AT&T EL52351, EL52301, EL52201, EL52251, EL52401 Answering system announces Time and date not set

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Appendix

Troubleshooting

•If the memory is full or the answering system is off, the answering system answers after 10 rings.

•In some cases, the answering system is affected by the ringing system used by the telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (see Answering system and voicemail indicators on page 44). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The answering system announces “Time and date not set.”

• You need to reset the date and time (see Set date/time on page 13).

The answering system does not respond to the remote commands.

•Make sure to enter your remote access code correctly (see Remote access code on page 42).

•Make sure you are calling from a touch-tone telephone. When you dial a number, you should hear tones. If you hear clicks, the telephone is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

•There may be interference on the telephone line you are using. Press dialing keys firmly.

The answering system does not record messages.

•Make sure the answering system is on (see Answer on/off on page 40).

•Make sure the memory of the answering system is not full. When the answering machine memory is full, it does not record new messages until some old messages are deleted.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (see Answering system and voicemail indicators on page 44). To determine how many rings activate your voicemail, contact your telephone service provider.

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Contents User’s manual Canada version Congratulations Parts checklist Table of contents User’s manualAnswering system Caller IDAppendix Avoid placing the telephone base too close to Quick reference guide Main menu Telephone base and charger installation Important informationThis side up facing Battery installation and chargingBattery installation Charge lightLow battery Battery chargingPlace in charger Wall mount installation Tabletop to wall mount installationDSL filter Wall mount to tabletop installation Menu overview Menu structureHandset settings Turn off indicator? Voicemail waiting visual message waiting indicatorTo manually turn off the new voicemail indicators Clear voicemail indicationKey tone Set date/timeMenu/select Dial modeHome area code PulseAnswering system settings Telephone base ringer volumeSetting Pages On-hook dialing predialing Making, answering and ending callsMaking a call To make a call To silence the ringer temporarily on the telephone baseSpeakerphone Answering a callEnding a call Call a number from the redial list RedialView numbers in the redial list Speaker to dialCopy a number from the redial list to the directory Delete a number in the redial listOptions while on calls Temporary tone dialing To access the directory while on a callTo access the caller ID history while on a call Chain dialingTo access the redial list while on a call To exit the callTo stop the paging tone Handset locatorTo start the paging tone Press /handset locator on the telephone baseAnswer an incoming call during an intercom call IntercomMake and answer an intercom call To answer the incoming outside callCall transfer using intercom Its screen shows other handset is callingDirectory overview Create directory entries Add a new contactCharacters by number of key press Character chartAdd a predialed telephone number to the directory Review directory entries Review the directorySearch by name Dial a directory number Dial, delete and edit a directory entrySee Review directory entries on page 29 or Search by Delete a directory entrySpeed dial locations Entry to a speed dial location above to enter the speedDial a speed dial number Information about caller ID with call waiting About caller IDAbout home area code How caller ID history call log works Caller ID historyMemory match Caller ID operation Missed new calls indicatorReasons for missing caller ID information View the caller ID history View the dialing optionsDial a caller ID history number To delete all caller ID history entriesSave a caller ID history entry in the directory Announcement To play the current announcementUsing the telephone base Using the handsetAnswer on/off Press menu/select to select Call screening To change the settingsCall screening Number of ringsTo change the setting Remote access codeTo change the remote access code Message alert toneRecording time Voice languageUsing the answering system and voicemail together Answering system and voicemail indicatorsAnswering system overview Answering system new message indication Voice promptsMessage capacity Call screening at the baseCall screening at the handset Call interceptTo listen to messages at the telephone base Message playbackListen to messages To listen to messages at the handsetWhen messages are playing on the handset When messages are playing on the telephone baseOptions during playback To delete all old messages at the telephone handset Delete all old messagesTo delete all old messages at the telephone base Menu/select . The screen shows delete all oldRecord a memo Recording and playing memosPlay back memos Message window displays Remote access Remotely access the answering systemRemote access Screen icons Screen icons, indicator lights and alert tonesHandset indicator lights Speaker lightTelephone base alert tones Telephone base indicator lightsHandset alert tones Ans. On/off lightHandset display screen messages Handset display screen messages Cannot get a dial tone TroubleshootingMy telephone doesn’t work at all Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a charge Charge light is offHear other calls while using my telephone Experience poor sound quality when using the speakerphoneMy calls cut in and out while I’m using my cordless handset My cordless handset does not ring when I receive a call My telephone does not receive caller ID when on a call My caller ID isn’t workingIncomplete messages Icon shows on the display and I don’t know whyCannot retrieve voicemail messages Difficulty hearing messagesAnswering system announces Time and date not set Answering system does not respond to the remote commandsAnswering system does not record messages Announcement is not clear Common cure for electronic equipmentTaking care of your telephone MaintenanceCleaning your telephone Avoid waterImportant safety information Especially about cordless telephonesEspecially about telephone answering systems FCC Part 68 and Acta Industry CanadaFCC Part What does this limited warranty cover? Limited warrantyHow long is the limited warranty period? How do you get warranty service? Other limitationsDect 6.0 digital technology Technical specificationsTelephone operating range Index Index Remote access wallet card