Nortel Networks 1110 manual Troubleshooting Virtual Office Part 1

Page 85

Additional phone features

Troubleshooting Virtual Office

Virtual Office can display error messages on-screen. Table 4 lists error messages and describes actions to correct the causes.

Table 4: Troubleshooting Virtual Office (Part 1 of 3)

Displayed Message	Probable Cause	Actions

Busy, try again	Remote IP Phone is	Wait for remote IP
	active (not idle).	Phone to become idle
		and try again.

	ACD is logged in.	Log out ACD IP
		Phone before Virtual
		Office from another
		IP Phone.

	Make Set Busy is	Configure Make Set
	inactive on ACD IP	Busy active on ACD
	Phone.	IP Phone.

Invalid ID (1)	Incorrect User ID	Enter correct User ID.
	entered.

	User ID is not in	Notify system
	Gatekeeper	administrator.
	database.

Invalid ID (2)	Incorrect User ID	Enter correct User ID.
	entered.

Invalid ID (3)	Incorrect User ID	Enter correct User ID.
	entered.

	User ID in	Notify system
	Gatekeeper database	administrator.
	points to originating
	Call Server.

81

Image 85

Contents IP Phone Page Revision history Revision history Contents While away from your desk IP Network Statistics 3. Network Configuration Lock MenuAdditional phone features Additional call featuresUsing Hospitality features Talking with more than one person105 About the Nortel IP Phone Basic featuresAbout the Nortel IP Phone IP Phone 1110 LCD screen Telephone displayContext-sensitive soft keys are located Telephone controlsAbout the Nortel IP Phone About the Nortel IP Phone Press the Services key once to access Msg/Inbox Your voice mailbox Before you begin Connect the componentsRelease the phone from the stand Remove the stand cover IP Phone 1110 connections Cable routing tracks and mounting holes Connect the components Password Admin Telephone featuresVirtual Office Login and Test Local Mode for Branch Office Telephone OptionsUsing the Telephone Options menu Adjusting the volume Volume adjustmentPress the Select context-sensitive Return to the Telephone OptionsAdjusting the display screen contrast Contrast adjustmentOptions menu LanguageLanguage… Selecting a languageLocal Dialpad Tone Date/TimeSelecting a date and time format Choosing a local dialpad tone Set InfoViewing telephone-specific diagnostic information DiagnosticsViewing telephone-specific information Ring type… Ring typeChoosing a ring type Enabling or disabling Call Timer Call TimerNavigation controls for menus Part 1 Local toolsPreferences Navigation controls for Edit modeNavigation controls for menus Part 2 Enter keyContrast Adjusting the LCD display screen contrastLanguages Selecting a local tools language Backlight TimerAdjusting the Backlight Timer Local DiagnosticsNetwork Diagnostic Tools Network ConfigurationIP Set&DHCP Information Ethernet StatisticsLock Menu Call features and Flexible Feature Codes Making a call Using Off-hook dialingUsing Predial Using On-hook DialingTo use Predial To edit a Predial number Using Ring AgainTo activate Ring Again To call a Ring Again party when you receive notificationEnter the Ring Again Activate FFC To deactivate Ring Again before notificationTo use Last Number Redial Using Last Number RedialTo store a Speed Call number Using Speed CallPress the Speed Call Controller To make a Speed CallTo make a System Speed Call Using System Speed CallPress the System Speed Call Controller SScCtl keyWhile on an active call Answering a callPlacing a call on hold To answer a callTo place a call on hold Transferring a callTo retrieve a call on hold To transfer a call to a third partyTo use Timed Reminder Recall Using Timed Reminder RecallTo park a call on the System Park DN or your own DN Using Call ParkTo park a call using the Spre code or FFC To retrieve a parked call Recording a Calling Party NumberTo record a caller’s number for accounting purposes To activate Call Trace Tracing a malicious callWhile away from your desk Using Call ForwardTo forward your calls or change the forward number Forward All Calls Activate FFCTo deactivate Call Forward Using Internal Call ForwardForward All Calls Deactivate FFC To reinstate Call Forward to the same numberTo deactivate Internal Call Forward Using Remote Call ForwardCall Forward Deactivate FFC To activate Remote Call ForwardTo deactivate Remote Call Forward To lock your telephone Securing your telephoneTo unlock your telephone Talking with more than one person To set up a conference call Setting up a conference callTo call group members Using Group CallEnter the Group Call FFC To end a group call To answer a group callActivating Make Set Busy Working without interruptionTo activate Make Set Busy To deactivate Make Set Busy Using Call Page Connect to make an announcement Additional call featuresTo connect to Call Dial the Call Detail Recording FFC Charging a call or charging a forced callTo charge a call in progress To charge a call to an account when you transfer a callDial the Call Detail Recording FFC To use Enhanced Override Using Enhanced OverrideTo use Forced Camp-on Using Forced Camp-onAnswering a call camped-on to your extension Using Privacy Release Overriding a busy signalTo override a busy signal Dial the Radio Paging Access FFC Using RadioTo use Privacy Release in an established state To use Automatic Preselection Meet-meTo use Automatic Post-selection Dial the Radio Paging Answer FFC To answer a RadioUsing Virtual Office Additional phone featuresSecure Communication Virtual Office connection availability Logging in to Virtual OfficeAdditional phone features IP Phone 1120E logged in to an IP Phone Using Virtual Office on your Remote telephoneLogged in to an IP Phone 1110 using an IP Phone 1140E Logged in to an IP Phone 1110 using an IP Softphone Using Virtual Office on your Office telephoneOffice phone displays the message Logged Out To log out from a Remote telephone Logging out of Virtual OfficeTroubleshooting Virtual Office Part 1 Troubleshooting Virtual OfficeTroubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Using Media Gateway 1000BNormal Mode Using Resume Normal Mode Using Test Local ModeLocal Mode Troubleshooting MG 1000B Part 1 Troubleshooting MG 1000BTroubleshooting MG 1000B Part 2 Configuring Automatic Wake-Up Using Hospitality featuresTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Request FFCDial the Automatic Wake-Up Quit FFC To cancel an Automatic Wake-Up callTo verify the time for the Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFCChanging your Station Control Password Station Control PasswordStation Control Password Accessing External Server Applications Flexible Feature Codes Part 1 Flexible Feature Codes FFCFlexible Feature Codes Part 2 Flexible Feature Codes FFC Regulatory and safety information EMC compliance OtherDenAn regulatory notice for Japan Regulatory and safety information Terms you should know Information display 101 102 103 Terms you should know 104 Index 106 107 Index 108 Page Copyright 2006 Nortel Networks. All rights reserved