Nortel Networks NN42030-300 manual How to get help

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How to get help

This chapter explains how to get help for Nortel products and services.

Finding the latest updates on the Nortel Web site

The content of this documentation is current at the time the product is released. To check for updates to the latest documentation for the Nortel Mobile Communication 3100 Series Portfolio, go to http://www.nortel.com and navigate to the Technical Documentation page for Mobile Communication 3100.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

http://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:

•download software, documentation, and product bulletins

•search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

•sign up for automatic notification of new software and documentation for Nortel equipment

•open and manage technical support cases

Getting help over the telephone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following Web site to obtain the telephone number for your region:

http://www.nortel.com/callus

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Gateway 3100 Installation and Upgrades

NN42030-300 02.03 Standard

9 May 2008

Copyright © 2007, 2008 Nortel Networks

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Contents NN42030-300 Legal Notice Contents System software maintenance Copyright 2007, 2008 Nortel Networks Copyright 2007, 2008 Nortel Networks Features New in this releaseOther changes Revision history How to get help Getting help through a Nortel distributor or reseller Subject IntroductionConventions Intended audienceRelated information TerminologyText conventions cont’d NTPs Introduction Fundamentals OverviewMCG 3100 server components Hardware requirements Specification Hardware componentsSoftware components Installation options Overview of the MC 3100 installationInstallation overview Fundamentals Linux base installation PreinstallationEnterprise network veriﬁcation PreinstallationSupported Ldap servers Preinstallation Nonredundant and redundant server implementations InstallationNonredundant server option Redundant server optionSoftware installation Procedure Installing the MCG 3100 softwareRules for redundant server implementations Appinstall End Postinstallation Procedure Logging on to the MCG 3100 Web ConsoleMCG 3100 Web Console logon MCG 3100 parameter conﬁguration Procedure Conﬁguring the MCG 3100 parametersMCG 3100 configuration parameter fields Field Description Postinstallation License ﬁle Procedure Adding a license ﬁleError Licence ﬁle troubleshootingEnroll with a Certificate Authority Manage TLS certiﬁcatesCertificate Signing Request generation Procedure Generating a CSR To generate the CSR, enter Procedure Obtaining a signed TLS certificate Signed TLS certificateFirsthand CA root and intermediate certificates Procedure Obtaining a CA root or intermediate certificateRoot and signed certificate installation Procedure Installing the root and signed certiﬁcatesUsr/java/jdk1.5.003/bin/keytool -import Change the keystore default password Viewing the contents of the keystoreSudo /sbin/service mobilitygw restart CA root certificate distributionCd /opt/SQmobilityGW/tomcat/conf Click File Manager Procedure Installing a root certificate on a Nokia deviceManage TLS certificates Postinstallation System software maintenance System software upgradesProcedure Upgrading the MCG 3100 system software from CD System software maintenance PM EST Sudo /opt/mobilitybase-2.1-XX/postpatch.sh Procedure Removing an SUSudo /opt/mobilitybase-2.1-XX/postunpatch.sh System software uninstallationAdmin shell access Shell commandsProcedure Uninstalling the MCG 3100 system software Sudo /sbin/service mobilitygw stop Sudo /sbin/service mobilitygw startSudo /sbin/service mobilityadmin start Sudo /sbin/service mobilityadmin stopRoot 9498 9367 0 1402 pts/0 000000 grep SQMobilityGW Procedure Checking the Gateway Server processesProcedure Checking the Administration Server processes Root 9542 9367 0 1404 pts/0 000000 grep SQMobilityAdminMysqldump --opt --all-databases backup.sql Procedure Backing up the databasesProcedure Restoring the databases To start the server processes, enter System software maintenance Port usage page 57 lists the port usage details for MCG Appendix a Port numbers and protocolsTCP JVM Procedure Generating self-signed certiﬁcates Appendix B Self-signed certiﬁcate generationUsr/java/jdk1.5.003/bin/keytool -genkey Days. Nortel recommends using a value 3650 Index Copyright 2007, 2008 Nortel Networks Page Nortel Mobile Communication 3100 Series Portfolio