Nortel Networks NN42030-300 manual Getting help through a Nortel distributor or reseller

Page 10

10How to get help

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

http://www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Gateway 3100 Installation and Upgrades

NN42030-300 02.03 Standard

9 May 2008

Copyright © 2007, 2008 Nortel Networks

Image 10

Contents NN42030-300 Legal Notice Contents System software maintenance Copyright 2007, 2008 Nortel Networks Copyright 2007, 2008 Nortel Networks New in this release FeaturesOther changes Revision history How to get help Getting help through a Nortel distributor or reseller Conventions IntroductionSubject Intended audienceTerminology Related informationText conventions cont’d NTPs Introduction Overview FundamentalsMCG 3100 server components Hardware components Hardware requirements SpecificationSoftware components Overview of the MC 3100 installation Installation optionsInstallation overview Fundamentals Preinstallation Linux base installationPreinstallation Enterprise network veriﬁcationSupported Ldap servers Preinstallation Nonredundant server option InstallationNonredundant and redundant server implementations Redundant server optionProcedure Installing the MCG 3100 software Software installationRules for redundant server implementations Appinstall End Procedure Logging on to the MCG 3100 Web Console PostinstallationMCG 3100 Web Console logon Procedure Conﬁguring the MCG 3100 parameters MCG 3100 parameter conﬁgurationMCG 3100 configuration parameter fields Field Description Postinstallation Procedure Adding a license ﬁle License ﬁleLicence ﬁle troubleshooting ErrorManage TLS certiﬁcates Enroll with a Certificate AuthorityCertificate Signing Request generation Procedure Generating a CSR To generate the CSR, enter Signed TLS certificate Procedure Obtaining a signed TLS certificateFirsthand Procedure Obtaining a CA root or intermediate certificate CA root and intermediate certificatesProcedure Installing the root and signed certiﬁcates Root and signed certificate installationUsr/java/jdk1.5.003/bin/keytool -import Viewing the contents of the keystore Change the keystore default passwordCA root certificate distribution Sudo /sbin/service mobilitygw restartCd /opt/SQmobilityGW/tomcat/conf Procedure Installing a root certificate on a Nokia device Click File ManagerManage TLS certificates Postinstallation System software upgrades System software maintenanceProcedure Upgrading the MCG 3100 system software from CD System software maintenance PM EST Procedure Removing an SU Sudo /opt/mobilitybase-2.1-XX/postpatch.shSystem software uninstallation Sudo /opt/mobilitybase-2.1-XX/postunpatch.shShell commands Admin shell accessProcedure Uninstalling the MCG 3100 system software Sudo /sbin/service mobilityadmin start Sudo /sbin/service mobilitygw startSudo /sbin/service mobilitygw stop Sudo /sbin/service mobilityadmin stopProcedure Checking the Gateway Server processes Root 9498 9367 0 1402 pts/0 000000 grep SQMobilityGWRoot 9542 9367 0 1404 pts/0 000000 grep SQMobilityAdmin Procedure Checking the Administration Server processesProcedure Backing up the databases Mysqldump --opt --all-databases backup.sqlProcedure Restoring the databases To start the server processes, enter System software maintenance Appendix a Port numbers and protocols Port usage page 57 lists the port usage details for MCGTCP JVM Appendix B Self-signed certiﬁcate generation Procedure Generating self-signed certiﬁcatesUsr/java/jdk1.5.003/bin/keytool -genkey Days. Nortel recommends using a value 3650 Index Copyright 2007, 2008 Nortel Networks Page Nortel Mobile Communication 3100 Series Portfolio