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Samsung UA40J5250DK UA40J5250DKXXV Troubleshooting, Notes and Precautions

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Troubleshooting

Getting Support

116 Support through Remote Management

118 Finding the Information You Need for Service

There is a problem with the screen.

118 Testing the Picture

I can't hear the sound clearly.

121 Testing the Sound

There is a problem with the broadcast.

The computer won't connect.

I can't connect to the Internet. Anynet+ (HDMI-CEC) isn't working.

I am having trouble launching/using apps.

My file won't play.

I want to reset the TV.

Other Issues

Notes and Precautions

Read Before Using SAMSUNG APPS

Web Browser Restrictions

Read Before Playing Photo, Video, or Music Files

130Photo, Video, and Music File Use Limitations

130Storage Device File Transfers

131Supported External Subtitles

131Supported Internal Subtitles

132Supported Image Formats and Resolutions

132Supported Music Formats and Codecs

133Supported Video Codecs

Read After Installing the TV

135 Picture Sizes and Input Signals

135Installing an Anti-Theft Kensington Lock

136Read Before Setting Up a Wireless Internet Connection

Read Before Connecting a Computer (Supported Resolutions)

137 LED 4 series

139 LED 5, 6 series

Supported Video Resolutions

Licence

Glossary

Contents

Page Connecting Antenna and External devices Using Remote and Peripheral Devices Internet Connection Smart Features TV Viewing Features Picture and Sound Settings General Troubleshooting Notes and Precautions Aerial Connection Video Device Connection HDMI Connection Component Connection AV Connection TV Audio through the External Speakers Digital Audio (Optical) Connection Audio Out Connection Connecting to a Computer Connecting via HDMI Port Connecting with the HDMI (DVI) Port Page Connecting with a Mobile Device Connecting with MHL-to-HDMICable Mobile Device Screen on TV (Screen Mirroring) Page Connecting Mobile Devices without a Wireless Router (Wi-FiDirect) Name of TV on Network Input Signal Selection Controlling the TV with a Keyboard Connecting a Keyboard Using the Keyboard Controlling the TV with a Mouse Connecting a Mouse Using the Mouse Entering Text Using QWERTY Using Additional Functions Establishing a Wired Internet Connection Connecting a LAN Cable Connecting to a Wired Internet Network Automatically Connecting to a Wired Internet Network Manually Page Establishing a Wireless Internet Connection Connecting to a Wireless Internet Network Automatically Connecting to a Wireless Internet Network Manually Connecting to a Wireless Internet Network with WPS Troubleshooting Internet Connectivity Issues Troubleshooting Wired Internet Connectivity Issues Troubleshooting Wireless Internet Connectivity Issues Mobile Network Supported Telecom and Model Name Page Checking the Internet Connection Status Smart Hub Testing Smart Hub connections Opening the Home Screen Moving to the Panel Screen Using the Smart Hub Tutorial Resetting Smart Hub Using Smart Hub with Samsung Account Creating a Samsung Account Signing into Samsung Account Linking My Samsung and App Accounts Changing and Adding Information to Samsung Account Deleting All Samsung Accounts from the TV Using SAMSUNG APPS Panel Using Pop-UpMenu Functions Installing an App Default Apps Using Web Browser Page Page Rating/Reviewing an App Rearranging Apps on the SAMSUNG APPS Screen Removing an App from the TV Updating an App SAMSUNG APPS Features Page Playing Photos, Videos, and Music (MULTIMEDIA) Playing Media Contents from a USB Device Playing Multimedia Content Saved in a Computer/Mobile Device Buttons and Functions Available while Viewing Photos Buttons and Functions Available while Watching Video Page Buttons and Functions Available while Playing Music Functions on the Media Content List Screen Digital Broadcast Information at a Glance Using the Guide Checking the Current Programme Info Change the Broadcast Signal Digital Signal Info and Strength Setting Up a Schedule Viewing Setting Up Schedule Viewing Managing the Schedule Viewing List Using the Channel List Registering, Removing, and Editing Channels Registering and Removing Channels Editing Registered Channels Enabling/Disabling Password Protection on Channels Changing Numbers Locking/Unlocking Channels Edit Channel Number Creating a Personal Favourites List Registering a Channel as Favourites Viewing Favourites List Channels Only Editing a Favourites List Page Page Watching a Sports Game Realistically (Sports Mode) Enabling Sports Mode Functions Available in Sports Mode TV-ViewingSupport Features Showing Subtitles Subtitle Options Changing Teletext Language PIP Broadcast Viewing Scanning for Available Channels Selecting the Broadcast Audio Options Audio Description Using the Channel Settings Country (or Area) Manual Tuning Page Fine-Tuningthe Screen Transfer Channel List Satellite System Page Changing the Picture Mode and Adjusting the Picture Quality Choosing the Right Picture Mode for the Viewing Environment Adjusting the Picture Quality for Each Picture Mode Fine-TuningEach Picture Mode (Advanced Settings) Page Adjusting the Picture for Easier Viewing (Picture Options) Page Picture Support Functions Changing the Picture Size and Position Listening to Audio Only with the Screen Turned Off (Picture Off) Resetting the Picture Mode Settings Changing the Sound Mode and Using Sound Effects Choosing the Right Sound Mode for the Environment Using Sound Effects Sound Support Functions Selecting Speakers Designating the TV's Installation Type Enabling the Sound (Additional Settings) Resetting All Sound Settings Setting the Time and Using the Timer Setting the Current Time Using the Timers Page Using the Screen Burn Protection and Energy Saving Features Preventing Screen Burn Using Energy Saving Features Using Anynet+ (HDMI-CEC) Setting Up Anynet+ (HDMI-CEC) Using Anynet+ (HDMI-CEC) Page Using the e-Manual Launching the e-Manual Additional e-ManualFeatures Updating the e-Manualto the Latest Version Updating the Software Updating Software over the Internet Updating Software using a USB connection Enabling Automatic Software Updates Software update via satellite channel Protecting the TV from Hacking and malicious code Checking the TV and Connected Storage Media Automatically Scanning when the TV is Powered On Automatically Adding malicious code to the Blocked List Enabling the High Contrast Adjusting the Menu Transparency Expanding the Smart Hub's Focus Area Changing the Menu Language Checking Notifications Setting Up a Password Programme Rating Lock Enabling Game Mode Locking/Unlocking the Panel Keys Showing/Hiding the Samsung Logo while Booting Registering the TV as a DivX-CertifiedDevice (Watching Paid DivX Movies) Restoring the TV to the Factory Settings Turning the TV into a Display Model (for retail stores) Teletext Feature Page Getting Support Support through Remote Management Page Finding the Information You Need for Service There is a problem with the screen Testing the Picture Page Page I can't hear the sound clearly Testing the Sound There is a problem with the broadcast The computer won't connect I can't connect to the Internet Anynet+ (HDMI-CEC)isn't working I am having trouble launching/using apps My file won't play I want to reset the TV Other Issues Page Read Before Using SAMSUNG APPS Web Browser Restrictions Page Read Before Playing Photo, Video, or Music Files Photo, Video, and Music File Use Limitations Storage Device File Transfers Supported External Subtitles Supported Internal Subtitles Supported Image Formats and Resolutions Supported Music Formats and Codecs Supported Video Codecs Page Read After Installing the TV Picture Sizes and Input Signals Installing an Anti-TheftKensington Lock Read Before Setting Up a Wireless Internet Connection Read Before Connecting a Computer (Supported Resolutions) LED 4 series Page LED 5, 6 series Page Supported Video Resolutions Licence Page Glossary