Nortel Networks 1110 manual Using Media Gateway 1000B, Troubleshooting Virtual Office Part 3

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Additional phone features

Table 4: Troubleshooting Virtual Office (Part 3 of 3)

Displayed Message	Probable Cause	Actions

Permission Denied	Incorrect User ID	Enter correct User ID.
(6)	entered.

	Incorrect Station	Select Retry, and try
	Control Password	again with the correct
	entered.	Station Control
		Password.

Server Unreachable	Network problem.	Notify system
(1)		administrator if the
		problem persists.

Server Unreachable	Network problem.	Notify system
(2)		administrator if the
		problem persists.

Using Media Gateway 1000B

The Media Gateway 1000B (MG 1000B) provides a means of extending CS 1000 Release 4.5 features to one or more remotely located branch offices using the Branch Office feature. A branch office is a remote location in the network where IP Phones, PSTN access, and TDM telephones are located. Contact your system administrator to see if these functions are available for your use.

The Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local Mode.

Normal Mode

The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode, you can check Local Mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode. After testing, you can return to Normal Mode (see “Using Resume Normal Mode” on page 84) or by waiting for 10 minutes.

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Contents IP Phone Page Revision history Revision history Contents While away from your desk IP Network Statistics 3. Network Configuration Lock MenuTalking with more than one person Additional call featuresAdditional phone features Using Hospitality features105 About the Nortel IP Phone Basic featuresAbout the Nortel IP Phone IP Phone 1110 LCD screen Telephone displayContext-sensitive soft keys are located Telephone controlsAbout the Nortel IP Phone About the Nortel IP Phone Press the Services key once to access Msg/Inbox Your voice mailbox Before you begin Connect the componentsRelease the phone from the stand Remove the stand cover IP Phone 1110 connections Cable routing tracks and mounting holes Connect the components Telephone Options Telephone featuresPassword Admin Virtual Office Login and Test Local Mode for Branch OfficeUsing the Telephone Options menu Return to the Telephone Options Volume adjustmentAdjusting the volume Press the Select context-sensitiveAdjusting the display screen contrast Contrast adjustmentSelecting a language LanguageOptions menu Language…Date/Time Local Dialpad ToneSelecting a date and time format Choosing a local dialpad tone Set InfoDiagnostics Viewing telephone-specific diagnostic informationViewing telephone-specific information Ring type Ring type…Choosing a ring type Enabling or disabling Call Timer Call TimerNavigation controls for menus Part 1 Local toolsEnter key Navigation controls for Edit modePreferences Navigation controls for menus Part 2Adjusting the LCD display screen contrast ContrastLanguages Selecting a local tools language Backlight TimerAdjusting the Backlight Timer Local DiagnosticsEthernet Statistics Network ConfigurationNetwork Diagnostic Tools IP Set&DHCP InformationLock Menu Call features and Flexible Feature Codes Making a call Using Off-hook dialingUsing On-hook Dialing Using PredialTo use Predial To edit a Predial number Using Ring AgainTo deactivate Ring Again before notification To call a Ring Again party when you receive notificationTo activate Ring Again Enter the Ring Again Activate FFCTo use Last Number Redial Using Last Number RedialTo make a Speed Call Using Speed CallTo store a Speed Call number Press the Speed Call ControllerController SScCtl key Using System Speed CallTo make a System Speed Call Press the System Speed CallTo answer a call Answering a callWhile on an active call Placing a call on holdTo transfer a call to a third party Transferring a callTo place a call on hold To retrieve a call on holdTo use Timed Reminder Recall Using Timed Reminder RecallTo park a call on the System Park DN or your own DN Using Call ParkTo park a call using the Spre code or FFC Recording a Calling Party Number To retrieve a parked callTo record a caller’s number for accounting purposes To activate Call Trace Tracing a malicious callForward All Calls Activate FFC Using Call ForwardWhile away from your desk To forward your calls or change the forward numberTo reinstate Call Forward to the same number Using Internal Call ForwardTo deactivate Call Forward Forward All Calls Deactivate FFCTo activate Remote Call Forward Using Remote Call ForwardTo deactivate Internal Call Forward Call Forward Deactivate FFCTo deactivate Remote Call Forward To lock your telephone Securing your telephoneTo unlock your telephone Talking with more than one person To set up a conference call Setting up a conference callUsing Group Call To call group membersEnter the Group Call FFC To end a group call To answer a group callWorking without interruption Activating Make Set BusyTo activate Make Set Busy To deactivate Make Set Busy Additional call features Using Call Page Connect to make an announcementTo connect to Call Dial the Call Detail Recording FFC Charging a call or charging a forced callTo charge a call in progress To charge a call to an account when you transfer a callDial the Call Detail Recording FFC To use Enhanced Override Using Enhanced OverrideTo use Forced Camp-on Using Forced Camp-onAnswering a call camped-on to your extension Overriding a busy signal Using Privacy ReleaseTo override a busy signal To use Automatic Preselection Meet-me Using RadioDial the Radio Paging Access FFC To use Privacy Release in an established stateTo use Automatic Post-selection Dial the Radio Paging Answer FFC To answer a RadioAdditional phone features Using Virtual OfficeSecure Communication Virtual Office connection availability Logging in to Virtual OfficeAdditional phone features IP Phone 1120E logged in to an IP Phone Using Virtual Office on your Remote telephoneLogged in to an IP Phone 1110 using an IP Phone 1140E Logged in to an IP Phone 1110 using an IP Softphone Using Virtual Office on your Office telephoneOffice phone displays the message Logged Out To log out from a Remote telephone Logging out of Virtual OfficeTroubleshooting Virtual Office Part 1 Troubleshooting Virtual OfficeTroubleshooting Virtual Office Part 2 Using Media Gateway 1000B Troubleshooting Virtual Office Part 3Normal Mode Using Test Local Mode Using Resume Normal ModeLocal Mode Troubleshooting MG 1000B Part 1 Troubleshooting MG 1000BTroubleshooting MG 1000B Part 2 Dial the Automatic Wake-Up Request FFC Using Hospitality featuresConfiguring Automatic Wake-Up To enter the time for an Automatic Wake-Up callDial the Automatic Wake-Up Verify FFC To cancel an Automatic Wake-Up callDial the Automatic Wake-Up Quit FFC To verify the time for the Automatic Wake-Up callChanging your Station Control Password Station Control PasswordStation Control Password Accessing External Server Applications Flexible Feature Codes Part 1 Flexible Feature Codes FFCFlexible Feature Codes Part 2 Flexible Feature Codes FFC Regulatory and safety information EMC compliance OtherDenAn regulatory notice for Japan Regulatory and safety information Terms you should know Information display 101 102 103 Terms you should know 104 Index 106 107 Index 108 Page Copyright 2006 Nortel Networks. All rights reserved