Nortel Networks IP Phone 1535 How to get help, Contents, Getting help from the Nortel web site

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How to get help

Contents

This section contains information on the following topics:

•Getting help from the Nortel web site

•Getting help over the telephone from a Nortel Solutions Center

•Getting help from a specialist by using an Express Routing Code

•Getting help through a Nortel distributor or reseller

Getting help from the Nortel web site

The best way to get technical support for Nortel products is from the Nortel Technical Support web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:

•download software, documentation, and product bulletins

•search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

•sign up for automatic notiﬁcation of new software and documentation for Nortel equipment

•open and manage technical support cases

Getting help over the telephone from a Nortel Solutions Center

If you do not ﬁnd the information you require on the Nortel Technical Support web site, and you have a Nortel support contract, you can also get help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following web site to obtain the telephone number for your region:

www.nortel.com/callus

Nortel Communications Servers

Nortel IP Phone 1535 Installation and Commissioning

NN43160-300 02.03 Standard

Release 4.0/SN10 28 October 2009

Copyright © 2009, Nortel Networks

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Contents Nortel IP Phone 1535 Installation and Commissioning Page September Revision historyOctober NovemberRevision history Contents Conﬁguration on a CS 1000 system IP Phone 1535 regulatory information Contents Other changes FeaturesNew in this release New in this release Getting help from the Nortel web site How to get helpContents How to get help IP Phone About the Nortel IP PhoneCare of the IP Phone Safety informationIP Phone 1535 shipping box content Default factory settingsRAM 64 MB Sdram Technical speciﬁcationsDescription of the IP Phone 1535 menu options VoIP Settings menuMultiple language support System Settings menu Using the SD/MMC card To copy ﬁles from the phone to SD/MMC card About the Nortel IP Phone Installing the IP Phone 1535 for the ﬁrst time First time installation of the IP PhoneInstalling the IP Phone 1535 for the ﬁrst time Provision the Communications Server Connect the handset Physically install the IP PhoneInstallation guidelines Connect the IP Phone 1535 to a power sourceConnect to Pstn Logging in to the IP Phone 1535 Admin ModeAttach the IP Phone 1535 to the stand Enabling the LAN connection proﬁle Connecting the IP Phone 1535 to the LANParameter Description Accessing and modifying the LAN Network SettingsEnabling the WiFi connection proﬁle Essid Access and modify Wireless SettingsModifying User Information parameters Modifying Proxy parameters Conﬁguring the Stun server Conﬁguration of NAT-traversalEnabling Stun protocol Modifying port assignments Conﬁguring VoIP domain name informationRegistering the IP Phone Registration and select Registration Statistics First time installation of the IP Phone Limitations Conﬁguration on a CS 1000 system38 Conﬁguration on a CS 1000 system Checking for available IP Phone 1535 software updates IP Phone 1535 system software updatesInitiating manual software updates for the IP Phone Provisioning the FTP update server FTP software update processProvisioning the FTP server directory structure Conﬁguring the FTP server login accountHandling the FirmwareUpdateRequest.acfg ﬁle FTP software update ﬁlesIP Phone 1535 system software updates Provisioning the FTP update server Sample FTP server directory structure De-Registering the IP Phone Additional conﬁguration using the VoIP Settings menuRegistration option Misc. Miscellaneous conﬁguration option Ports For more information, see Modifying port assignments Accessing and modifying Call Total Bandwidth CtbwModifying Codec Priority lists Enter the Number associated with your voice mail. Press OK Conﬁguring VoIP Voice MailConﬁguring the Mailbox ID Modifying the Date and Time Additional conﬁguration using the System Settings menuAccessing and activating the Reset function Accessing the Technical Features conﬁguration option Accessing the Technical Features conﬁguration option Additional conﬁguration using the System Settings menu Conﬁguring IP Phone 1535 Email account information Conﬁguring EmailEmails containing phone number strings Enabling and disabling the Camera IP Phone 1535 CameraIP Phone 1535 Camera Troubleshooting connectivity issues TroubleshootingKnown issues Basic troubleshootingTroubleshooting Regulatory information and disclaimers IP Phone 1535 regulatory informationIP Phone 1535 emissions statement EMC compliance Jurisdiction Standard Description Regulatory and safety informationUSA-FCC Federal Communications Commission statement Telecom requirements for both Canada and USA FCC Interference statementCompliance statement for Canada Telecom requirements for both Canada and USA IP Phone 1535 regulatory information Page Nortel IP Phone 1535 Installation and Commissioning