBattery installation Charge lightBattery charging Low batteryPlace in charger Wall mount installation Tabletop to wall mount installationDSL filter Wall mount to tabletop installation Menu overview Menu structureHandset settings Turn off indicator? Voicemail waiting visual message waiting indicatorTo manually turn off the new voicemail indicators Clear voicemail indicationKey tone Set date/timeMenu/select Dial modeHome area code PulseTelephone base ringer volume Answering system settingsSetting Pages On-hook dialing predialing Making, answering and ending callsMaking a call To make a call To silence the ringer temporarily on the telephone baseAnswering a call SpeakerphoneEnding a call Call a number from the redial list RedialView numbers in the redial list Speaker to dialCopy a number from the redial list to the directory Delete a number in the redial listOptions while on calls Temporary tone dialing To access the directory while on a callTo access the caller ID history while on a call Chain dialingTo access the redial list while on a call To exit the callTo stop the paging tone Handset locatorTo start the paging tone Press /handset locator on the telephone baseAnswer an incoming call during an intercom call IntercomMake and answer an intercom call To answer the incoming outside callCall transfer using intercom Its screen shows other handset is callingDirectory overview Create directory entries Add a new contactCharacter chart Characters by number of key pressAdd a predialed telephone number to the directory Review the directory Review directory entriesSearch by name Dial a directory number Dial, delete and edit a directory entrySee Review directory entries on page 29 or Search by Delete a directory entrySpeed dial locations Entry to a speed dial location above to enter the speedDial a speed dial number About caller ID Information about caller ID with call waitingAbout home area code Caller ID history How caller ID history call log worksMemory match Missed new calls indicator Caller ID operationReasons for missing caller ID information View the caller ID history View the dialing optionsDial a caller ID history number To delete all caller ID history entriesSave a caller ID history entry in the directory Announcement To play the current announcementUsing the handset Using the telephone baseAnswer on/off Press menu/select to select Call screening To change the settingsCall screening Number of ringsTo change the setting Remote access codeTo change the remote access code Message alert toneRecording time Voice languageAnswering system and voicemail indicators Using the answering system and voicemail togetherAnswering system overview Answering system new message indication Voice promptsMessage capacity Call screening at the baseCall screening at the handset Call interceptTo listen to messages at the telephone base Message playbackListen to messages To listen to messages at the handsetWhen messages are playing on the telephone base When messages are playing on the handsetOptions during playback To delete all old messages at the telephone handset Delete all old messagesTo delete all old messages at the telephone base Menu/select . The screen shows delete all oldRecording and playing memos Record a memoPlay back memos Message window displays Remote access Remotely access the answering systemRemote access Screen icons Screen icons, indicator lights and alert tonesHandset indicator lights Speaker lightTelephone base alert tones Telephone base indicator lightsHandset alert tones Ans. On/off lightHandset display screen messages Handset display screen messages Cannot get a dial tone TroubleshootingMy telephone doesn’t work at all Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a charge Charge light is offExperience poor sound quality when using the speakerphone Hear other calls while using my telephoneMy calls cut in and out while I’m using my cordless handset My cordless handset does not ring when I receive a call My telephone does not receive caller ID when on a call My caller ID isn’t workingIncomplete messages Icon shows on the display and I don’t know whyCannot retrieve voicemail messages Difficulty hearing messagesAnswering system does not respond to the remote commands Answering system announces Time and date not setAnswering system does not record messages Announcement is not clear Common cure for electronic equipmentTaking care of your telephone MaintenanceCleaning your telephone Avoid waterImportant safety information Especially about cordless telephonesEspecially about telephone answering systems FCC Part 68 and Acta Industry CanadaFCC Part Limited warranty What does this limited warranty cover?How long is the limited warranty period? How do you get warranty service? Other limitationsTechnical specifications Dect 6.0 digital technologyTelephone operating range Index Index Remote access wallet card
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