About unified messaging

Welcome to Enterprise Edge Unified

Messaging

Unified messaging gives you access to voice messages from your personal computer. You can manage all your voice, fax and e-mail messages from one graphical interface. You can also access your mailbox from your telephone at any time.

With unified messaging you can send and receive messages that include any combination of voice, fax and text. You can use unified messaging to:

•Listen to voice messages

•View and print fax messages

•Record and send voice messages

•Create and send fax messages

•Forward and reply to voice and fax messages

•Add message options such as urgent and private

•Add voice, fax or text files to messages

•Create personal distribution lists

•Change your password

Refer to the Help available with unified messaging for detailed information not covered in this Quick Reference Guide.

This guide shows examples in Microsoft Outlook. The way your screen looks can vary in Microsoft Exchange.

System requirements

To record and play unified messaging voice messages from your computer, your computer must have:

•a sound card

•a microphone

•speakers

To use any of the fax options, your system must have a fax card and the voicemail FAX option installed. Ask your System Administrator to install this option.

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Enterprise Edge 2.0 Unified Messaging Quick Reference Guide

BCM200/400 specifications

Nortel Networks BCM200/400 is a legacy business communications manager designed to unify voice and data communications for small to medium-sized businesses. Launched as part of Nortel's Business Communication Manager series, it offers a robust platform for both voice and data networking.

One of the main features of the BCM200/400 is its integrated voice mail and automated attendant capabilities. This allows businesses to manage incoming calls efficiently, ensuring that customer inquiries are directed to the appropriate personnel. The system supports auto-attendant functionality, enabling callers to navigate the phone tree without needing to speak to a receptionist, thereby streamlining operations.

Another significant characteristic of the BCM200/400 is its scalability. The BCM200 typically supports up to 200 users, while the BCM400 can accommodate up to 400 users. This flexibility makes it suitable for growing businesses. Additionally, the systems can be expanded using various service packs and modules, allowing businesses to customize their communications infrastructure as their needs evolve.

The BCM series also boasts advanced telephony features such as call forwarding, call waiting, caller ID, and conferencing capabilities. These features enhance productivity and improve communication flow within organizations. With the inclusion of Nortel’s Session Initiation Protocol (SIP) technology, the BCM200/400 allows for Voice over IP (VoIP) integration, enabling businesses to leverage modern communication methods while reducing costs associated with traditional phone lines.

In terms of data networking, the BCM series supports LAN and WAN connectivity, providing excellent interoperability with existing IT infrastructure. It offers firewall protection and supports Virtual Private Network (VPN) capabilities, ensuring secure remote access for employees working from various locations.

Another noteworthy characteristic is the comprehensive management tools included with the BCM200/400. The user-friendly interface allows administrators to easily configure and manage the system, ensuring optimal performance and quick troubleshooting. Furthermore, the system can be integrated with various CRM applications, creating a more cohesive operational environment for organizations.

In conclusion, the Nortel Networks BCM200/400 stands out as a versatile and powerful communications solution for businesses. With its extensive features, scalability, and advanced technologies, it empowers organizations to enhance their communication strategies and improve overall productivity. Even as newer technologies emerge, the BCM series remains a reliable choice in the realm of business communication systems.