AT&T 1739 user manual Case of difficulty, Answering system operation

In case of difficulty

If you have difficulty operating this telephone, try the suggestions below. For Customer Service, to purchase accessories or to obtain replacement parts, visit our website at

www.telephones.att.com or call 1 (800) 222-3111. In Canada dial 1 (866) 288-4268. Please retain your receipt as your proof of purchase.

Answering system operation

Messages are	• The system can accept messages of up to three minutes.
incomplete	• If a caller leaves a long message, part of it might be lost
	when the system disconnects the call after three minutes.
	• If the caller pauses for longer than seven seconds, the
	system stops recording and disconnects the call.
	• If the system’s memory fills up when recording a message,
	the system stops and disconnects the call.

System does not answer after correct number of rings

•If the toll saver feature is on, the number of rings changes from four to two, or six to four, when there are new messages waiting.

•In some cases, the system might be affected by the ringing system used by the local telephone company.

•If the system’s memory is full or the system is off, the system answers after 10 rings. If the set is in feature setup mode and a call comes in, the set will not answer the call until you press PLAY/STOP or the setup timeout has elapsed.

System will not record	•	When the memory is full, some saved messages must be
messages		deleted before new messages can be recorded.
Incoming messages are not	•	Press VOLUME until the desired volume is reached.
heard during recording