Getting Support | Samsung UA40J5250DKXXV instruction

Getting Support

The TV has several built-in systems designed for user and TV system support.

Support through Remote Management

Support > Remote Management Try Now

If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will then diagnose, repair, and update your TV remotely.

"" This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●● Diagnose your TV

●● Adjust the TV settings for you ●● Perform a factory reset your TV

●● Install recommended firmware updates

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Samsung UA40J5250DKXXV manual Getting Support, Support through Remote Management, What Does Remote Service Do?

Contents

Manual Contents Smart Features TV Viewing Features Picture and Sound Settings Troubleshooting Aerial Connection Video Device Connection Hdmi Hdmi Connection Component Connection AV Connection TV Audio through the External Speakers Digital Audio Optical Connection Audio Out Connection Connecting to a Computer Connecting via Hdmi Port Connecting with the Hdmi DVI Port Connecting via Home Network Connecting with a Mobile Device Connecting with MHL-to-HDMI Cable Network Screen Mirroring Try Now Connecting via a mobile deviceMobile Device Screen on TV Screen Mirroring Not searching for the TV on mobile devices Allow/Reject the connection via mobile devices Network Wi-Fi Direct Try Now Network Device Name Try Now Input Signal SelectionName of TV on Network Connecting a Keyboard Connecting a USB KeyboardSystem Device Manager Keyboard Settings Try Now Controlling the TV with a Keyboard Using the Keyboard Switch Input LanguageChanging Keyboards Try Now Keyboard type Connecting a Mouse Connecting a USB MouseSystem Device Manager Mouse Settings Try Now Controlling the TV with a Mouse Using the Mouse Changing Mice Try NowChanging Mouse Buttons and Pointer Speed Try Now Primary Button Entering Text Using Qwerty Using Additional Functions Establishing a Wired Internet Connection Connecting a LAN Cable Connecting to a Wired Internet Network Automatically Connecting to a Wired Internet Network ManuallyNetwork Network Settings Try Now Network Network Settings IP Settings Establishing a Wireless Internet Connection Connecting to a Wireless Internet Network Automatically Connecting to a Wireless Internet Network Manually Wireless network Connecting to a Wireless Internet Network with WPS Troubleshooting Internet Connectivity Issues Troubleshooting Wired Internet Connectivity Issues Unable to connect to a wireless router Troubleshooting Wireless Internet Connectivity IssuesWireless network connection failed Mobile Network Supported Telecom and Model NamePage Checking the Internet Connection Status Network Network Status Try Now Testing Smart Hub connections Smart HubSmart Hub Open Smart Hub Try Now Support Self Diagnosis Smart Hub Connection Test Deleting browsing history Setting your favourite itemOpening the Home Screen Using the Smart Hub Tutorial Resetting Smart HubSmart Hub Reset Smart Hub Try Now Moving to the Panel Screen Smart Hub Samsung Account Try Now Using Smart Hub with Samsung AccountCreating a Samsung Account Creating a Samsung Account using a Facebook Account Signing into Samsung AccountLogging into and Saving a Samsung Account Easily Logging Into Your Samsung Account Saved on the TV Disconnecting a Linked Account Smart Hub Samsung Account Link Service AccountsLinking My Samsung and App Accounts Linking an App Account Changing and Adding Information to Samsung Account Deleting All Samsung Accounts from the TVSmart Hub Samsung Account Smart Hub Samsung Account Remove Accounts from TV Using Samsung Apps Panel Using Pop-Up Menu Functions Installing an App from the Detailed App Information Screen Installing an AppQuick Installation Default Apps Launching an AppManual Web Browser Browsing Methods Using Web BrowserCommand and Status Bar at a Glance Browsing Preferences Private browsing on / Private browsing off Set Search Engine Removing an App Rearranging Apps on the Samsung Apps ScreenRemoving an App from the TV Samsung Apps Features Setting Auto App UpdateSmart Hub Apps Settings Smart Hub Apps Settings Try Now Using SyncPlus while Watching TV Setting Push NotificationUsing an App while Watching TV Playing Media Contents from a USB Device Playing Photos, Videos, and Music Multimedia When Connected through Home Network Allowing Connection with a Computer/Mobile Device Previous / Next Buttons and Functions Available while Viewing PhotosPause / Play Buttons and Functions Available while Watching Video Rewind / Fast Forward Sound Mode Buttons and Functions Available while Playing Music Shuffle Options Functions on the Media Content List ScreenFilter Broadcasting Guide Using the GuideDigital Broadcast Information at a Glance Change the Broadcast Signal Digital Signal Info and StrengthSupport Self Diagnosis Signal Information Try Now Checking the Current Programme Info Setting Up a Schedule Viewing Setting Up Schedule ViewingDigital Channel Schedule Viewing Analogue Channel Schedule Viewing Managing the Schedule Viewing List Deleting Schedule Viewing SessionsEditing Schedule Viewing Sessions Broadcasting Schedule Manager Using the Channel List Broadcasting Channel List Try Now Registering, Removing, and Editing Channels Registering and Removing ChannelsRemoving Registered Channels Broadcasting Edit Channel Try Now Editing Registered Channels Enabling/Disabling