AT&T EP5632 user manual Answering

Appendix

The announcement message is not clear.

•When recording the announcement, make sure you speak in a normal tone of voice about nine inches from the telephone base.

•Make sure there is no background noise (television, music, traffic, etc.) when recording.

The answering	•	Make sure the answering system is on.
system does not	•	Make sure the memory of the answering system is not full.
record message.

The messages on the answering system are incomplete.

•If a caller leaves a very long message, part of it may be lost when the system disconnects the call after four minutes.

•If the caller pauses for more than seven seconds, the system stops recording and disconnects the call.

•If the memory on the system becomes full during a message, the system stops recording and disconnects the call.

•If the caller’s voice is very soft, the system may stop recording and disconnect the call.

The messages	• Press VOLUME on the side of the handset or on the telephone base to
on the system	increase the speaker volume.
are very difficult
to hear.

The answering system does not respond to remote commands.

•Make sure your remote access code is correct (see page 53).

•Make sure you are calling from a touch tone telephone. When dialing a number, you should hear tones. If you hear clicks, then it is not a touch tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

•There may be interference on the telephone line you are using. Press the dial pad keys firmly when dialing.

Common cure	•	If the telephone is not responding normally, try putting the cordless
for electronic		handset in the telephone base or the charger. If it does not seem to
equipment.		respond, try the following (in the order listed):
	• Disconnect the power to the telephone base.
	• Disconnect the battery on the cordless handset and the spare battery in
		the telephone base.
	• Wait a few minutes before connecting power to the telephone base.
	•	Re-install the battery pack and place the cordless handset into the
		telephone base or charger.
	•	Wait for the cordless handset to synchronize its connection with the
		telephone base. To be safe, allow up to one minute for this to take
		place.

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