Help

Response 15+ - Edition 5 – 26th October ’00

If you have any problems using your Response 15 Plus, this section gives you the most common solutions

Call counter does not light up

Check that your Response 15 Plus is correctly connected to the mains and that the power cable is inserted correctly into the back of your Response 15 Plus.

If you have inserted the back-up battery before connecting to the mains power you will need to reset your Response 15 Plus.

You experience a power cut

If a working battery is installed inside your answering machine, its settings and messages should be saved until power resumes. It will not be able to record any new messages, however.

You cannot hear messages or incoming calls

No dial tone on the telephone

Is the telephone cord plugged into the back of the Response 15 Plus unit?

Is the Response 15 Plus cord plugged into the wall socket?

Response 15 Plus’ display is flashing continuously

This indicates an error. Press any button on your answering machine. Flashing should stop and the answering machine should reset to its settings on first ‘power up’. Unplug the line cord and power cord. Wait 5 minutes and then replug.

Response 15 Plus’ battery low indicator is on

The back-up battery is either low in power, missing or incorrectly installed. Open the battery compartment which is located on the underside of the unit. If the battery is correctly in place, try replacing it with a new 9V alkaline battery. When operating at normal power the battery light remains off.

Your Response 15 Plus’ volume may be set too low. Adjust the volume by pressing + on the volume control.

Buzzing noise on answer machine

Your answering machine is too close to a radio, TV, computer, cordless or mobile telephone, causing interference. Move it another metre away.

Incoming message does not record

Make sure your Response 15 Plus is set to answer-on mode and that the memory is not full. When the memory is full, the display will flash F.

You cannot access remotely

Make sure that the telephone you are using to access your Response 15 Plus has a TouchToneTM keypad.

When entering your code, make sure you allow enough time, at least 2 seconds, between digits for your Response 15 Plus to recognise each one.