Nortel Networks Norstar ICS Group, Call, Queuing, Camp-on, Class Service, Password, Conference

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Call Pickup

≤‡fi

group

Answer a call that is ringing at another telephone in your pickup group.

 

The external call that has been ringing longest is answered first.

 

 

Call

≤°‚⁄

Queuing

Answer the next call. If more than one call is waiting, priority is given

 

to incoming external calls over callback, camped, or transferred calls.

 

 

Camp-on

≤°¤

 

Re-route a call to another telephone even if all its lines are busy.

 

Press ≤°¤, then dial the extension number of the receiving

 

telephone.

 

 

Class of

≤fl°

service

Change the dialing filters on a line or telephone, or gain external

password

access to your system. Dialing filters determine which numbers you

 

can dial.

 

Press ≤fl°and enter a password provided by your system

 

administrator to change your class of service.

 

 

Conference

≤‹

 

Establish a conference call between yourself and two other parties.

 

1. Make or answer the first call.

 

2. Put the first call on hold.

 

3. Make or answer the second call.

 

4. After the second call is connected, press ≤‹.

 

5. Press the line or intercom button of the first held call (not required on the

 

T7100/M7100 telephone).

 

6. Press ®to end the conference call.

 

To remove yourself from a conference permanently

 

(unsupervised conference):

 

Press ≤‡‚. The other two callers remain connected. (Some

 

external lines may not support this feature. See your system

 

administrator.)

 

To put a conference on hold:

 

Press ≥. The other two callers can still talk to each other.

 

To split a conference:

 

Press the line or intercom button of one caller to consult privately while

 

the other caller is on hold. To re-establish the conference, press

 

≤‹.

 

To disconnect one party:

 

Press the line or intercom button of the caller you want to disconnect,

 

then press ®. Press the line or intercom button of the remaining

 

caller to resume your conversation.

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Contents Norstar ICS Telephone Feature Guide Page Background Cancel ≤£fl Music Call Forward Cancel ≤£›Button Inquiry Call DurationClass Service PasswordGroup CallDo Not Cancel ≤£fi Disturb Conference To independently hold two callsContrast ≤‡ Dialing ≤¤Line Cancel ≤£› Redirection Messages Cancel ≤£⁄Cancel ≤£⁄· Last NumberRing Again Cancel ≤£¤ Internal page ≤fl⁄and zoneExternal page ≤fl¤ Internal and external page ≤fl‹and zoneRing Volume Service SchedulesRinging service Restrictions serviceTo make a call using a speed dial code Speed Dial ≤‚To program user speed dial numbers Transfer ≤‡‚Voice call Cancel ≤£ Deny Cancel ≤£⁄fiTrunk Answer Voice callCall Log Password Call Log To erase a Call Log entryTo return a call from your Call Log Call Log Options

Norstar ICS specifications

Nortel Networks Norstar Integrated Communications System (ICS) was a prominent telecommunications solution developed for small to medium-sized businesses in the 1990s and early 2000s. The Norstar ICS provided flexibility, scalability, and cost-efficiency, making it a popular choice for companies looking to enhance their communication infrastructure.

One of the defining features of the Norstar ICS was its ability to integrate various communication technologies into a single platform. It combined traditional voice services with advanced features such as voicemail, auto-attendant, call transfer, and more. This integration allowed businesses to streamline their operations and improve customer service through enhanced communication capabilities.

The Norstar ICS utilized a modular architecture, enabling organizations to customize their systems according to their specific needs. Businesses could start with a basic configuration and add modules as their requirements grew. The system supported a range of telephone models, including digital, analog, and IP phones, thus offering flexibility in choosing the right devices for different workplace environments.

Among the key technologies featured in the Norstar ICS was the Norstar CallPilot, a voice messaging solution that provided voicemail and unified messaging capabilities. This allowed users to access their messages via email or the telephone, ensuring that important communications were never missed. The CallPilot system was known for its intuitive interface, making it user-friendly for employees and administrators alike.

Another important aspect of the Norstar ICS was its high level of reliability. Built with robust hardware and software, the system offered impressive uptime and resilience, which was crucial for businesses that relied heavily on communications. Nortel designed the system with built-in redundancy and failover options, ensuring that communication services remained available even during disruptions.

The Norstar ICS also featured advanced call management capabilities, including call logging, caller ID, and hunt groups. These features enabled businesses to manage incoming calls more effectively, distributing them to the right departments or personnel efficiently.

Nortel's Norstar ICS represented an era of innovation in telecommunications, merging traditional and emerging technologies to meet the evolving needs of businesses. Its modular design, reliability, and robust feature set made it a valuable investment for organizations looking to enhance their communication systems. Though newer technologies have since emerged, the legacy of the Norstar ICS continues to influence modern telecommunications solutions.