Password Protection on Channels Changing NumbersLocking/Unlocking Channels Edit Channel Number Creating a Personal Favourites List Registering a Channel as FavouritesRegistering the Current Channel as a Favourites Registering Multiple Channels as Favourites Editing a Favourites List Edit Favourites FeaturesViewing Favourites List Channels Only Removing Registered Channels from a Favourites List Rearranging a Favourites List Renaming a Favourites List Copying a Favourites List to a Different Favourites List Watching a Sports Game Realistically Sports Mode Enabling Sports ModeFunctions Available in Sports Mode System Sports Mode Try Now TV-Viewing Support Features Showing SubtitlesSubtitle Options Changing Teletext Language PIP Broadcast Viewing Broadcasting Auto Tuning Try Now Select Broadcasting Auto TuningAuto Tuning Scanning for Available Channels System Accessibility Audio Description Selecting the Broadcast Audio OptionsAudio Description Broadcasting Audio Options Try Now Audio Language Country or Area Using the Channel SettingsManual Tuning Analogue Channel Tuning When Aerial Source is set to Terrestrial or CableDigital Channel Tuning Satellite System Fine-Tuning the ScreenTransfer Channel List Page Changing the Picture Mode and Adjusting the Picture Quality Choosing the Right Picture Mode for the Viewing Environment Adjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings White Balance Try Now Motion Lighting Try Now Adjusting the Picture for Easier Viewing Picture Options Film Mode Try Now LED Clear Motion Choosing the Right Screen Size Picture Support FunctionsChanging the Picture Size and Position Adjusting the 43 Screen Size Resetting the Picture Mode SettingsAdjusting the Screen Position Changing the Sound Mode and Using Sound Effects Choosing the Right Sound Mode for the Environment Using Sound Effects Sound Sound Effect Try NowDTS TruDialog Try Now Equaliser Try Now Designating the TVs Installation Type Enabling the Sound Additional SettingsSound Support Functions Selecting Speakers Resetting All Sound Settings Setting the Time and Using the Timer Setting the Current TimeSetting the Clock using Digital Broadcast Info If the Clock is Wrong in Auto Mode Turning On the TV using On Timer Using the TimersUsing the Sleep Timer Music / Photo Turning Off the TV Using Off TimerSystem Time Off Timer Try Now Preventing Screen Burn Using the Screen Burn Protection and Energy Saving FeaturesUsing Energy Saving Features Using Anynet+ HDMI-CEC Selecting an External Device Setting Up Anynet+ HDMI-CECUsing Anynet+ HDMI-CEC Accessing the External Devices Menu Anynet+ HDMI-CEC Using the e-Manual Additional e-Manual FeaturesLoading Pages using Keywords Launching the e-Manual Using History to Load Previously Read Pages Accessing the Menu from the e-Manual Try NowUpdating the e-Manual to the Latest Version Loading Pages from the Index Updating Software using a USB connection Support Software Update Try NowSupport Software Update Update now Updating the Software Enabling Automatic Software Updates Software update via satellite channelSupport Software Update Auto update Try Now Select Support Software Update Auto update Protecting the TV from Hacking and malicious code Checking the TV and Connected Storage MediaIf malicious code is detected System Smart Security Try Now Automatically Scanning when the TV is Powered On Adjusting the Menu TransparencyAutomatically Adding malicious code to the Blocked List Enabling the High Contrast Setting Up a Password Expanding the Smart Hubs Focus AreaChanging the Menu Language Checking Notifications Broadcasting Programme Rating Lock Try Now Programme Rating LockSuffix Parental Rating Thailand only Locking/Unlocking the Panel Keys Enabling Game ModeShowing/Hiding the Samsung Logo while Booting Restoring the TV to the Factory Settings Support Self Diagnosis Reset Try NowSupport Use Mode Try Now Turning the TV into a Display Model for retail stores Teletext Feature Typical Teletext What Does Remote Service Do? Getting SupportSupport through Remote Management Support Remote Management Try Now How Does it Work? There is a problem with the screen Finding the Information You Need for ServiceTesting the Picture Support Contact Samsung Try Now Jacks are plugged into their proper connectors Sharpness, Colour, and Tint G/R settings Auto Tuning function Support Self Diagnosis Sound Test Try Now Testing the SoundCant hear the sound clearly Cant connect to the Internet There is a problem with the broadcastComputer wont connect Anynet+ HDMI-CEC isnt working My file wont play Am having trouble launching/using appsWant to reset the TV Other Issues Signal Information Read Before Using Samsung Apps Web Browser Restrictions Page Storage Device File Transfers Read Before Playing Photo, Video, or Music FilesPhoto, Video, and Music File Use Limitations Supported External Subtitles Supported Internal Subtitles Supported Image Formats and Resolutions Supported Music Formats and Codecs Supported Video Codecs Audio Decoders Other RestrictionsVideo Decoders Installing an Anti-Theft Kensington Lock Read After Installing the TVPicture Sizes and Input Signals Wireless Security Protocols Read Before Setting Up a Wireless Internet ConnectionWireless Internet Precautions Read Before Connecting a Computer Supported Resolutions LED 4 series Vesa DMT LED 5, 6 series Vesa DMT Supported Video Resolutions Licence Page Glossary